We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,541 reviews.
Took almost 2.5 hours from start to end of process (registering to getting a label for the parcel). Problems getting the correct lines on the label, plus delays in waiting to talk online to agents.
18/06/18 by Customer
A simple and straightforward process to book a courier.
Tracking for a 3rd party though was a little awkward. As it wasnt clear to know what information to give the recipient of the parcel so as to enable tracking without Parcel Monkey account access.
18/06/18 by Chris Evans
Very fast service, thank you
18/06/18 by Customer
Quick, efficient and easy service.
18/06/18 by Sheila P
Would have been happy with the service if it had been delivered in 24 hours of it being collected instead of 48 hrs.
18/06/18 by Heather Carter
brill service
18/06/18 by carolyn henderson
Great service and competitively priced.
18/06/18 by Kim
Excellent service
18/06/18 by Mr Ringrose
Value for money parcel service would recommend to all.
motorbike-luggage.one
18/06/18 by ron anderson
Took three tries before the parcel was collected. The tracking at first said that it would be collected on Monday morning. Later on I got another email that told me it would be collected in Tuesday. Wasnt collected then either so I had to reschedule it. Driver was nice and customer support was fast and able. Ergo 3 stars. Would be great if you would have a number to call and that I wouldnt have to make an account to talk with your chat.
18/06/18 by Susanna Hyrkäs
No issues and first class service transporting two bikes and a wheel to the mainland from Northern Ireland... only reason I marked it down a star is there is a lack of phone support which in my mind would rate the a 5 star plus company if it provided phone support!
18/06/18 by David Cochrane
Excellent service, parcel sent to Italy via Parcelforce was delivered in 4 days
17/06/18 by Philomena
Easy site to use. Found a fair price for a courier.
17/06/18 by M61Vulcan
Easy,fast and careful of things
17/06/18 by Customer
Ive always had very good service
17/06/18 by Ian Atkins
Excellent from start to delivery!
17/06/18 by Lulu C
Use Parcel Monkey regularly to send to France. They are brilliant.
17/06/18 by France
Great service, easy to drop off locally.
17/06/18 by Doug Morgan
Really easy to use and good value, excellent.
17/06/18 by Mrs k murley
Can’t fault the service from ParcelMonkey!!!.. I use it regularly to send parcels to France and they never let me down!! Parcel is collected in time slot... tracked all the way... and always arrives within 48 hours. I .e 2 days.. recipient is informed of delivery one hour slot also! Excellent !!
16/06/18 by J Connell
Collected and delivered in good time.
16/06/18 by David
Used various comparison sites for both UK and international and Parcel Monkey came out tops in price and ease of use each time.
16/06/18 by Jurie
Great service
16/06/18 by Kristiana
Collected at the time specified, with an hour slot, which was useful
Delivered before expected
16/06/18 by Andy Mo
Excellent, quick service and affordable prices. Highly recommended.
16/06/18 by Customer
Did everything it said on the tin
No complaints, though the guy sent to pick up did not read the note taped to the front door addressed to his delivery firm, lucky I was still in ; - )))
16/06/18 by Customer
Much cheaper than royal mail. My items got delivered to europe from london in 5 workings days. Many thanks. Now i know how to send any future parcels
16/06/18 by Customer
The parcel got to its destination but twice you have taken additional charges after delivery. I weighed and added extra weight when I submitted the parcel details but on both occasions you emailed me to tell me that you had taken an additional charge from my account!
16/06/18 by Customer
bloody easy to use thanks
15/06/18 by Customer
Courier collected the parcel on the day stated and was delivered next day. All at a competitive price. Would definitely use again and reccomend. Thanks parcel monkey ????
15/06/18 by Customer
Prompt collection, easy tracking, good service
15/06/18 by Sarah Druce
top service very good
15/06/18 by Customer
Excellent service. Delivered to Post Office for my convenience and at my home in 3 days.
15/06/18 by Glenys
Easy to use, great price, clear instructions. Parcel arrived very quickly. Exceeded expectations.
15/06/18 by Mr Peter Cotter
very pleased with service the items were delivered on time
would use again and recommend them.
15/06/18 by leslie
Quick & easy, would recommend
15/06/18 by Syd Mann
used them for a few months 100 or so parcels majority no issues had about 5 of them late deliveries. contact customer services only to be fobbed off stating they are a price comparison website not a courier service.im general happy with the service but not with customer services
15/06/18 by Customer
Have only arranged a handful of deliveries via Parcel Monkey so far, but all seems efficient. Easy to arrange and tracking is good.
The only difficulty is in trying to book a timed delivery a couple or more days ahead - but maybe it was me and I wasnt reading the instructions properly.
15/06/18 by Tina Smith
Ive used Parcel Monkey more than once and the service is always really good. The pacer arrived on time
15/06/18 by Customer
Brilliant service, collected and delivered within stated timescale
15/06/18 by Sheelagh Rhodes
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