We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,541 reviews.
Literally the worst courier company out there, cheap but absolutely no customer service in case of any issues, and there will be issues, any online chat is simply a series of repeated computer says nooooo replies to whatever youre asking. Certainly dont use if you are a business with customers expecting a delivery service, they will make you look like clowns. They cannot provide your tel number to the courier, they cannot help with anything other than the automated online options - which are not sufficient to cover all issues. I kept getting collection attempted but nobody home, when i was and they were going wrong address, and all i could do was rebook for next day, i can only do this the day after original collection day so in the end i have to have a 3 day late collection attempted by a courier that has shown he cannot find my address and will simply choose another address nearby and say hes attempted. Asked to cancel and refund and told takes between 3 and 5 days on that too. In this modern world of instant online payments on the go these monkeys cant give back what they owe inside 24 hours . Shoddy in every way. As requested I will put my shipment ref in so they can reply to my feedback, i welcome it, they had no such replies to any of my issues when it mattered so lets see.
20/06/18 by The TwinCraft
Trusty reliable service. Parcels always collected/delivered on time. Good value too.
20/06/18 by sadie
My parcel was not collected as it was not in a box (it was a chair) and it was not clear that it needed to be boxed on the website. It was wrapped and I had agreed that it would not be insured as it was furniture. Disappointed to be let down at the last minute.
20/06/18 by Customer
great service no issues
20/06/18 by Nick Abbott
Worked well, item delivered on time.
20/06/18 by Customer
Again, excellent service. So glad I found this site.
20/06/18 by Customer
saved myself approx. 40 pounds on one parcel from UK to NZ, thanks!
20/06/18 by Customer
Easy to use and efficient.
19/06/18 by Merry Irwin
I’ve had so many good delivers but this one I booked a 3-4 day service and it took 6. I really needed it there in 4 too so was a nightmare and cost me a lot of money
19/06/18 by Ash Austin
Awesome service! Parcel arrived on time and tracked very easily. Website easy to use and kept informed along the way. Very happy.
19/06/18 by Customer
Arrived to collect the parcel on time and delivered in two days as stated. Perfect!
19/06/18 by Mrs Michele Lane
Very good - London to Lipari in 6 days.
19/06/18 by 8-Bit Guru
After stupidly booking another courier, Ecoparcel, online, who never turned up to collect I booked with ParcelMonkey who did EXACTLY what they said they would, and more!
19/06/18 by dianne
Cheaper than parcel force direct!
I’ll use again.
19/06/18 by Ross
Useless, chat assistant could not find my parcel or anything to do with it (blamed the driver). Tracking system does not update, paid for a next day service for it to be delivered 6 days later. Would not recommend or indeed use again.
19/06/18 by stuart standbridge
You didn’t turn up to another couriers and trying to contact you isn’t easy. Would not use again
19/06/18 by Customer
Terrible! They dont collect your parcels so perhaps they are in the wrong line of business... Oh, and they dont let you know that, you have to chase them up and then they rearrange and fail to collect AGAIN. Will never use again.
19/06/18 by Helen
Easy to use web site great pickup and delivery Very happy
19/06/18 by Fran Peck
Easy to use and compare
19/06/18 by Pam Morris
havent checked yet to see if the parcel has been delivered yet hopefully
19/06/18 by Mrs Elizabeth Watson
They collected when they said they would, and delivered in the timescale they said they would. No complaints from recipient that parcel badly handled or anything. So all good!
19/06/18 by Customer
Easy to use, you can use before creating a full account if your parcel cant wait.
19/06/18 by Kasiaa
We use parcel monkey on a regular basis and can honestly say the whole fuss free setup is 1 st class.
The simple and straightforward website can be easily navigated even by a non computer minded person .
You can opt to leave your parcel at numerous designated drop off points in most small towns and cities or simpler still, for another few pence simply wrap up your parcel to be sent making sure its well wrapped and the courier will pick up your parcel from your doorstep same day or next depending on what time you have ordered the service. Most parcels are dropped off next day.????????????????????. Brilliant service every time..
