We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Utterly brilliant. Picked up Monday and delivered to France on Wednesday
07/12/18 by Kevin Fowler
First collector was too quick and failed. After that spot on
07/12/18 by Emma Standerline
Following initial confusion regarding a collection, the efforts of the customer service team to rectify the problem and their efforts to resolve the problem was an object lesson in the right way to communicate with customers. It was excellent - and the result successful.
07/12/18 by David Williams
Poor service. I booked a collection and for whatever reason my parcel was not collected. I booked another collection and again, no collection. I tried to use customer support and while there is no contact number available there is a wonderful live chat in which you can get a nice generic message from a different person every time they reply, meaning the process of resolving issues is long and drawn out in the most inefficient way possible. My parcel was not delivered as a result of not being collected to begin with, nobody would give me any answers why, and to top it up parcelmonkey would not refund me. So I have wasted time waiting for collections, money spent on a service that never delivered, and patience on a completely useless live chat system. Please reconsider your customer support technique as it is currently absurd and does not work!
07/12/18 by Lauren Tindle
Parcel arrived at destination on time and in perfect condition. Thank you
07/12/18 by Customer
Very easy, reasonably priced, convenient drop off with staff who knew what they were doing.
07/12/18 by Jonathan Dart
As ever. Efficient, speedy and cost effective
07/12/18 by Ruth
Good parcel delivery company. Cheaper than the post office.
07/12/18 by Customer
Booking easy but 2 days longer than stated
07/12/18 by Roy M
Nice and quick and cheaper than alternative!
07/12/18 by thomas chant
Courier turned up and collected parcel.
07/12/18 by Richard
The process was simple and straight foreward. Excellent delivery time, (6 days delivery from uk to australia). Thankyou .
07/12/18 by Customer B Fox
Great company!
07/12/18 by Stemus
Fab prices and options
07/12/18 by Customer
wonderful, parcel gone to destination, thanks
07/12/18 by GTA
Website said labels would be emailed within 30 mins. I booked at 13.30, went to the drop off and hung around ALL afternoon. Labels did not arrive until 19.00!!! Unable to make contact with anyone and emails, questioning went unanswered.
07/12/18 by Jill Williams
Excellent service in helping me send my sons xmas gift to Singapore in 5 days.
07/12/18 by Mrs Jane Goeritz
So very convenient and reliable. Discounts for repeat customers would be nice even though Monkeys rates are reasonable .
07/12/18 by John
Awful. Great pick up from yodel. Then silence from 26 November when it arrived at Basildon. Supposed to be in Tokyo Wednesday night. It’s now 2 days late they don’t know where it is, if it’s even left the country. They say they are not responsible becuase it’s a courier, but they are ones I paid and my contract is with them. Spend hours, and days of on line with them. And I haven’t even started the process of claiming back the value of the parcel, let’s hope the extra insurance costs were worth it. I am positing 5 more parcels today and I am not using parcel monkey!!!!
07/12/18 by Lyn Mcdonald
Excellent as always
07/12/18 by Tim at Wyseby House Books
Pleased that parcel arrived this morning and the good service. Thankyou.
07/12/18 by Customer
parcel arrived, very happy
07/12/18 by Kristina berg
Long Waiting Time: Just took so long for packages to be collected and delivered - even when youve paid extra for next day delivery, they didnt get delivered for 2 days.
07/12/18 by Customer
Excellent service
07/12/18 by Customer
very good service
07/12/18 by Roger
Very unhappy with they’re services. I’ve been using them for the past few months. When it came to few items being damaged due to being miss handled they started to ignore my message and at the end refuses to pay for the damages even though item were insured and sent properly packed. Will never use them again. Avoid Avoid Avoid!!!
07/12/18 by Kamil Kierzek
Excellent service would use again an would recommend
07/12/18 by Hooper
Always use parcel monkey great service
06/12/18 by Customer Jackie
It was on time and cheap, thanks fir the service
06/12/18 by Customer
Was quoted £130 from fed ex, used parcel monkey and paid £36
06/12/18 by Gord.
Very good and deliver good
06/12/18 by Corbett
Parcel was dropped off at the PO on Friday...wasnt picked up till the following Wednesday...unacceptable.
06/12/18 by Customer
It took a total of 22 days for shipment to go from UK to NZ when Express 5 day service had been paid for. The delays were entirely due to Parcel Monkey incompetence. First they lost my parcel for 9 days in the UK, then it transpired they had issued the incorrect paperwork for NZ Customs resulting in a further 6 day hold. They also did not inform me of Customs processing fee when I paid for the service. Customer service has been utterly appalling.
06/12/18 by Scott
An easy and straight forward transaction. Tracking system could be a bit more accurate
06/12/18 by Den
Picked up and delivered when promised. What else is there to say?
06/12/18 by Customer
This is the second and last time I will use Parcel Monkey. Their online quote experience is good but after that the service is appalling. It was very easy to get the quote and book the collection. I had high hopes for a seamless service and full support. This lulls you into a false sense of security. Once you have made the booking Parcel Monkey immediately send you an email to say Your order has been despatched - this is before you even have a collection slot! It is hugely confusing. My collection did not happened on the date it was booked for and I spent a whole day waiting in for it only to find, after contacting the courier directly myself, that parcel monkey had NOT even booked the collection with them !!! IF they do manage to organise the collection, once it reaches its destination country, the tracking information goes silent and there are no updates at all. Beware - despite choosing a third party courier such as DPD etc etc you will only be able to communicate with Parcel Monkey and there are NO phone lines into the company so you are stuck with a live chat. Today I have had 4 different associates in one 20 minute chat. They have no direct phone lines out of their offices to their third party couriers and have to rely on a messaging service which we all know when it’s a busy time of year no one checks. I was told that the chosen courier would respond sometime today, they were supposed to have been here by now ! If you contact the courier directly, because you have a Parcel Monkey order number, they will refer you back to Parcel Monkey, a company with no phone lines and an endless supply of Live Chat associates who cannot find a way to solve the problems and get action for you - they just keep apologising. I was told to keep watching my ‘dashboard’ for notes from Parcel Monkey with updates on my query. Its really not good enough, they take your money for a service and then cant follow through with the appropriate level of support to give you peace of mind. My recommendation would be NEVER to use Parcel Monkey and to go to the couriers directly.
06/12/18 by Mrs J . Reed
Easy ànd straightforward, have used many times for Europe.
06/12/18 by Customer
Very quick pick up, web page is easy to use, arrived at our destination within 2 days. We have used parcel monkey numerous times and will continue too. Everything arrived undamaged ( the parcels contain glass in both )
06/12/18 by Customer
Smooth booking, collection and delivery
06/12/18 by Member
Appalling service, arranged for collection of a very large parcel today that I was assured would be collected today. However its now way past the latest collection time and is obviously not getting collected. After talking to the support team I was told that they are unable to help with any collections once theyre arranged, so once youve paid up they dont care about any issues you may have with their service. Not happy at all.
06/12/18 by John
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