We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,541 reviews.
ABSOLUTELY DISGRACEFUL These guys are clowns and after reading the reviews I totally agree that they are incompetent.I run an online business and reliable parcel delivery is important to retain credibility. I started using Parcel Monkey 2 months ago and within 3 weeks their service started falling apart. 3 parcels were not delivered and I was notified two weeks later that one did not have a customs invoice(this was not required at the printing stage) the others....courier could not locate address!!!. Sending a support ticket does nothing as you get a computer generated answer and your issues are left unresolved
23/06/18 by Winston Thompson
A joke of a company booked my parcel to be collected 3 days on still not collected no email or nothing to say why it wasnt collected all you can do is live chat which is as much use as a chocolate teapot is re book parcel but why as its not collected then either. And to top it all have to wait 3/5 working days to get my money back after they can not provide the service i paid for Oh and best bit is they blamed parcel force its all there fault well NO parcel monker jokers i rang them and there were no records of any parcel being booked for collection from my address DO NOT USE IF YOU WANT YOUR PARCEL TO ARRIVE but if you want to wait in for 3 days and have your money stolen then be my guest
23/06/18 by Paul Mckinly
parcel picked up on time and deliverd next day cant ask for more
reasonable cost will use in future
23/06/18 by martin mc guinness
Excellent service at a very reasonable price.
22/06/18 by james H
Thanks great service
22/06/18 by Customer
Pleasant experience to ship my parcel to France from London, quick & efficient
22/06/18 by Dr El Bayoumy
Handled very professionally and will be using you again
22/06/18 by Stuart
No fuss order and they deliver.
Cheers for that
22/06/18 by Annette
Shipped to Australia (again). Always takes longer than specified in sale details. Even though item was collected on a Saturday, I have to allow for weekends as non countable days. This time booked for 5 day delivery actually took 12. Apart fro the length of time service was very good. Easy to complete online.
22/06/18 by David McGhie
No problem booking, competitive price, very fast (overseas) delivery.
22/06/18 by Peter
Very easy to use and I was able to book and pay for my parcel really quickly.
22/06/18 by David Fisher
Never use again Never collected my parcel ,paid for a service and never delivered it.Had to pay storage fees, Dont trust them to do what they promise !
22/06/18 by Tracy Saunders
Would definitely recommend this company. Super easy and quick delivery.
22/06/18 by Ineta
Thank you DPD for delivering my parcel so quick. Nice and easy. Recommend.
22/06/18 by mariusz
very good to date. ship all over the world and UK without a loss. good tracking and always within delivery window promised.
22/06/18 by Customer
really quick and easy to use parcel monkey! would recommend to everyone!
22/06/18 by Jess
Great experience so far, quick and efficient!
22/06/18 by GB
Will continue to use as very impressed with the service and the price
22/06/18 by Adrian
Super service
Highly recomended 100%
22/06/18 by Customer
Great price and absolutely on schedule!!!
22/06/18 by Customer
A fantastic experience. A great service and real value for money.
22/06/18 by Jimmy Smyth
Great service. Easy to use website and very simple process to log a parcel to pickup and send. Highly recommend ParcelMonkey for an easy way to sent things within the UK and abroad.
21/06/18 by Penny Blank
Perfect from start to finish
21/06/18 by Mr. Dougie Reid
Better and faster than Ive expected. A week from UK to Malaysia at the lowest rate available is impressive. First time I try htem and they did well. (Used the DPD courier option).
21/06/18 by randoms
all delivered as advised
21/06/18 by Customer
Booked, collected as ordered and delivered.
No problems.
21/06/18 by Victoria Stradling
Very efficient service,parcel arrived promptly.
21/06/18 by Gary
Excellent - All very efficient
21/06/18 by JMM
The contents of my parcel were severely damaged (by the delivery firm Parcel Force) Parcel Monkeys were initially regretful and invited me to fill in a claim form, but have since decided the small cabinet was a prohibited item. I dont know why this wasnt highlighted before I submitted the lengthly claim including photographs and descriptions. No compensation was offered.
21/06/18 by Customer
The Most awful customer service, no call centre to help rectify any problems... We had three separate problems all in quick succession of each other for different parcels. If you are a business do not use these guys, save yourself the time and money and go directly to the courier who can actually help with any possible problems that may occur.
21/06/18 by Fortitude Coffee Roasters
Used for the first time for a parcel to go to Sweden. Used DPD option of 2/3 days dropped at a DPD location Wednesday 3pm, the parcel arrived in Sweden Monday 10am. Really pleased with the service would use again.
21/06/18 by M English
Excellent service would recommend to anyone! Will definitely use them again.
21/06/18 by Customer
After one week I am still waiting for my parcel. Where is it? You said 3-4 days.
20/06/18 by Miguel Bernal
Would have liked Parcelforce48 to be just that there are only three days in the week that this description can be met
20/06/18 by Thomas Stevenson
excellent service
20/06/18 by Customer Svetlana Kalinicenko
I sent a parcel for next day delivery. It was not picked up until the following day breaking the deal which offered 24 hour delivery. I contacted ParcelForce twice who assured me they would pick up on the day, but failed to do so. I complained again and finally someone came to pick up the parcel. Not happy.
20/06/18 by Customer
You have charged me and taken extra money for a 14kg parcel but my parcel was what was stated and paid for at 2kg. Im not happy you took the money before asking me to confirm this and Im not happy I have to prove it. I wont use this company again!
20/06/18 by Stevie Wingrove
Brilliant service. Thanks
20/06/18 by Susana Ayres (Mrs)
I have been using Parcel Monkey for some time and never had any issues until one of the couriers lost my parcel i sent. I spoke directly to the courier and they confirmed it was lost within 6 hours and advised me to go "parcel monkey" to claim. I would like to add i have paid the addtional for extra cover on the item. Anyway, I reported to Parcel Monkey and to be fair they were quick on first responce but now it seems they are not taking my claim seriously. On 3 occasions now they have asked me for the same detail on the parcel and the consierge number which is poor considering this is over their only chat suport portal. They are great on taking your money but as soon you try and claim on a parcel which the courier confirmed its been lost for some time now it seems near enough impossible. Its a shame that this is happening considering i have been using them for some time but it would of been easier for me to go directly to the courier as would of had this claim dealt with sooner. Would i use them again.... NOPE Would i recommend them again... OH HELLL NO
20/06/18 by Barg Ant
Quick, easy drop off same day, cheaper option, will use again
20/06/18 by Lucie
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