19/06/18 by David fisher
Delivery quicker than stated, cheapest price i could find from anywhere, no damage to parcel or contents. will definitely be using again! thanks again :-) 5* rating
19/06/18 by Chris Urwin
Booking a courier made really easy. The Harry Kane of websites... Simple and effective.
18/06/18 by Customer
Parcel Monkey have a fantastic service. They always pick up promptly when they say they will & my package always reaches its destination in good condition, (especially important as I send goodies to my godchildren in Sweden).
18/06/18 by Susan Lawrie
Parcelforce did not come to collect the parcel I paid for. They claimed to have came to my address and did not get an answer however my CCTV proved this was all lies. Phone to complain and was told I had to then personally deliver my item to the post office last minute! Not happy, will not use the service again. Would like refund!
18/06/18 by Rhys Aherne
Great service
My daughter lives in the south of France and I always find it difficult to get parcels to her. I discovered parcel monkey just by chance and I am so glad I did. It is a fantastic service and the most reasonable price I have come across. The site is easy to navigate and the step by step instructions are easy to follow
I will certainly be using them in the future
18/06/18 by A MACPHERSON
Excellent fast efficient service
18/06/18 by Anne Wheeler
They advertise delivery in 5-6 days and it took 14 days. We accurately measured the weight of the parcels several ways and rounded up to the nearest kg - we now have additional invoices as they weighed them 20% heavier - you cannot argue with them so you are exposed to random charges - be warned
18/06/18 by Swrev
Easy to use and everything worked perfectly Way cheaper than Royal Mail.
18/06/18 by Oliver Ellingham
Easy to arrange uplift of parcel from local post office and good price for weight of my parcel but my son still hasnt received his parcel a week later as it was taken to wrong drop off point in Sweden. Disappointing it didnt arrive 5 days later never mind 3-5 days as stated
18/06/18 by Shazza
As always no problems on time and helpful delivery people, great service!!
18/06/18 by Cj
Excellent Service Thank You..
18/06/18 by Gazza 'Wales' Lloyd
A 48hr delivery took a week . Tracked the parcel . Just read lie after lie about wrongly addressed parcel . Not true infact the parcelforce Courier was given the label by sender to check and apply himself . Why offer 48hr service and tracking if your not going to do it . Shameful service .
18/06/18 by Andrew
I waited over an hour for the confirmation email. (According to,parcel monkey it should have arrived within 30 mins). It didn’t arrive so I used the live chat which wasn’t as smooth as expected. The confirmation email did drive after live chat and the label. This did put me behind by 2 hours. The drop off at our local store went without a hitch. It would have been nice if I had received a text saying that my parcel had been delivered rather than keep checking the parcel tracking.
18/06/18 by C.A. McCray
Worst experience. Collection arranged for 11:30, courier arrived at 14:52 - 3hours 22minutes late (I had to go somewhere urgently at 2). Tried to complain but no refund, nothing. It was a same day delivery and I paid £31 for it! I understand parcel monkey just provides the companies and prices but you should have investigated further with the courier company! 3 hours late is a joke. I was told the collection time is just an estimate and also that there is a 98% success rate. Okay fine, but I wasnt included within that 98% so this information was irrelevant to me. Being 15-30 minutes late due to traffic may be understandable but not 3 hours, especially when I was checking the tracking all along and could see the driver near my area. The ladies dealing with the complaint did not want to investigate further. Dont think Ill be using this again.
18/06/18 by Momina Shahzad
Entered parcel details, got a much better price than from the carriers direct, item collected and delivered without a glitch. Didnt even have to go to the post office or courier depot.
18/06/18 by David Bennett
my parcel was collected over a week ago and nobody can tell me where it is
18/06/18 by Customer
Used this service to arrange shipping of forgotten articles from hotel in London to home in Canada. Service was simple fast and economical. Goods arrived on 3rd day following pickup.
18/06/18 by Customer from Canada
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