We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Great service, would highly recommend
12/12/18 by Michelle Curran
Excellent collected within time given and arrived at destination when predicted.
12/12/18 by Customer
My complaint to Parcel Force- Dear Sir or Madam, Now my 3 x parcels have finally after two days of waiting been collected at 1930 hours on 06/12/18 I wish to write my complaint about your company. I can honestly say I have never been so frustrated with a company and received such poor customer service as Parcel Force. Unless this is rectified to my satisfaction I will never use your company again. You’ll see from your records I paid for collection of my 3 parcels on 05/12/18 around 1000 hours. These parcels were to be returned to Za Za homes in Par Cornwall. I paid my £34.79 for a multi box special to ensure I had adequate insurance for the items and it would be with Za Za Home’s safely and promptly. I waited at home until 1600 hours for these to be collected. No one came so I decided to call Parcel Force to confirm someone was coming as my wife and had plans that evening and wanted to leave around 1800 hours. The lady on the phone confirmed the parcels were to be collected from my address by 1800 hours. Therefore we waited at home until 1830 hours. No one came and being mindful your customer service closed at 1900 hours I recalled. Once again the man on this occasion checked my account. He apologised but after checking he confirmed the Bristol driver was out and my parcels would be collected over the evening. Due to this my wife and I reluctantly cancelled our plans of visiting a local Xmas fair which we had been looking forward too and stayed in as we wanted these parcels collected. By 2230 hours and no one attending I was even more frustrated by your company as I felt like I was being lied too. I was fairly confident no driver would be attending at such a late hour so I went to bed. I had to go to work today so contacted you again at 0900 hours to establish when these parcels would be collected. My wife once again cancelled her plans to take my daughter to the Zoo with friends and stayed in to await this collection which we trusted would be that morning. This time I spoke to another lady, this time called Erin. I explained the situation, she apologised. Told me everything on her system was correct and my 3 parcels are to be collected. She confirmed she would chase this up with the driver and because I was at work I asked her to get the driver to call my wife with an estimated time arrival so she wasn’t waiting around all day. She took my wives contact details and advised she’d pass them on. By now whilst highly irritated felt fairly confident by lunchtime this ordeal would be over. Upon coming out of a meeting at 1200 hours I had a message from my wife to say the driver had attended however refused to take the parcels as according to his system only one parcel would be collected. By now i was actually losing the will to live with your company. Once again I then make another call. This time I speak to a male named Jordan. I explained to him the whole process and the recent event with the driver. He confirmed your records said 3 parcels so could not understand why the driver believed it was for one. He apologised and confirmed he would speak to a manager to prioritise our pickup that afternoon. By now my wife has had to cancel her plans for the day because we are still waiting. So when I got home from work about 1740 hours and see that the parcels are still in my hallway to say I wasn’t best pleased is an understatement. Again I call your customer services, after eventually being connected with the Bristol depot I ask to speak to a manager as I’ve had enough. This doesn’t happen, however Mike who i speak to apologies, made some calls and confirmed to me the driver would pick my 3 parcels up, between 1900-1930 hours tonight. I asked him what the problem was and how can this be messed up so many times. He didn’t know but assured me they would be collected tonight. After the events discussed I was not confident this would actually happen. I advised I would be complaining once the parcels were actually taken away. He agreed due to the circumstances I should and suggested rather than do this online I should complain to you by email Hence my email tonight. As I say the same driver then returned at 1930 hours and collected the 3 x parcels. Hallelujah. Due to quite frankly the worst 48 hours of customer service I have ever received I expect for my £34.79 charge to be refunded. I also expect a generous financial gesture for the several phone calls I’ve made, the stress and inconvenience my wife and I have incurred for cancelling plans and general wasted time waiting at home and chasing all this up. I should add my wife is heavily pregnant with a baby due in less than a month. So this inconvenience has only added unnecessary unwanted stress to her. This experience has left me with zero confidence with your company and even that the parcels will get to my destination promptly and in one piece. I really hope i will not be experiencing any more problems with this process. If I do and in turn experience any other expenses I trust due to the circumstances you will also reimburse me in full. At present there is no way I would use your company again and discourage colleagues, friends and family from using you. I trust you will address my complaint promptly and satisfactory where I may change my mind. Regards Patrick Prescott 1 Wimbledon Road Westbury Park Bristol BS6 7YA 07901917230 Get Outlook for iOS
12/12/18 by Patrick Prescott
Fast delivery , parcel arrived safely to France. This is the second time I use the service and will definitely use again in the future.
12/12/18 by saliha
Great service. Easy to use and very convenient. Thank you.
12/12/18 by Sandra Mac
Excellent and timely service
12/12/18 by Customer
Great savings combined with excellent service
12/12/18 by Customer
Mostly brilliant.
