We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,536 reviews.
Excellent service, no problems getting a 20 kg parcel collected and delivered from Kent To Oxfordshire at a very fair price, and promptly too. My only issue was that there appeared to be nowhere to confirm the weight once I committed to the purchase, that might have been me overlooking a detail though (be careful with some carriers as substantial penalty charges are made for overweight items). Anyway I need not have worried the transaction was very easy.
22/10/18 by Anthony Johnson
A really painless service! Quick delivery too. Thank you.
22/10/18 by M Hearney
Excellent service simple and easy to use
22/10/18 by M Goodyear
Brilliant. Same good service as usual. Quick delivery with parcels in good condition.
22/10/18 by A. Coulthard
Good honest pricing...
22/10/18 by Dave Smith
Great Service
22/10/18 by M WHITE
I never had such a negative experience with any courrier. Parcel monkey procedures have quite a few gaps for international deliveries and their communication with courriers seem to be broken. Despite following all the instruction provided by survey monkey my parcel never reached the destination, evem more I have been charged £25 to get my parcel returned to me. £50 burnt with Parcel Money. The customer support was not helpful at all to solve this.
22/10/18 by Ariel
Better and faster than the Post Office
22/10/18 by Customer
picked up when said and delivered quickly
22/10/18 by Lynne Hull
AVOID! Beware they will massively overcharge with no warning!!! Have suddenly begun to overcharge me on the last two occasions by hiding behind an automated email stating measurements of item do not measure up weeks after I have sent my item out to my customers. Last overcharge was £52! I have sent approx 20-30 items with Parcel Monkey and their customer service is non existent. I will now take my business elsewhere as Parcel Monkey is a sorry state of a business with no consideration for business users. Shockingly poor.
22/10/18 by Dom W
Easy to use and good price.
22/10/18 by Tom
Fast reliable service. Thank you!
22/10/18 by Customer
Absolutely brilliant. Wouldnt hesitate to use again so will be doing so
22/10/18 by Jc
Very bad service. Parcel ‘lost’ for over a week, no updates from parcel monkey. Hard to get hold of anyone. Though it says everywhere not to contact courier direct I had to do it anyway and they resolved. Sent numerous mails asking for response and refund for failing to deliver on time. Parcelmonkey ignore these. Book with courier direct since and it costs 30% less, the tracking is available and the customer service is improved. Would never use again. Suggest to strongly avoid. Very stressful as I have told them, but they have not assisted or shown any signs of caring. I even contacted CEO by googling as was desperate, got one reply then nothing since despite sending a lot of mails to that address asking for some communication
22/10/18 by Hayley Fox
I cant criticise Parcel Monkey. However, the carrier I chose, Parcelforce, sent my parcel to the wrong depot. Although I paid for a 48 hour delivery, it actually took 96 hours
21/10/18 by Mike Smith
After 2 weeks of waiting for my parcel to arrive in China (after a 3-5 day service) Website says Unable to deliver parcel, for ABSOLUTELY NO REASON! my friend in China has been at home all the time and I gave correct uncomplicated address and nobody came to deliver anything. I have a feeling the parcel didnt even leave UK same story as happened to others using this awful service! And dont they dare charge me to pay for return of parcel to my delivery address or take ANYTHING FROM MY CARD ! (as they did before saying my parcel was 0.5KG overweight, which it wasnt) AWFUL LIES - DONT USE THEM- WASTE OF MONEY AND PARCEL RISK LOSS!
21/10/18 by yoel friedman
Always great service with competitive prices. Easily recommended.
21/10/18 by Jason
New to Parcel Monkey, but having sent many packages to the USA using the Post Office and found it both eye-wateringly expensive and not particularly reliable, was keen to investigate alternatives. Parcel Monkey came up after a Web search and was a revelation - various courier options detailed, easy to use and excellent value. My parcel was collected from my home as arranged and arrived safely at its destination just 4 days later. So much cheaper than the Post Office, will definitely use the service again. Brilliant!
21/10/18 by Jessica Beedell
very efficient
21/10/18 by Grace
PM seem unable to solve the critical issue of senders phone number appearing in place of addressees phone number on the parcel label. This major issue has been occurring for over a year now yet PM seem unable to address it and ignore when this issue is raised repeatedly directly via messaging. I have a six week old correctly addressed parcel that is now being returned to me presumably because of the phone number issue.
21/10/18 by Andy Carstairs
Absolutely spot on.
21/10/18 by Gerry
The service from booking to delivery was first class. The carton was collected when promised and also delivered when stated. Tracking on line was simple.
21/10/18 by Robert OBrien
I used this service once to send an expensive and heavy parcel.
I think it helped me to find the best price and delivery went as planned.
21/10/18 by ellie
Very efficient and prompt delivery
21/10/18 by Bruce Coppard
Delivered next day as promised and easy to arrange at the local pick up point.
21/10/18 by Ian Ward
I have sent an odd size parcel this time from U.K. to Portugal and arrived impeccable as always!
21/10/18 by Ana Brandao
2 days late on delivery and not even sure it was delivered to the right place.
21/10/18 by Cypher
5 star service
21/10/18 by Customer
Parcel Force didnt another courier when it was booked to be collected. After calling 3 times and rearrange a new collection date on the phone with the local depot they again failed to collect it. I had to phone a 5th time on a different day to finally have my parcel collected. I will never use Parcel Force again, but will use Parcelmonkey as it wasnt their fault
21/10/18 by Customer
Really good , satisfied every time great
20/10/18 by Customer
Excellent service.
20/10/18 by Customer
Reliable as always!
20/10/18 by Customer
Parcel Monkey was so easy to use, and gave me the service i needed.
20/10/18 by Loraine
Great service exactly what I wanted no complaints
20/10/18 by Gary field
Excellent service. Parcel was picked up as arranged and delivered to Jersey the next day. Would definitely recommend.
20/10/18 by susan crane
Great service, thanks
20/10/18 by Philip
Its a bit pricey,but if we want the job to be done correctly on time, we have to pay price. Cheers
20/10/18 by Alex
Booked a delivery via ParcelForce to Glasgow. All went smoothly, recipient pleased too.
20/10/18 by Mr Anthony Larlham
As I am house bound I find the fact that parcels are collected and delivered house to house a huge asset.The collecters are always polite and cheerful and best of all the delivery is very prompt.My last parcel was collected on a Friday and delivered early on Monday.I have used the firm on a number of occasions to send parcels to Norway which being outside the EU is a prohibative cost through Royal Mail but again the price and prompt delivery is superb.
20/10/18 by Gillian Ricketts
Cheap but reliable and very convenient.
20/10/18 by Customer
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