We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Efficient - delivery made in time frame specified
13/12/18 by Customer
Never collected the parcel
13/12/18 by Customer
Delivered on time, what more could you ask for!
13/12/18 by Elizabeth Long
Fast and cheap and effeciant first class.
13/12/18 by Richard
Very good I would recommend this service.
13/12/18 by Customer
I used parcel monkey one day last week at the start of the week and apparently it still hasn’t arrived it’s destination. I am waiting in a refund of £45 on the parcel it was returning and I can’t get that now
13/12/18 by Customer
Brilliant service, dropped off on the Thursday evening and arrived in holland the Monday. Will use here again
13/12/18 by Arlene
We use parcel monkey to access DPD and Parcelforce carriers
and the system works 100%. On average we send 1-2 parcels per week and so far nothing has been lost and all parcels have arrived
at their destination in good condition.
13/12/18 by JAMES
My parcels have always arrived on time using Parcel Monkey.
13/12/18 by Tricia G
So easy to get the best delivery option/price, and the transporters provided next day pickup with delivery only three working days later - all the way from Yorkshire to the South of France!
13/12/18 by Laird Moray
Brilliant as always.
13/12/18 by Customer
Great service delivered on time inter
13/12/18 by Renee
If I could give you 0 stars I would!! Worst company I have ever dealt with. Passed your details onto BBC Watchdog as it would seem charging people for parcels that are overweight seems to be a popular option for this company even with no evidence!!
13/12/18 by Helen Penellum
Paid for a one day service, was still not collected a week later. Parcel Monkey do not accept their legal responsibility as a supplier accepting payment for a service. They try to pass blame to carrier and albeit the carrier caused the problem, they rightly say you need to take it up with Parcel Monkey. I imagine many customers are lucky not to hit a problem. Shocking irresponsible attitude and only my lack of time prevented me suing them.
13/12/18 by Jonathan James Pitchfork
Parcel never collected through Parcel Force 24 hour service despite 6 phone calls over the course of a week, in which I was told each time it would be collected that day. Miscommunications between all the different departments meant I have had to opt for an alternative service a week later. Time lost and a huge amount of frustration caused. Very disappointed.
13/12/18 by Customer
Extremely quick service! Would have liked faster updates where my parcels were
13/12/18 by Denise Willment
Shocking experience with Parcel Monkey, they are basically a middle man company so if anything goes wrong ( in my case damaged with items missing) they avoid any responsibility and pass you back and forth with the actual delivery company. Pay for delivery - no refund Pay for protection - no refund Very deceptive, cut them out and go direct if you need to book a service!
13/12/18 by Yvadney Davis (Style After Nine)
Always an easy and excellent experience using Parcel Monkey. Just wouldnt use any other
13/12/18 by Paul Campbell
I am well impressed
13/12/18 by Customer
Service was very good. Parcel collected promptly on designated day and tracking was very efficient, giving me peace of mind to know that the parcel had reached its destination.
Thank you
13/12/18 by Jaherbie
Very good. I will use them again sometime, they set a good standard.
13/12/18 by PATRICK MOORE
Great service and prompt delivery overseas
13/12/18 by John Bloomfield
Easy to use website; very competitive prices; parcels arrived safely on time; thoroughly reliable. You cant ask for more.
13/12/18 by Mr Alan Heyes
The cheapest, quickest and most helpful place Ive ever booked a courier. I use them all the time. Its rare that its cheaper anywhere else.
13/12/18 by The Invisible Man
Collected and delivered on time, what more can you ask for !!
13/12/18 by Mandy
I would recommend this company as my
parcel arrived within a few days to Singapore.
13/12/18 by CustomerGeraldine
it was delivered in the time stated i was more than happy with the service.
13/12/18 by Customer
first class service
13/12/18 by Ardrossan Printing Company Ltd
Brilliant service definitely recommend them
13/12/18 by Christine Tizard
The person picking up my boxes was so friendly and helpful. Very affordable rates, shipped UK to Greece, overall very happy and will recommend in the future! Would be top notch if collection times could be chosen instead of having a slot from morning until evening to wait, but overall extremely pleased with everything.
13/12/18 by Customer Jessica
Sent a small parcel of Christmas presents to Sri Lanka which was speedily delivered
Thank you
13/12/18 by Tony Jordan
Two days at Christmas excellent thank you
13/12/18 by Stephen Hayes
Fantastic service
13/12/18 by Andrew Burrows
Everything worked exactly as described, easy to use and clear explanations. Whats not to like. Much better than queuing at the Post Office.
13/12/18 by Customer
Brilliant. Easy. Cheaper than any other carrier. 10/10
13/12/18 by Customer
Excellent parcel got to its destination very quick.
13/12/18 by Customer
Great way to send parcels, Used these to send a parcel to germany and would recommend their service. Easy to register, easy to use
13/12/18 by Mr Mechanic
One parcel to Australia very good no problems. Second parcel to Canada still not delivered also asking family in Canada to pay 20 dollars as their is a xmas card in parcel Have used parcel monkey a few times and have always had very good service at a very fair price
13/12/18 by Grace Taylor
Package came on time. Everything was fully explained and very reasonably priced.
12/12/18 by Customer
Fabulous efficient service. I sent a parcel from the UK to USA and was more than pleasantly surprised at the ease of use, speed and cost of this service. I’ll be back!!
12/12/18 by M Forsythe
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