We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,535 reviews.
We have had excellent service. We posted a parcel abroad and were able to track it at each stage efficiently.
27/10/18 by Customer from Northern Ireland
Everything was OK!
( Except wrong tracking number).
26/10/18 by Customer
Simple online process, no issues in using service and good tracker
26/10/18 by Jim Rowley
Parcel not collected as promised. Zero real people to speak to to solve issues just fill in a form and hope for the best. You get what you pay for....
26/10/18 by Customer
Collected with in 1hr stated time to collect. Pleasent young lady collectedmy parcel.
26/10/18 by Customer Mr j Woodward
Easy to use, no ploblems at the post office and parcel arrived within days to Canada, brilliant. Many thanks
26/10/18 by Rubert
Competitive pricing with several options. Packages arrived intact within allocated time.
26/10/18 by Satisfied Harrow
I always use parcel monkey to send my baggage to home. Cheap and reliable
26/10/18 by Luisa
Assuming everything goes well with your delivery (which depends on the courier and not ParcelMonkey who are merely a broker), then everything is OK. But once anything goes wrong with that delivery (or pickup) and you need to actually interact with ParcelMonkey, the experience immediately turns sour because their staff seem to be complete morons. If you post them a message with more than 1 question in it, they will answer just the first question they see and ignore all the others. Often, even the answer they provided doesnt actually answer your question. Given that responses will often take DAYS (despite the claim on their site that they will respond within 3 hours on business days), it quickly becomes REALLY frustrating to see an answer that youve been waiting days for finally arrive, only to be completely useless because the person who typed it up is a complete moron and totally missed the point of your query. I can only assume that the company is called ParcelMonkey because they actually have real monkeys replying to customer queries.
26/10/18 by Gareth Jones
Excellent service and an unbeatable low price
Many thanks
26/10/18 by Customer
Satisfactory service as always
26/10/18 by Customer
Amazing, parcel picked up in mere hours after submitting.
26/10/18 by Customer
No problems. Worked as expected
26/10/18 by MIC
Easy and fast service, thank you!
26/10/18 by Customer
Collection driver friendly and very helpful. Arrived when they said they would
26/10/18 by K Wallbank
Perfect as always
26/10/18 by Martin Spencer
The receiver received the goods on time.
26/10/18 by Ibukunolu Johnson
I needed a parcel collected from a person who would not go out to post it. The parcel was collected, a label attached, and delivered to me with accurate tracking. Brilliant.
25/10/18 by Margaret
Weldone it is delivered very well.besides you came two houres late.but i am really happy with the results.thank u.
25/10/18 by Customer
Arranged for a collection with Tuffnells today and they didnt show up. Very disappointed and have lost a sale. Cant reach the. By phone, have to wait for email reply. Bad experience
25/10/18 by A Billinge
Collected Friday delivered Tuesday excellent service once again
25/10/18 by Cards Lagos
What can I say !! Just awesome , did exactly what they were asked to do when they were expected to do it ..collect and deliver a parcel , no getting lost , cant find the address, nobody was in when actually they were , and all the other excuses couriers use .....fantastic service
25/10/18 by Valerie Hedges
Really easy to book, turned up on time, parcel delivered with no problems. Thank you.
25/10/18 by AnotherPoler
Booked to be picked up Friday didnt turn up till Monday
25/10/18 by Customer
Easy to enter details to get a cost for pickup. Picked up on time and delivered on time. Cannot ask for more. Plus it was not expensive.
25/10/18 by John seedhouse
excellent service. Package arrived earlier than quoted so an added bonus
25/10/18 by Dorothy Stirk
Great service thanks
25/10/18 by Robert
Ok overall Pros: Easy to compare prices and book, and competitive quotes too. Cons: My parcel arrived late (4 working days for a 48 hour service), and after contacting Parcelmonkey they just fobbed my off, saying it was delivered, and they ignored my request for delay compensation which I was entitled to.
25/10/18 by Haz
First time used and am going to use again. Parcel arrived which is all that I wanted!
25/10/18 by Zanzan18
We had quite good experience with Parcel Monkey. The initial process was easy to understand and do, just print off the label and post the parcel. Here, the only issue I found, that when you provide international delivery, the address should accept foreign characters too, otherwise it can end up somewhere else…The parcel was delivered in time, but the addressee didn`t expect it on that day based on the tracking site, noone let her know it was going to be delivered – it is still in the depot according to the track, days after delivery… Other than that I am happy with the service and will use Parcel Monkey again.
25/10/18 by Judit Vincze
Well impressed came on the day & time
25/10/18 by Customer
The package was picked up ok, but was delivered 2 days late. The tracking number did not work and the only way to communicate with parcel Monkey is by chat and email. The people dealing with the problem do not understand what they are doing. They sent to courier company back to pick up the items that were already picked up and were not able to provide me with any information as to where the package was, or even if the courier had it in their system. Not worth the worry, do yourself a favour and spend a bit more money and deal with the Organ Grinder not the monkey. While I am sure that there are many successful deliveries, it is only when there is a problem that you find out how good any company is.
25/10/18 by Stephen Scammell
Delivered next day. All perfect. A+++++
25/10/18 by Goriot
Parcel got there.......thank you
25/10/18 by David Weston at threebearschairs.co.uk
Parcel collected on time and delivered to New Zealand in 4 working days couldnt expect better service.
25/10/18 by David Steadman
To paid for a service that was not delivered and was not refunded ? Still waiting a reply
25/10/18 by Sammie Griffith
good service
24/10/18 by Styles Recording Studio
I wrote a previous review warning people about this company. I got a response on the website from the company stating that I would receive compensation for my parcel however the company will not respond to me. They have not refunded me or compensated for the parcel that they lost. I just want to warn others because in my experience what is written on here by the company is not in anyway the truth or followed through on. I am still hoping they will do the right thing but I am losing hope as it has now been 3 months. It is looking like they are going to force me into legal action which I am still hoping to avoid.
24/10/18 by Court
delivered within 2 days from England to Germany. I was quoted £42.00 to send Royal Mail and you delivered it under £14. Big difference
24/10/18 by Janice Gillies
Large heavy parcel was collected the following day and arrived safely in New Zealand a week later. Very easy website to use. Much cheaper than booking with the courier direct. Simple and easy process .. would recommend.
24/10/18 by D and S Miles
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