We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,543 reviews.
Great service thanks
12/06/18 by Catherine
Perfect service, picked up on time delivered on time in good condition
12/06/18 by richardnorth
Straight forward to use.
12/06/18 by Mr Mark Pennington
Great for straightforward UK deliveries, but anything out of the ordinary or out of the UK is difficult. Customer service is tedious with different people involved each time you contact. It is not OK just to refund the cost of a delivery when it goes wrong, somewhere is a disgruntled customer still waiting for a delivery.
12/06/18 by Kathy Bevan
Picked up correctly on the day, but still hasnt arrived after 7 days!
12/06/18 by Michael
easy to fill out form to book a delivery/collection, reasonable price, easy to track, quick email responses/communication, good for international delivery/couriers, parcel arrived exactly when it was dated to
12/06/18 by Angela
Very good quick service
12/06/18 by Stephen Hayes
Very good. was the easiest way I could find to send a consignment of parcels rather than individually.
12/06/18 by Global Forgiveness Initiative
They failed to deliver my parcel from portugal to UK. They mentioned that it was damaged by DPD. But it was damaged between my UK address (because I wasnt home) and the depot. Also, DPD did not try to deliver the parcel again. Now, Parcel Monkey decided not to give compensation. Please dont use them!!!! You lost yout money, your parcel, and even your compensation!
12/06/18 by DIANA
Parcel monkey has the best of both worlds - some of the cheapest courier prices you can find online whilst also having a system that is very efficient and easy to use.
12/06/18 by Mr David Silvester
Quick and easy to use. A1.
12/06/18 by Paul
The worst company. They claim my postal address given is not valid, even though it is a perfect address. They dont respond properly to complaints and are totally useless. Do not use this company- go direct with a reputable courier. I have tried 4 times to give the address and each time they cannot deliver. Forget them.
12/06/18 by Jeremy
Excellent service.
11/06/18 by Sharon Poole Customer
Royal mail collected and delivered as said
11/06/18 by nicola
All went to plan. Great service.
11/06/18 by Very pleased
Great service once again.
11/06/18 by Phil
Some confusion over labelling when the courier came to collect the parcel . Website said that one wasnt needed but the courier said he needed a bar code to scan. Maybe he was confused about what was needed. Anyway, I printed off the destination info and checked the next day to see if the parcel had arrived but it hadnt. It arrived the following day (I paid for a 24 hr service) and I could see online the signature of the person who received the parcel. It was a fragile item so I paid extra for insurance to cover the cost but thankfully it arrived intact. The price was very reasonable compared to going directly to the courier whose price was cheaper but the insurance to cover the item was much more expensive so I was happy to save some money. This is the second time Ive used Parcel Monkey and will definitely be using them again if needed.
11/06/18 by Rosalind
I have used Parcel Monkey for over a year now and the website is great and easy to order a parcel delivery and that is the only reason Parcel Monkey gets 2 stars if it was purely based on Customer Service/Help and Support/Live Chat, the rating would be ‘0’. I have used Live Chat on a couple of occasions now and the level of service is appalling. On both occasions it took over 2 hours and even found myself logging on to a live chat on another device to see if I could speed things up. It would appear that they are dealing with lots of queries all at the same time but can’t prove this but I waited for 15 mins or more between responses. I asked to ‘live chat’ with a manager and they asked me to wait and then after over half an hour they said the Manager wasn’t available and if I had a complaint they had a procedure to follow and gave me a link. Utterly appalled by the service.
11/06/18 by Angela
Parcel monkey part great ...... Parcelforce 48 not so great ....... missing the parcel at the moment and customer care is lacking
11/06/18 by Lauren Evans
Fast delivery for a very good price. Highly recommended.
11/06/18 by Customer Anna
Well done Parcel arrived safely, no problems, Well done and Thank you.
11/06/18 by Customer Mr R Young
Excellent service. Quick and smooth delivery service.
11/06/18 by Rasmus
Good efficient cheap
11/06/18 by Customer
So easy compared to other sites, will definitely use again!
11/06/18 by Emma Norman
Always turn to parcel monkey when I have a large parcel to send.
Quick, easy , efficient with up to date tracking.
11/06/18 by pixie
I have booked with Parcel Monkey before but it always has been with DPD. THis time I tried ParcelForce and I must admit the service was excellent. The driver was patient and even dropped off my parcel at my door in the apartment building. In the case of DPD the driver was always impatient.
11/06/18 by MD
fast and easy
11/06/18 by Customer
My Parcel was not collected when arranged and I had to get in touch with them to rearrange it. This in itsself is not easy as there does not seem to be a way to speak to anyone there other than email or live chat if available.
11/06/18 by Customer
3 days late collecting
11/06/18 by Derek Clark
The parcel ease sent express 4 days international and 11 days later still no parcel
11/06/18 by Jean
Faster and Honest
11/06/18 by Customer bouder
Another good service from a good company who have a good website and easy to use. Collection on time delivered within timescales. Would be nice to know which parcel we were reviewing as send so many.
11/06/18 by Adam Leonard
Absolutely no communication, parcel was scheduled for pickup on a Monday. We had it all ready for collection and waited as it was important we had it delivered next day. The whole day went by and nothing. I emailed customer services who failed to even respond. It was picked up the next day but it was lucky some one was there to hand it over as there was no notice to tell us someone was coming on the Tuesday. Not good at all.
10/06/18 by Customer
Was meant to pick up item on Thursday now sending me a email saying oh it might get picked up Tuesday Absolutely disgusting
10/06/18 by Perry Delaney
Super service
10/06/18 by Customer
Couldnt ask for a better service. I have used them regularly & wouldnt go anywhere else.
10/06/18 by Mrs Audrey Bishop
Very reliable
09/06/18 by MISS AYLIN YAZAN
Perfect quote , great service
09/06/18 by Cb
Easy setup , eBay item was pick up only , l arranged a courier to pick up and driver to me brilliant service
09/06/18 by Ray Corish
They somehow managed to take 2 payments from my bank for the same transaction and then I had to prove this to them by sending my personal bank statements that this had happened as apparently its far too hard for them to check there own accounts. Then to top that off the courier never appeared...... Still awaiting any sign of a refund on both Payments so obviously going to have to go down the chargeback route with my bank.... Personally I would rather tea bag a live bear trap than ever use Parcel Monkey again.......
09/06/18 by Steve
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