We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Pickup and delivery on time
Just whats needed. Will use again anytime.
09/12/18 by My experience
no question, theyre really good
09/12/18 by Ian
Very good service! Good selection of reputable couriers at very reasonable prices. I use them for all my parcel sending needs.
09/12/18 by Colin Stratford
Exactly as planned
08/12/18 by Denise
Absolutely superb, easy and clear instruction for booking, trucking,printing labels. Parcel arrived to destination in 3 days in perfect condition. I will use your service definitely again.
08/12/18 by Ivana
Very impressed
08/12/18 by Graham
Easy and efficient service
08/12/18 by Carol J
An excellent service that I have used several times now, always delivered on time and much cheaper than any other service.
08/12/18 by Alison Lovell
This was so easy - I had a very large parcel and to find that the search re weight, size and cost was so simple to follow - the parcel was collected from my house at 13.30 and delivered nearly 200 miles away by 09.30 the next day at a very reasonable charge
08/12/18 by Kim Teare
I found the service easy to use, and was pleased with the price I received.
The parcel was delivered promptly within the estimated delivery time I was quoted. I will use Parcel Monkey Again and am happy to recommend them.
08/12/18 by Peter M
Excellent service
08/12/18 by Christine Schofield
Problem with booking unable to contact company via web as advised, disappointing as still waiting for refund. Usually parcel monkey is excellent.
08/12/18 by Karen P
Parcel picked up on time,receipt given .Safely delivered within 2 days, at a much discounted price. Would recommend parcel monkey.
08/12/18 by angela burns
Parcel Monkey were very reasonable and provided an excellent service
08/12/18 by Win
Excellent service again
08/12/18 by Anthony Church
quick and effortless service
08/12/18 by Peter - Basingstoke, UK
Really easy to use service. Helpful customer service. Thanks!
08/12/18 by Huw Jeffries
I have used Parcel Monkey for a couple of years sending parcels around the UK and Ireland to friends and family. The service is reliable, efficient and reasonably priced.
08/12/18 by Bee
This company are brilliant. Website is easy to use they collect and deliver, prices are excellent and they are always on time...amazing!
08/12/18 by Sorrel Speller
Very easy,cheap and quick
08/12/18 by Customer
Easy to order parcel uplift with parcel collected on the agreed date and delivered at destination the following day. It was good to be able to track package.
08/12/18 by Walter Sommerville Muir
Excellent all round service with easy to navigate site. Thank you
08/12/18 by Lynne Broadhurst
Very unhappy with they’re services. I’ve been using them for the past few months. When it came to few items being damaged due to being miss handled they started to ignore my message and at the end refuses to pay for the damages even though item were insured and sent properly packed. Will never use them again. Avoid Avoid Avoid!!!
08/12/18 by Kamil Kierzek
Another successful transaction. Thanks Parcel Monkey, have been using for many years and the service is faultless.
08/12/18 by Martine Clayton
Very easy to use, great price compared to using other services.
I continue to use parcel Monkey all the time.
Thank you.
08/12/18 by Darrell
Booked a 3-5 day tracked service, Tracking did not work , parcel remained undelivered 12 days later, On line chat is the only means of communication, apart from emails which are ignored. The online chat staff were polite but achieved absolutely nothing . Very frustrating . Was advised to clink a link to request a refund, link did not work. Next time I need a delivery service I will deal direct with a carrier. I have totally wasted my time and money dealing with Parcel a Monkey, sorry for such a bad review but I’m only being honest and the email to connect me to this link is the only email Parcel Monkey have ever bothered to send to me, how ironic is that.
08/12/18 by Customer
Excellent service
08/12/18 by Sandra
Great service, and easy to use. Parcel arrived in the USA within 5 days.
Will definitely use Parcel Monkey again
08/12/18 by CHRISTINE DONOGHUE
Door to door parcel service excellent
08/12/18 by Kathleen Turnerw
The service is very quick and easy to use and the prices are very competitive. Highly recommended
08/12/18 by Tony Ward
Excellent servise. Lovely delivery guy
07/12/18 by linda
worst service possible, beware read Parcel Monkeys Terms and conditions before buying as i paid £40.00 for Parcelforce 48 (48 hour delivery) only to find that when my parcel arrived 5 days late Parcel monkey dont honour the Parcelforce 48 hour delivery window as their terms and conditions state that a parcel has to be proven 6 days late before they will pay compensation. Parcelforce wont pay either as you bought the service through Parcel monkey. Beware of any company that doesnt have a phone help line. Definately wont use again EVER!.
07/12/18 by Andy may
I have lost an entire day waiting for DPD, called Parcel Monkey, they were hopeless, didnt help, even lied, they said my pick up wasnt scheduled for today but I had a confirmation email...I think that we are better off ordering from the courier directly at least they would get in touch with the driver and sort it No compensation given Parcel Monkey thinks it is alright to waste your time!
07/12/18 by Happy customer
I used International Priority Service to Turkey. They collected my parcel on Friday and it arrived at its destination on Wednesday. The box was not opened at customs. However, the recipient had to pay customs charges which is new! I used ParcelMonkey before at least two times, and we did not pay for any customs charge before in Turkey. Anyway, parcelmonkey has been just updated online tracking systems, so you can track your parcel in real time which is amazing! Thanks for the prompt service. I had no issues with using ParcelMonkey. I did send my Uni books, clothes, shoes. Good service for the reasonable price- of course cheaper than extra luggage!
07/12/18 by UNHAPPY Customer
Helpful and efficient from the start. Hope that the delivery will live up to my hopes.
07/12/18 by Jean Storer
Quickly found a carrier which could handle a parcel of the correct size and weight.
Saved me time.
07/12/18 by Mor
Booked parcel collection for Monday paid £50 (bulky item), so stayed at home... 2pm nothing.. rang actual delivery company to ask what time they are planning to come and apparently they know nothing about my collection. Next step - Parcel Monkey chat - "dont worry I just contacted the delivery company and parcel will be collected today". So Im happy waiting for collection ... 6pm .. 7pm nothing. Next day chatting again - apologies, you can reschedule colection day - whatttt? Its to late now, I cant afford to stay at home and wait for something which might not happen. Cant change the collection address either. So cancelled the order and booked another one with different company for Wednesday - collected on Wednesday, but no tracking information available till now (Friday), chat is not answering my questions. Yesterday (Thursday) the first delivery company (which has been cancelled by PM on Mon) turns up to another courier :)) I dont know how they work but it is complete mess.
07/12/18 by Valentinas D.
If I could have given no stars I would have done so. I booked and paid for collection of two items to be shipped to Spain. I waited all day on collection day and my daughter waited all the next day. According to the courier they came to collect and no one was at home! I’ve spent so much time trying to sort this out. The online chat ‘help’ were polite but useless. I will not be using Parcel Monkey again. Hope I can get my money back.
07/12/18 by Christine Hatcher
DONT EVEN THINK OF USING THIS COMPANY, THEY ARE FRAUDS. I BOOKED A SAME DAY DELIVERY 3 HOURS PRIOR TO THE TIME SPECIFIED, THERE WAS NO TRACKING INFO LISTED, NO DRIVER ALLOCATED, THE PERSON WAS WAITING FOR 3O MINUTES AND NO UPDATES TO TELL ME THERE WAS AN ISSUE, NOBODY IS ANSWERING ME ON THE CHATLINE, THERE IS A REASON THEY DONT HAVE A TELEPHONE LINE, BECAUSE THEY ARE SCAMMERS.
07/12/18 by Kathleen Cahill
Good price and service,have been using them for the last 3 years and no complaints
07/12/18 by Roland
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