We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,535 reviews.
Got me the best price for parcel pick up and delivery, tracked. Would highly recommend it and would use the service again.
24/10/18 by Steam queen
Every thing went smoothly courier picked parcel up I tracked it online and it was delivered on time and signed for by the recipient.
24/10/18 by julez
Not my first time to use this service but by far the most satisfactory. Does what it says and much cheaper than working directly with courier companies. Fully recommended.
24/10/18 by Paddy Mc
Easy to use, good prices.
24/10/18 by David
Never Again! It took 2 weeks to track down where my parcel was after an attempted delivery. Ended up phoning company who collected parcel to track it for me and were very efficient as they contacted their equivalent in the EU and provided me with the relevant tracking numbers to enable collection from a local office. I would not use a comparison site again for international post.
24/10/18 by Ed
Was introduced to this service by a friend, used and will definitely use again. Efficient easy booking parcel collected and fast delivery to recipient
24/10/18 by Elizabeth
Brilliant service, I knew exactly when and where my parcel was, everything on the site was easy to understand and the courier picked up my parcel when they said they would. I had never sent a large item by courier before and this made my first experience very easy, shall use again!
24/10/18 by Kelly Mcquillan
Excellent service, pick-up times broken down into hourly slots for extra convenience, speedy delivery, my parcel arrived 2 days earlier than the expected date, and tracking service also excellent. Price for UK to France delivery was very reasonable too.
24/10/18 by Mrs Joy-Ann Ross-Smith
Arrangement on the internet was very easy and smooth. Delivery within the time frame stated.
24/10/18 by Customer
Provided an excellent service in seeking the most cost effective way to deliver my heavy parcels.
24/10/18 by Alison Lutkin
Parcel Monkey is my go to courier. Super easy to use. Ive had excellent experiences everytime.
24/10/18 by Simone
It was quick and convenient everything was done on line.
Best of all I got the cheapest price from a list of courier companies.
24/10/18 by Customer
Takes the pain out of sending parcels to far flung places.
24/10/18 by Lesley KISSIN
I left instructions where specifically to leave the package in a safe place if the recipient wasnt at home. She wasnt.. the instructions were ignored and the package taken back to the depot which caused problems to our business.
24/10/18 by Lyn
Excellet service very fast
24/10/18 by Customer
AWESOME SERVICE
What can I say,placed my pick up in UK and delivered to me in Crete (GREECE) 5 days later,slightly heavier than i had been told from sender,and still arrived intact I cannot praise this company more,and will be using them more in the future,thanks guys A+++++
24/10/18 by CHRIS WARD
Parcel Monkey Are 100% USELESS So we had an important business client who needed a item delivered within 2 days to Europe from UK. Parcel monkey quoted 2 days. YET DELIVERED IT AFTER 10 DAYS. They then refused to offer any refunds or compensation because there terms and conditions state that the timelines mean NOTHING! Please read the reply below and judge yourself. Many of our terms mimic the couriers so please take note of the following two terms. 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on. 2.7. You will be responsible to ensure that the correct Goods are available to be collected by the Carrier from the collection address on the scheduled collection date. You should ensure that you or a trusted representative are physically present at the time of collection. The company shall not be liable for late collections, including those from Post Offices, courier depots or store locations unless there is valid evidence of a period of 5 working days from the date of goods were scheduled to be collected or dropped off on. I am very sorry for the inconvenience this has caused to you. HOW USELESS ARE PARCEL MONKEY. Not to also mention my first bad experience with them where I gave them the benefit of the doubt. We sent over £200.00 worth of goods which for some reason they could not deliver. We got no notice in regards to this and was told sorry your goods have been destroyed and we are not liable as they was not delivered
24/10/18 by Jay Singh
Very happy about service
24/10/18 by Bogdan
My suitcase arrived without a hitch... the whole process was very well organised
24/10/18 by Customer
Timely and fussless
24/10/18 by A B
Package was damaged in transit, .Carton was "penetrated" damaging goods inside. Lets see if paying extra for insurance wa actually worth it.
23/10/18 by Customer
Excellent service
23/10/18 by Ann O'Sullivan
Always very helpful and efficient
23/10/18 by Ms. Charmaine Starkey
Only took 3 days to get there! It the fastest time ever..well done x
23/10/18 by Customer
Excellent price and an excellent service. Would definitely use Parcel Monkey again.
23/10/18 by Jane Thornton
Prompt collection in Linccolnshire delivered in Perthshire next day intact,superb service.
23/10/18 by CustomerJohn Henderson
Terrible, paid for 2-3 day delivery which never happened.
23/10/18 by Customer
FAILED FAILED FAILED. collection day 1, FAILED. collection day 2 FAILED. collection day 3 FAILED. Day 1 didnt stand a chance as the carrier was not booked until the following day. Or so they said. Day 2 FAILED because carrier did not have lorry space. Day 3 FAILED again no lorry space. But "MAY" be able to do it in 4 days time! Hmmmm the word MAY sounded alarm bells. In the meantime the MONKIES do nothing but apologise. Like the apology puts everything right. Sarcasm from Nicholas on Monday, "as much as we want to rebook this for last Friday the system wont allow us. Im afraid". LAST FRIDAY. But the system doesnt allow it. Very amusing. I only wish Id seen the sheer volume of poor reviews before I ordered. Then I read they are basically a price comparison site in disguise as a transport supplier.
23/10/18 by Peter
What can I say "The Best" by a million miles no one comes close. I had never heard of this company before i use it for the first time. some of the so called big companies should take a look at them selves, not only was the website easy to use but also was the cheapest by over £40.
23/10/18 by Kelvin Retmanski
picked up on time no fuss and a good price will use again
23/10/18 by Terry Lewis
Very good service
23/10/18 by Gail Talbott
Smooth, efficient service. Would recommend :-)
23/10/18 by Sarah
Prompt delivery, reasonable price and very nice driver at delivery.
23/10/18 by Didier
Great service to a very good price.
23/10/18 by Ann Customer
If you want a parcel collecting from the uk to you at home or vis
a versa they are the answer.They are agents for more than one company so for parcels large and small go no further. Everything worked like clockwork,
Thank you
23/10/18 by Michael Fairclough
Easier than anticipated
23/10/18 by Customer
parcel send on tuesday morning,arrived on friday 11pm... perfect condition, thank you
23/10/18 by Customer
This was the quickest delivery to the USA we have had. Parcel monkey made it smooth and simple. One small thing, as a reminder, the post office required a customs form CP72 which needed the same info as the pro forma customs form. I’m not sure if this was right but went with it.
Parcel monkey was the best value and we will use them again for our Christmas delivery. Thank you for your service
22/10/18 by Kevin
Brilliant service, thank you
22/10/18 by Jeralyn Wickens
Excellent service, no problems getting a 20 kg parcel collected and delivered from Kent To Oxfordshire at a very fair price, and promptly too. My only issue was that there appeared to be nowhere to confirm the weight once I committed to the purchase, that might have been me overlooking a detail though (be careful with some carriers as substantial penalty charges are made for overweight items). Anyway I need not have worried the transaction was very easy.
22/10/18 by Anthony Johnson
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