We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Was really quick and professional. I am glad I used you again. Have an happy Christmas!!!
11/12/18 by estelle berlan
Great prices, never had any issues with these guys. First time I was skeptical because I read some negative reviews but they seem great. Been using them for over 4 years. Only issue is the insurance is limited to around £1,000. I sometimes send items worth far more than this so I have to go with a competitor
11/12/18 by A Mahmood
This whole experience has been a pleasure. I took my parcel to the post office. It was picked up that night and was in the USA within 3 days. The tracking facility was so good. I knew where it was every step of the way. Five stars. Will use again x
10/12/18 by Verna Mason
Wouldn’t use any other service. Easy, quick and efficient.
10/12/18 by Lynn Slater
My parcels was logged as one order but because there was 7 parcels and not 1 when van arrived it didnt have room for my parcels the driver Inot knowing there was meant to be 7 parcels) was lovely and immediately apologised and arranged to come back that afternoon once she had space in the van for them. She arrived back at the given time and very quickly collected them. excellent service from her.
10/12/18 by Sharon Lewis
Brilliant service. After being let down by another company Monkey Parcel nailed it. They collected when they said they would and my parcel was delivered safely and very quickly. Would definitely use them again.
10/12/18 by Chloé Foster
Simple and quick.
10/12/18 by Customer
Really easy. Drop off point close to home and parcels delivered efficiently. Thank you.
10/12/18 by Customer
Absolutely fabulous service my parcel reached our son in 3 days to Canada I am so happy and will recommend you to all my friends.
10/12/18 by Customer Mrs T
Delighted. Belfast to Canada in 5 days. So easy to use. Great value. Hasn’t let me down yet.
10/12/18 by Sara
Outstanding service posted 4th delivered 10th unbeatable cheers
10/12/18 by Gordon Hird
Parcel picked up on time and got to New Zealand and delivered in 5days excellant
10/12/18 by Customermather
Cheap - but impossible to talk with someone when something goes wrong. Example: No pick up on date specified. Very, very slow to respond when action or a response is required.
10/12/18 by Mark Husband
Website very easy to use. Very happy with the service. Parcel arrived safely.
10/12/18 by Mr Andrew Duncan
Paid for a parcel to be collected a week ago, no one has collected and neither have I had a refund....cowboys dont use as all they want is your money and you cant get hold of them when you have issues...
10/12/18 by Customer
As the title says- Excellent- Personally I wouldnt use any other company now, parcel monkey come as a recommendation via a seller on eBay, Ive never been let down either selling or receiving, thanks guys youre the best.
10/12/18 by Customer
What a great service and at such a reasonable price....i will definitely use it again
10/12/18 by Janine
Excellent service and superb pricing package picked up next day.
10/12/18 by Gary T
I would have preferred a stated time for collection of the parcel instead of the 8 a.m. - 18.00. Other companies manage to give a two hour window for collection and some even text to give an exact time.
10/12/18 by Margaret Hannaford
If i could zero i would, all booked in and guess what no one turned up, no one let me know.. i have to chase and got a bit fat zero back.. I had to do all the chasing and guess what they cannot contact the courier, no doubt it will someone elses fault traffic, driver snow .. Avoid at all costs..
10/12/18 by Mark Macdonald
Easy to use
Competitive pricing
Would definitely recommend
Parcel ????
10/12/18 by Customer wendy
Two missing parcels, absolutely no attempt to sort it. They have cost our business greatly, we paid insurance so why will they not help us? Frankly I would be embarrassed if this is how we treated our customers.
10/12/18 by Caroline Back
Easy drop off and competitive price.
10/12/18 by John Kronberg
Easy to use and reliable. One week to get my parcel to Australia
10/12/18 by Vincent Liuzzi
Very good service but would like someone on hand over weekends.
10/12/18 by peter chapman
Reliable and on time
10/12/18 by rodwell
So easy and good value.
10/12/18 by Dr Robin Macmillan
Excellent service, parcel dropped off at Currys (wales) and delivered to Scotland the next day, no issues, highly recommended.
10/12/18 by brian carter
easy to us webside, with fast and hassle free shipping,
10/12/18 by anthony black
Very quick and easy to use
10/12/18 by Customer
They Charge you extra charges saying that your parcel dimensions were incorrect and ask you for photos with dimensions, of course you dont keep photos of boxes. This is just a scam to get more money, dont use this service!!!!!!
10/12/18 by Ruben Martins
Very fast delivery
10/12/18 by Customer
If I could have left a zero star rating I would have , Absolute useless company 4 months for a claim and then they wriggle out of it , Quicker this company closes down the better
10/12/18 by Simon Halladay
Great service everything runs smoothly
10/12/18 by Jo Robertson
Would recommend. Sent the package from Uk on the tuesday, it arrvied in France on the Friday.
10/12/18 by Claire
Excellent service quick deliveries
10/12/18 by Williams
Always helpful and great service
10/12/18 by Customer
A1 service the best
10/12/18 by Customer
Simple website, amazingly reasonable price to post heavy parcel for next day delivery - we dropped our parcel at the Post Office so cant comment on collection etc. - will definitely use again!
10/12/18 by Customer
Driver didn’t show up, re booked for a different slot ( same day) and driver once again didn’t show up. Boxes came all broken and on 2 different days. Very poor customer service and delivery service. Never again .
10/12/18 by Tomas
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