However, I have noticed that I mainly use Parcel force.
There 24 and 48 hr service is up to 150cms in length.
On your sit it direct you to the heavy tariff if over 100cms! !
Last time this happens , with a parcel over 100cms long I used parcel force direct and
And it only charged me the cheeper rate.
I have however have had to pay the extra booking through you .
Until I realised .
Therefore have over paid for this service unnecessarily.
So not so happy.
Regards .
Graham Duran.
12/12/18 by Graham durrant
The parcel arrived within the timescale which is great but as this was the first time I used it, I found the labelling system very confusing.
You could explain more why 2 different address labels appear. I thought originally it was a mistake on your part.
Otherwise very happy.
12/12/18 by Malcolm Innes
very fast picked up parcel in 40 muinns great
12/12/18 by Customer winterslow carriage co
Fantastic service. Very impressed. Will use again
12/12/18 by Marie Darnborough
So easy and the parcel was delivered within the time frame!
12/12/18 by Customer
So easy and always a competitive quote.
12/12/18 by Sue Mullin
Very good service
12/12/18 by Mana
good service - would use always
12/12/18 by Hazel Franklin
Used Parcel Monkey a few times already. Very efficient and easy to understand. Very good.
12/12/18 by Mook
Parcel is been picked up a few hours later otherwise really satisfied.
12/12/18 by Customer
Very good and quick from belfast to nottingham picked up at 2.30pm got the next day at 9am good cheap price as well will be useing them again thank you
12/12/18 by Karen
I wouldn’t use anyone else. Parcel Monkey is just as it says ‘on the tin’!
Chooses great couriers with good prices and a speedy delivery service. Website easy to use and great value for money!
11/12/18 by Granny
it took courier 3 days to pick up parcel from local pick up shop!!! When I called DPD to ask whats happening they didnt even apologies. I paid for 3-5 delivery service but instead it will be 5-8. Thats not reliable at all.
11/12/18 by Customer
Very impressed with the service and reasonable priced very happy thank you
11/12/18 by chukwuma onyegbula
They are SCAMNERS. They don’t tell the technical terms in advance before you book your parcel. They keep their customers in dark. They are highly non trustworthy. NOT RECOMMENDED AT ALL.
11/12/18 by M Faz
Bargain. Unbelievable price in fact.
11/12/18 by Customer
Fantastic cheap way to send a parcel , great service.
11/12/18 by Claire Reynolds
First class service.
11/12/18 by CustomerPHILIP CRENNELL
Great service
11/12/18 by Customer
Service excellent but dont make same mistake as us our family are out working all week so we picked the 48 hour posted it on a Thursday under the impression it would be delivered on Saturday but not the case this is Tuesday they have tried to deliver parcel twice. It would be great if they could phone the sender and ask why they cant deliver it as it is it is sitting in a warehouse waiting until our son can pick it up.
11/12/18 by CATHY
Parcels picked up within the allotted time and I understand they have been delivered to the address in Slovakia
11/12/18 by M Susan Noble
Great thank you
11/12/18 by Phyllis Mcconnell
Excellent service and tracking
11/12/18 by Carole Thomas
Straightforward and user friendly process with efficient and punctual service.
11/12/18 by Colin Carroll
Parcel to spain collected on a Tuesday and delivered the following Tuesday.
Easy to book, great teacking tool. Thanks you.
11/12/18 by Customer
Got to there safe and was updated
11/12/18 by Customer
Booked for collection. Was given a 10 hour collection (8-6) window for today. At 11.45am, I received an e-mail letting me know that my parcel will collected between 1.21 - 2.21. The time came and went. I contacted them via the chat service and I was informed to wait until 6pm. At 6, I contacted them again to say that no one has collected my item. The next option was to rearrange or to cancel and get a refund. I told them I am travelling the next day and the parcel was for someone leaving the country as well. Nothing has been done to help. Obviously they are useless at what they do. Very disappointed and never using them again!
11/12/18 by Joanne McGovern
Good service, on time and as discribed.
11/12/18 by Saad
By far the easiest way to post a parcel and you get the choice of price you want to pay and courier will defo use again . Parcel was delivered to it destination within 48hrs easy to track also .
11/12/18 by Teresa Bracks
My parcel was delivered 100 yds back to me after 4 days. When I tried to complain/resolve I never even got the courtesy of a response- nothing- not just acting outside their own service standards but nothing. I got the impression they simply dont give a stuff once they had my money.
11/12/18 by john ashford
Booked at about 4pm, however the driver did not collect until 5.40pm the next day. Altogether a great service though. Driver was on time, delivery was a day late, but acceptable.
11/12/18 by Ian Vickers
On time, well priced.
11/12/18 by Customer
Poor customer service no one to call
11/12/18 by hagan
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