We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Same day (Monday) collection modest cost; return item arrived Thursday.
13/08/18 by James Middlesbrough
Chose a service which quoted 3-4 days delivery International due to important legal documents that had to be in China urgently. They collected when said, but after a few days on tracking the parcel the tracking shows as in Hong Kong and expected delivery of 23rd August which will add up to a total of 17 days. When questioning this through their customer service all they would say is it could be delivered earlier but will check with the courier and get back to me, that was 3 days ago and I am still waiting!!!!!
13/08/18 by Barry
The parcel was never ever collected
13/08/18 by Customer
when contacted response was quick and polite but they never contacted back having to chase up about the consignment late in picking parcels up and when contacted it was simply rearrange or cancel no explanation why. Ii found reason why from courier driver he had only partial address for pickup. Then trying to track the parcels again nightmare not easy and again not able to contact the courier only Parcel Monkey and again did not contact back had to chase to get answere all the time. would I use them again NO. This company was a recommendation from Amazon for returns.
13/08/18 by Gordon Llewellyn
awesome! so easy
13/08/18 by neon building services ltd
Excellent! Fast pick up and delivery!
13/08/18 by Leigh Blake
Fantastic service. Sent guitar from England to Mallorca. ( packaged well)
Arrived in 3 days perfect. And it only cost £36
Thank You
12/08/18 by Sandy
I always use parcelforce with parcel monkey as it’s such a good price and very reliable service. Never had a problem with the site and would highly recommend ????
12/08/18 by Angela
And another shipment gets damaged by ParcelForce!!
12/08/18 by Christopher Hassall
Great service.
But I would like to recommend to contact the pick up station and delivery point 30mins before arrivals. As you dont end up loosing s day waiting for pick-up or delivery.
12/08/18 by Customer
Excellent service A*
12/08/18 by Customer
easy to use site, did exactly what it promised.collection and delivery was great.
12/08/18 by johnfmarsden
It depends on which courier you book. UK Mail for me have been the best. The others are hit and miss. And when they are a miss, dont expect much from parcel monkey or the courier, your only option is to rebook for missed collection, once i had 3 failed pickups in a row. Parcel Force recently picked up my parcel but the tracking showed a missed collection. So i raised a query with them but not got any response at all. So really depends on which courier you book. UK Mail for me from now on.
12/08/18 by Customer
Fantastic service on both sides of the channel.
I cannot fault this service it is easy to use, the pickup delivery men are polite, helpful and efficient and the cost is reasonable.
12/08/18 by Marilyn Brown
My parcel was delivered next day without fuss, and at a good price, which is exactly what I required. Excellent service.
12/08/18 by Billy Batson
First time Ive used service but has been quick, efficient and reasonably priced. Will use again; fully recommend
12/08/18 by David Hall
As always parcel to Spain delivered safe and sound 10 out of 10. Moia, Edinburgh
12/08/18 by Moia Henderson
Always my parcels arrive on time and at a great price
12/08/18 by Chris
Terrible! I paid £35 they haven’t collected the item yet. Been two weeks and they don’t respond to emails. They don’t have a customer services phone number so can’t chase this up. Very bad!!!
12/08/18 by Andrew
Excellent! I highly recommend this company to anyone!
11/08/18 by Customer Violetta
my parcel arrived in one piece so cant beat that
11/08/18 by Customer
Picked up on time, delivered on time, good price, no problems.
11/08/18 by Gary Cain
Parcel not collected. Despite being organised a week before. No contact number to speak with a representative. No availability over the weekend. Huge inconvenience. Competitive pricing but not worth the saving.
11/08/18 by Customer
Excellent value for money more than half the price of the others and still a great service
11/08/18 by Roger F
brilliant. cant fault it.
11/08/18 by Matt.
Excellent service all the way....Never a problem here
11/08/18 by linda smith
Used Parcel Monkey various times, fantastic ease of use and Very Reliable
11/08/18 by Dian Ferguson
Great service!
10/08/18 by Sunny ????
Prompt excellent service.
Would have helped to have a slot for pick up or some notification
10/08/18 by Sharon
First time I have used parcel monkey & very impressed. Parcet to Australia was delivered very quickly.
10/08/18 by Doreen ProsserCustomer
More than 24 hours after I have paid I have still not received any shipping labels. Notification that there is a problem with the address, even though it is a registered business address. Customer Service chat unhelpful, automated replies then just telling me to raise a support ticket which I had already done. There is no phone number to call, this company and website is very frustrating if there is a problem. It is impossible to have a dialogue to find out the exact nature of the problem and then resolve it quickly.
10/08/18 by Claire Abraham
Poor experience. Parcel has not been collected. Two days waiting from 8.30 to 6pm, very inconvenient. The online helpline polite and updated me accurately - but the courier service just didnt work.
10/08/18 by Vera
Excellent price, excellent service
10/08/18 by Mrs J Taplin
Shocking customer care and service.. we paid £47 for a next day postage which turned up 4 days later and I requested a refund as our customer last a few days work which in turn we have now lost a customer in our shop also Asked for a refund which was rejected as was not over the 5 day period apparently whats the point of paying for next day if its not and surely a refund is not much to ask for WILL NOT BE USING PARCEL-MONKEY AGAIN
10/08/18 by Customer
Great value, quick easy transaction
10/08/18 by Tony Lawton
Very good service.
10/08/18 by Stephen Fothergill
Easy to use and excellent service.
10/08/18 by Robin Claydon
Awesome and fast!!
10/08/18 by Claire
Failed to pick up item and no phone call to let me know they were not coming. Re-booked for two days later and still have not bothered turning up or contacting me. No reply to a complaint email either. Requested a refund, the only response I got was saying that it would be refunded in 5 days, no acknowledgement or apology for the poor service. Monkeys could do a better job than this lot.
10/08/18 by Hjalmar wincentzen
Easy to use quick service
09/08/18 by Tom
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