We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Sent a parcel several times, no troubles at all.
10/12/18 by Customer
Easy to book . Driver did leave parcel without gaining a signature but arrived safely
10/12/18 by Customer
Excellent service all the way
10/12/18 by M.A..
Really good service. Surprisingly cheaper than I thought and easy to admisister.
10/12/18 by Michael
A bit slow in delivering the parcel but I put it down to the busy time of the year.
10/12/18 by Anca Petchell
Fast and reliable.
10/12/18 by Edit Rajki
I sent 2 parcels 1 to ireland and 1 to poland. They were delivered within timescale however the 1 in ireland was left beside d front door-i dont think it was reasonable to do that. The confirmation said:sign for by corner front door... surely you would expect a person to sign for it? :) please firm your standards irish delivery!
Overall happy with d service
10/12/18 by Customer
I have used Ipostparcels in the past at Christmas and had problems with the delivery but this was a first class service with delivery within 3 days. Will use again.
10/12/18 by Customer
Absolutely recommend you , everything straight forward , tracking was spot on, parcels delivered to U.S. in 5 days ????
09/12/18 by Mrs M Moore Customer
Didn’t make it on time. Was left at drop off store for three days. Had to message them to remind them to pick it up, then I had to call in to have it upgraded so it reaches. Appalled
09/12/18 by Customer
Very unhappy with they’re services. I’ve been using them for the past few months. When it came to few items being damaged due to being miss handled they started to ignore my message and at the end refuses to pay for the damages even though item were insured and sent properly packed. Will never use them again. Avoid Avoid Avoid!!!
09/12/18 by Kamil Kierzek
Very easy to use, very efficient service, thanks!!
09/12/18 by Brendan
Easy to do, hassle free posting.
09/12/18 by Ruth
I have used Parcel Monkey twice in the last week or so and they have been brilliant. I wouldn’t hesitate to use them again and would highly recommend them.
09/12/18 by Sarah
My preferred provider
09/12/18 by Peter Riches
I selected 3-6 days delivery, 7 days later and the item still hasn’t been delivered... just got a notification to say it accidentally reached the wrong sorting depot. I’ve had to give my customer a full refund and will have to hope they work with me to get the parcel back to me.
09/12/18 by Customer
Rubbish, BUNCH OF MONKEYS
09/12/18 by Liberato Del Greco
Great service.
09/12/18 by Customer
Wouldnt use these again never collected my parcel and very hard to contact had to use another courier service and still waiting a refund
09/12/18 by Peter Cox
Safe delivery from UK to Italy. Took six days which was a bit longer than I anticipated but all well and would recommend.
09/12/18 by Jennifer
Smooth from start to finish. Very helpful movers, went over and above. Easy navigation of the website to book move, excellent communication would recommend.
09/12/18 by Anne
Yet again another easy quick and cheap way to send presents to my family overseas Thank you parcel monkey ????
09/12/18 by Debbie
Perfect service to Spain again...wouldn’t use anyone else
09/12/18 by Margaret
Have send a parcel to Canada via your Parcel Monkey. Parcel is now in Canada but not delivered! I thought it was being sent with DPD. A company called Aramex have contact recipient asking for a payment. Aramex have also emailed me asking for payment. Doesn’t allow me to pay. I paid for parcel which is a Christmas gift at a value of £14.50 - 25.00 CAD $. I don’t understand why as the information I have researched says anything under $60 doesn’t warrant tax. Why oh why is this happening! Very disgruntled customer.
09/12/18 by Marg
Still waiting after many weeks to be compensated for lost parcels.
09/12/18 by Firefly
Almost impossible to contact when something goes wrong. Even then you just get a stock reply
09/12/18 by Gerard Cummings
Quick, easy simple and efficient
09/12/18 by Valerie
Excellent service and great value.
I dont have time to wait for a collection, so I print the labels and drop the parcels at the post office. Parcelforce seem to great at delivering the goods without breaking anything. I just make sure the products are well protected. All good and easy. My customers like the tracking, too.
09/12/18 by CHRIS ATKINS
Excellent service - economical and efficient and easily trackable.
09/12/18 by Martina
2 parcels to Singapore arrived within 5 days - excellent
09/12/18 by J Reynolds
13 days and still waiting for my refund of over £40. Just beyond ridiculous and nobody responds via chat, once theyve got your money its hello silent treatment. Have to wait 15 days to claim the money back via my bank but seriously why do you put people through this, all I wanted to do was send a parcel which you couldnt honour yet still took the money and left me chasing you and my bank for weeks on end to rectify this. Just the worst company Ive ever dealt with.
09/12/18 by Dee A
No problems at a good price.
09/12/18 by Paul Lock
As always, a first class service at the right price. Excellent.
09/12/18 by John and Marilyn Grayson
Fast and excellent service.
09/12/18 by Customer
Arrived in Romania 5 days after being posted in UK, MAGIC
09/12/18 by Customer E J Ramsay-Burrup
Convenient but lack of detailed tracking information for international dispatches
09/12/18 by Matt Temple
Brilliant service fulfilling every promise- extremely professional and reliable service
09/12/18 by David Stuart Nelson
as usual a really quick service to the USA and great price too - very reliable and free tracking too
09/12/18 by NIKKI4GILES
Works fine, takes a little care to be sure youre getting what you need, e.g. insurance level of cover, but once you have the service you need it works well.
09/12/18 by BH
Absolutely delighted with service, took parcel to the Post Office on Monday morning and delivered to the address in the Republic of Ireland on Thursday afternoon and able to track parcel on the way. Brilliant!!! Sent Santa letters to my grandsons on Tuesday same week and its Sunday now and not delivered yet and they went airmail.... Ah!!!!!!!!!
Well done!!!!! Id definitely use this firm again and recommend them highly...
09/12/18 by Mrs Marlene McGhie
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