We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Sent a package which was just under 600g, (cotton flannel item) they said it was 2.5kg and charged my card without providing any evidence. Will not use again.
17/12/18 by darren oyston
Easy, straight forward... no problems at all
17/12/18 by Fullerums
Excellent service
17/12/18 by Paul Midgley
Really prompt service, no issues, everything went really smooth.
17/12/18 by Customer
Good value great service ,first time for me and I will used them again
17/12/18 by Jason Morris
Very happy with the prices etc from Parcel Monkey and also with the speed of collection and delivery from the firm chosen
17/12/18 by Gary Bush
Great service very good price for international shipping and speed. Payed half the price for a parcel same size my parents send me theres took over a week, mine only 3 days.!!!!
17/12/18 by Mr E de Hoop
I wouldnt use. Collection time is vague ( 8am to 6pm). More importantly they dont collect your parcel without telling you in advance so you have to rebook a second time and wait for another 8am to 6pm.
17/12/18 by Faj Bgt
I have for some time now using your service to send parcels to Italy and up to a point I find it very good. However it is always at this time I become frustrated when I receive your survey mail. I assume your system is set up to issue these when as per your statement the parcel should be delivered. However never in all the time that I have been using your service has the timescale been met. I am not sure if this only happens on deliveries to Italy. Perhaps the delay occurs because these parcels are routed through Belgium? Perhaps you could investigate this and hopefully my current delivery will reach its destination before Christmas. Many thanks. R McCormack.
17/12/18 by Mr Mccormack
I booked a collection with ParcelMonkey for a delivery to Australia in time for delivery before Chistmas according to both ParcelMonkey and DPDs delivery schedules for the Chistmas period. The scheduled date for collection came and went (as did the last guaranteed Christmas delivery window). When contacting customer support, I was told through a series of boiler-plate responses (almost as if I was speaking to a chat bot) that they could only reschedule the collection, that Id have to reprint and relabel my parcel, and followed up with an exerpt of the companies Terms and Conditions that precluded them from offering any sort of compensation. I would recommend avoiding ParcelMonkey for anything important and just going direct to any of their suppliers, so that you actually get the collection you paid for, on the day you paid them to collect it. Abysmal.
17/12/18 by Simon L
Website was very easy to use, price very reasonable and parcel delivered promptly and undamaged.
17/12/18 by Customer
Quick and easy????
17/12/18 by Sonja Begley
A great experience; using Parcel Monkey UK was inspired by a recommendation. The pickup was smooth, the customer received his package on time and all through the process, I was kept informed. Will definitely use Parcel Monkey again. I recommend the company most highly.
17/12/18 by Veronica Goddard
I have used parcel monkey for several years now, the parcels have all arrived promptly at the correct destination and in good condition. I will continue to use them to send my parcels abroad.
17/12/18 by SD
The process of booking the delivery of my parcel was straight forward. Being able to compare prices for what I needed & to have the choice, and then actually booking & paying for the service was not an issue. The only issue has been with the delivery service themselves not adhering to the service I paid for (next day track & sign for). As I write it still has not been delivered & we are a week later! The service I am referring to is DHL. No compensation has been offered to me as a potential new business user & as such will seek alternative couriers. It is a shame that first experience has been a bad one.
17/12/18 by Nicola Thompson Hidden Pathways Crystals & Gifts
Excellant service. Well priced. Tracking facility spot on and delived within the period stated. Very impressed.
17/12/18 by Paul Churchman
Will certainly use again
17/12/18 by Carol J
Sent a parcel last week. It arrived at its destination the following morning (which seemed excellent!) and was signed for. All seemed well until it returned back to me today, 6 days later as "not needed" , "return to sender". No explanation! ?????
17/12/18 by Pamela Sidaravicius
the review asks for 10 words but i only want to use `it got there TF``
17/12/18 by Customer
Painless and a good price
17/12/18 by Brian Buckman
Collected, as requested, delivered & tracked all the way excellent service
17/12/18 by Ray Tuckey
Pick up and delivery all went very smoothly, very happy with the service
17/12/18 by L Maxius
Terrible experience for a parcel sent to Doha. Customer service do not comunicate with DPD by phone but just by text. So the parcel is in stand by in Quatar from almost one month. Ill never use again.
17/12/18 by Italo
collected and delivered with professionalism and Speedy
17/12/18 by Elizabeth kellett
Perfect service from pick up to delivery
17/12/18 by Sandra Le Blond
Great prices and services
17/12/18 by Customer
Fast and very efficient service brilliant service well done five star *****
17/12/18 by Customer jock John
Very satisfactory first experience of the services of Parcel Monkey.Will use again with confidence.
17/12/18 by Richard McGrady
Prompt pick up and excellent service all the way to the French Alps.
Parcel arrived safe and sound, brilliant!
17/12/18 by Julie
smooth, seamless experience.
17/12/18 by Martin
Shambles of a service lost my parcel, customers services waste of time not interested at all
17/12/18 by Michael Joseph Martin
2nd time of using and delivered as said great will use with all my parcels from now on and would highly recommend
17/12/18 by Mr Derek Collier
It is the first time we have used Parcel Monkey. So easy to manage and it worked brilliantly. With tracking to Texas! Will definitely use it again. Thankyou.
17/12/18 by Viv Sellers.
Terrible customer service. Wouldnt respond to my questions, just kept telling me the parcel was on its way in response, even when I knew there was a problem. Like speaking to a robot. Parcel was supposed to be picked up, they kept telling me to wait until 6pm and wouldnt contact the courier, even though I knew there was a problem, as I hadnt received a message regarding a pick up window from DPD. Then of course it didnt get picked up as I knew it wouldnt. So had to rebook the pick up for next day. Just awful. I will never use them again.
17/12/18 by Customer
Great service; parcel got to Canada in just a few days.
17/12/18 by Diane
The Parcel had not arrived at its destination in Canada, almost 3 weeks after it was collected from me. It is being carried by DPD whos tracking says its been in the local depot since 29th Dec. I have been trying to get Parcel Monkey and DPD to find the parcel or refund me but all that happens is that I get asked for more information. PM contacted me and asked for a different contact number for the recipient of the parcel because the local van driver needed one. This suggests that it was on the van ready for delivery, but it hasnt arrived despite me providing all the information required to both Parcel Monkey and DPD. The service is terrible. I am very unhappy and disappointed. :((
17/12/18 by Gaynor Willcocks
Excellent service
17/12/18 by Melisende
Quick and easy.
17/12/18 by Anita Butler
Gave me prices of different companies after I entered the weights and dimensions. Collection was punctual. Very happy. Recommended
17/12/18 by linda trinh
Excellent service.
Driver was very professional and polite
17/12/18 by Mr DAVIS
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