We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Amazing service - swift collection - swift delivery and you found the delivery address...on a boat which was a challenge and yet no dramas - thanks again Parcel Monkey for a great delivery!
15/12/18 by Customer
Not delivered to address. Parcel damaged.wrong tracking number given to the recipient
15/12/18 by Rosie Webb
We were very impressed with this service.
15/12/18 by Carol
Was recommended to try this website and am glad I did. It was very easy to get a quote, then arrange fo the parcel to be collected etc... it also cost a lot less than I expected so all in all I was very happy and would use again.
15/12/18 by Jane P
Quick and efficient!
15/12/18 by Customer
When I could not find any courier with a good price, I was able to sort the issue going through Parcel Monkey and arranging to send my parcel via DPD. Thanks a lot Parcel Monkey for the fabulous services and amazing deals. Highly recommended!!!
15/12/18 by Menina Do Rio
if possible, I would have given ZERO stars: incredible unprofessional service - meaning no service at all, not able to pick up a parcel within 14 days!!!, no answering at all, endless phone calls without reuslt, and, last but not least: NO REFUND!!!!!! This is absolutely a NO-GO !!!!!! never again...
15/12/18 by beatekaroline
I paid for a large 13kg parcel to be collected from ParcelForce 24 via ParcelMonkey. No delivery time do you have to wait from 9 to 6pm. No collection and when I notified PM they said it would be collected in 2 days time, even though I had paid for the next day collection. Same problem, waited all day and no collection. I called ParcelForce and was told they didn’t have the flat number but would collect soon. Waited no collection. Called again and ParcelForce said that collection of items was not a priority and best thing was to take it myself to their collection depot. Why I wouldn’t use Parcelmonkey: 1. They are a third party don’t do anything if you have a problem 2. They take a minimum of 3 hours to respond to you. 3. If you book directly with Parcelforce I believe they will give you an estimate time, andif you deal directly with them you are more likely to resolve the problem with much less frustration.
15/12/18 by Carolina Luchesa
Paid for postage and got no confirmation, no instructions, no postage label nothing. Robbed me of £15. Will never use again
15/12/18 by Matt
Parcel not yet delivered from UK to SA after 7 days but it took 3 days befoe it was even collected from the local PickUp Shop which was rather disappointing. Will see how rest of journey goes.
15/12/18 by Mrs Beardwood
Really easy to book and print off my booking form online. Dropped off my parcel at parcel force.
All good.
15/12/18 by martin benger
Quick and efficient collection from England and delivery to the Channel Islands. Good prices too.
15/12/18 by MR P GODDARD
Sent Christmas parcel to France from UK. Arrived intact and within a few days. Good service
15/12/18 by for your order
Picked up and delivered as expected
15/12/18 by John
Very straightforward and even cheaper than DPDs own webpage! I really amazed.
15/12/18 by Ahmet Cuneyt Tekin
The item sent to Spain took a while, but arrived safely
15/12/18 by Customer
Arrived within specified timeline but tracking info wasnt kept up-to-date. In country info updated after the parcel had been delivered. Still loads cheaper than Royal Mail though!
15/12/18 by Customer
A hitch free experience. Parcel collected at scheduled time and delivered to south of France two days later.
Thank you
15/12/18 by Customer. Mary Pearce
Dropped off at a pickup point, I was given a card with a number on it, so I could check it’s travel and it arrived in France a couple of days later. I would recommend this company and I will use it again.
15/12/18 by M Williams
Very easy to use and saves money.
Much better than looking around at shipping sites who were all far more expensive.
15/12/18 by Ian McKinley
Very good service, reliable would reecommend
15/12/18 by Susan Smith
tracking not good, communication from support to couriers and then to clients very bad I shall never be booking parcel monkey
15/12/18 by mrs g webb
Excellent service and easy to use
15/12/18 by Chris
We arranged a courier through Parcel Monkey with a company called DX Delivery for pick up on Friday. We waited in all day and as the last hour approached for the pick up we started to get a bit anxious as this item needed to be delivered by Monday Tuesday latest. As the time ticked past the last pick up time we contacted parcel monkey who told us that they could rearranged pick up for the next Tuesday. As we explained that would not do we had no choice but to cancel the courier order. Parcel monkey at this point then told us that the refund would take 5-7 working days and my wife, who knows exactly how refunds and companies work, informed parcel monkey that the refund should not take this long so the staff member of parcel monkey processed the refund. Now I, prior to booking, read a lot of the reviews on this site regarding parcel monkey and they are in general not bad, so we decided to use them and thought everything would be fine. However DX as Ive now discovered are considered by trust pilot reviewers to be a less that reputable company. So this being the case why are parcel monkey allowing this courier onto their website as a reputable courier company. We did contact DX direct and they were eager to take another payment to arrange another pick up but when we informed them that we booked the first pick up via parcel monkey DX couldnt help us. So in my opinion something stinks here and as one of your reviewers mentioned about DX "SCAM" perhaps they are in league with this company, which may be unfair but really parcel monkey vet your couriers this is unacceptable and this has caused us a major problem.
15/12/18 by June
Great service, package arrived promptly in Italy. Will use it again and again.
15/12/18 by Fran
Excellent professional service no delays or issues whatsoever
15/12/18 by Richard Boiston
Fabulous Service! Again!!
15/12/18 by Customer
Really good service. Reliable and cheap.
14/12/18 by Sender
Fantastic service fast and secure great value for money
14/12/18 by Martina
Easy to use website, prompt collection the next day, fast delivery to the USA with tracking and better rates and service overall than the Royal Mail. Will gladly use again.
14/12/18 by Irini
Just absolutely great ! Efficient and speedy
14/12/18 by Customer
Easy,quick, recommended to friends, used quite a few times.
14/12/18 by Diane
Busy time of year, parcel collected and delivered on time.
14/12/18 by Customer
Efficient Effective thank you
14/12/18 by Stephen Fleming
Parcel Monkey have had a item I sent using their service, returned to them as they were unable to deliver the item and are now saying I need to pay more delivery charges to get my original item back or they will dispose of the item. So I can essentially lose out on two postage prices and the price the client paid for the item or one postage price, the item and the price the client paid for it. Tried to speak to them via their live chat , opening a ticket and their facebook page but continually get the same automated response. On Monday I will be placing a complaint with Trading Standards and any other relevant organisations.
14/12/18 by Jonathon Lee
Delivered on time and easy to use.
14/12/18 by Fred Black
My parcel was not collected and no message to say why. I would like a refund back! I have paid for service and not received a service and the receiver was very disappointed.
14/12/18 by Miss Anca Lacatus
I took the parcel to a collection point - no problems. The parcel was delivered (in France) in exactly the time scale promised. All for a reasonable price.
14/12/18 by Street3ple
Everything went beautifully !! First time I have sent a big parcel and I was very nervous ! Especially with it being close to Christmas! Fabulous !!
14/12/18 by Helen
Posting a gift from England to USA. Booked Friday for pick up Monday, Parcel was collected at 9:20am. It arrived safely with the recipient yesterday in New Orleans, Brilliant service! So easy to book and arrange. Have used before and will use again. Excellent service for a very reasonable price. Thanks Guys
14/12/18 by Alison Gray
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