We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
UK Mail delivered next day, very good service. Thanks
18/08/18 by Bob
Charged twice for the same service. I am very disappointed with the service. Although the shipment did arrive, I have only recently realised that they have taken two payments for the same service. It was an expensive overseas shipment. Customer support has still not replied to my email.
18/08/18 by Customer
Simple process, no hassle and no issues.
18/08/18 by Customer
Never took my parcel first day then turned up the next day to collect then said it was overweight on the third day. No refund
18/08/18 by Customer
Delivered on time , will recommend to everyone
17/08/18 by Tahira
Very easy to use great prices and speedy delivery would have no problem in using them again highly recommend :)
17/08/18 by Customer
Gave false collection date info, false transit to receivers info, don’t respond to being contact, avoid, avoid, avoid
17/08/18 by Mark Turner
Excellent service. Very easy to organise through the website. Highly recommended.
17/08/18 by Customer
You made a daunting task (collection from seller to me, the buyer) simple and easy.
17/08/18 by Customer
Absolutely shocking service. Missed collection for three days in a row. None or late response which is not solving anything. I am a small business that relies on prompt and cost-efficient deliveries. I used parcel monkey three times so far - once goods were delivered ok, the second time with a considerable delay, third time (during a pick up abroad) the details were not communicated correctly to the local courier who in turn shouted at my client for giving him the wrong parcel! (they were told to collect documents and not the parcel - despite declaring contents on the invoice!) This time the goods are waiting the third day to be collected but parcel monkey is unable to resolve it. Every attempt of sending a message results with a response from yet another person, who has no clue and doesnt solve anything. there is nobody who would ring me to resolve it and I have no other way of contacting them but by sending a message. HORRENDOUS AND DEEPLY UPSETTING EXPERIENCE!
17/08/18 by monika
On time collection & as far as I am aware no problems at the destination.
17/08/18 by Dr Michael Leeming
Excellent service
17/08/18 by M Glover
Will use again.
17/08/18 by Customer
Unit was delivered in working order to the Western Isles for an unbelievably cheap price!! had to track it myself and was informed it had arrived by customer before it was updated on the system.
17/08/18 by Customer
I choose parcel monkey from doing continuous research on Google as too the best way for sending a parcel from UK to USA. Not only is their site easy to use, but they are considerably cheaper than any other site. This did make me doubtful initially, but all paperwork and labels were supplied and printable. The choice of having drop off or collection is great. I done drop off for a 10kg parcel to USA, dropped of on a Thursday afternoon and was delivered in the USA by Monday morning. Fully tracked from start to finish and for such a large bulky parcel was great. The only criticism I had was the recepient was informed from the minute the parcel was scanned which took the surprise element away from it. Although except that one criticism, the service was great.
17/08/18 by Customer
Easy, Fast, Great price.
Whats more to say.
17/08/18 by Customer
Went all smooth and parcel arrived without delays.
All these patcel booking companies are ok until you need to contact them and that is when you understand the difference between them. My previous parcel was sent with Parcel2Go. I paid extra fee for delivering on time. The parcel was delayed, I tried to contact them and then I realized how underground they are - it could be me but I couldnt find a way yo contact them.
So from now on I will be usung ParcelMonkey
17/08/18 by Dimo Dimov
Very easy website to use, Ive sent 10+ parcels with them over the past couple of years. Always been helpful when I have needed to contact anyone at Parcel Monkey
17/08/18 by CustomerJM
Excellent price, using DPD who are also excellent, about half the price Royal Mail would charge. Recipient also had them deliver to a Currys, making it very easy to pick up. Brilliant all round and could not be happier.
17/08/18 by Christopher Cattrall
Excellent Hassle Free
17/08/18 by Michael
Love parcel monkey! Cheap and efficient! Always use them and would highly recommend!
16/08/18 by Customer
Great service would recommend you to everyone.
16/08/18 by CustomerSandra Healy
In web site you people are mentioned that parcel will reach in 3 day.but even after 7 days also it did not receive to India
16/08/18 by Customer
Parcel delivered :) all good. Easy to use and efficient
16/08/18 by Customer
FAST AND EXCELLENT DELIVERY
16/08/18 by Irene
Didnt receive sms about collection and delivery time. By the way they did what they had to
16/08/18 by Dominik B.
Cheap, collected on time, cheery driver, delivered on time. Perfect.
16/08/18 by Roy
Brilliant - really fast service, really good value, really easy to organise...perfect....
16/08/18 by Customer
Parcel delivered on time and was track able all the way, excellent service
16/08/18 by Customer
Excellent service - Easy to use website, lots of delivery choices, excellent parcel tracking and quick response with paper work.
16/08/18 by Customer
collected an delivered on time and when on one occasion there was a late delivery a full refund was given
16/08/18 by r. newman
Please dont,dont use this company save yourself any Headache.
16/08/18 by paul
Very Good, reliable and fast
16/08/18 by Customer Ash
Great service. Quick and reliable. No problems.
15/08/18 by Joe
Excellent service, reasonably priced, quick trackable delivery. Just what I hoped for and exceeded expectations
15/08/18 by steve st.clair
excellent service every time i use them
15/08/18 by Alan Cunliffe
on time, reliable and best prices out there! would definitely recommend their service!
15/08/18 by MonkeyFan
Although parcel monkey is a great site to compare delivery costs, I was disappointed when an item had been paid for to collect and no one turned up (yes it is down to the provider I chose but Parcel Monkey were not helpful when trying to track down why the parcel was not collected. Would have liked some support.
15/08/18 by Customer
Unacceptable experience. Ive sent two luggages the 6th of july, but only one has arrived. They lost the other one. Ive asked them help for a month and in the end they said they cannot offer any compensation against the claim I raised. Worst experience ever. I absolutely dont recommend this company
15/08/18 by Erica
Quick and easy.
15/08/18 by D Stephen
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