We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,555 reviews.
Excellent service
14/12/17 by Customer
Quite disappointing really! My parcel was supposed to arrive on the 14th December and it has not! The service in the U.K. was fabulous, however when my parcel cleared Australian customs, then it arrived at the local depot and it has been stationary for four days now!
14/12/17 by JenS
Really cost effect way to book international delivery
14/12/17 by Mr. Robert Bishop
First time I’ve ever sent a parcel to NZ, couldn’t believe it when my son told me it had arrived on Monday when I only posted it the previous Thursday, well impressed
14/12/17 by Joanne
Easy to use, no complaints.
14/12/17 by Pushinf0
Amazing service - definitely using them again the next time i need to send something to South Africa from the UK.
14/12/17 by Dom Roadknight
Completely inept Customer Service. £695 package sent from UK on the 5th December to New York via DPD. Tracking on the 12th said delivery would be that day. Then NOTHING. The tracking reverted back to Your parcel has left the UK and is on its way to the USA. Its now the 14th December. Ive had 2 days of raising tickets and emailing Parcelmonkey customer service. I also raised a ticket to FAO Manager as they advise on here STILL NOTHING. No emails, No response to the support tickets, NOTHING. I was told that they have requested information from their American Couriers (DPD). That was 2 days ago and no feedback from anyone whatsoever as to what is happening. The customer is still waiting with no information as to where the package is and so am I. No one at Parcelmonkey is willing to take responsibility or even investigate the matter. DREADFUL EXPERIENCE......DO NOT USE
14/12/17 by Andrew James Jackson
Very straightforward, good price, very help staff at the drop off shop. Arrived in good time. I was kept informed all along. Definitely use again, definitely recommend.
14/12/17 by Marjoranium
Very efficient and quick delivery.
Excellent service.
A very satisfied customer.
14/12/17 by Joaquim Monteiro
Very pleased every time i use this service...10 out of 10 without doubt...thanks
14/12/17 by Johnny D
email/and password not working so could not track parcel .
14/12/17 by Customer
Fantastic service. Easy to use and hassle free from start to finish.
14/12/17 by Lynn - Glasgow
Its getting even worse! Promised my money would be in my account within 24hrs.... it has now been 55 hours and once again I am being ignored! This company is awful and should not be allowed to trade! Ill be back in touch with trading standards tomorrow!
14/12/17 by Natasha Cardone
The process is easy and straightforward and my parcels were delivered fast and safely.
14/12/17 by Catalina
Great service, as described and at a good price,
What more can you want
14/12/17 by Mr 4 New Tyres
I sheadule two times to my parcel be collected! 2 times! and in the 2 times I schedule it noody came to collect it! I was all day at home, I needed to take days off to stay att home waiting for someone arrive to another courier and nobody came. I still have the parcel to be collected........And guess what! Cant take more days off to wait for someone that will never another courier! Im really disappointed!
14/12/17 by Rute Barbosa
Excellent service, great price.
I would definitely recommend the online parcel monkey to other people looking for a great service.
Regards
N Church - Office Manager
14/12/17 by Customer
Very good service, parcel was picked up morning after gping on line, it arrived in Italy 6 days later, but have to consider there was Saturday and Sunday when J dont think the parcels travel. The cost of posting was very reasonable, I have used this service a few times now and have always been sarisfied.
14/12/17 by Mrs Jacqueline Buffham
All done well and good.
14/12/17 by Rok Podgrajsek
Awful, despite correctly filling out the contents of the parcel on their website they offered me a service which would not accept the contents (buried deep in DPDs terms and conditions). When the item was returned I was presented with either picking it up from their office or paying £5 delivery to get it back. When I raised their failings with customer service via the website I was repeated told to pick from the options above. No acknowledgement of their awful service or that they had failed in anyway.
14/12/17 by John
DO NOT USE THIS COMPANY THEY ARE A BUNCH OF BRAIN DEAD MONKEYS. IAN THE CUSTOMER SERVICE AGENT IS AWFUL DREADFUL CUSTOMER SERVICE. PARCEL LOST DELIVERY WAS FOR CANADA AND IT ENDED UP IN SPAIN. THEY SAY THEY WILL RESEARCH AND LET THEIR CLAIMS DEPARTMENT KNOW. BUT WONT GIVE ME A CLAIMS FORM. KEEPS ME WAITING FOR 7 MINUTES AND THEN CUTS ME OFF. PARCEL MONKEY ARE EXACTLY THAT MONKEYS, ALTHOUGH I BELEIVE A MONKEY COULD SO BETTER. THEY SHOULD BE INVESTIGATED AND NOT ALLOWED TO TRADE.
14/12/17 by Margaret Van Der Mark
Quick efficient service - easy to follow instructions on website. Plenty of choice and big savings.
14/12/17 by Paul Ridout
I used Parcel Monkey to arrange a motorbike courier for a same day parcel collection and delivery from London to Kent. I was extremely impressed and will definitely be using them again and recommending to others. The quote provided was the most competetive, the booking process was quick and easy, and I was updated by e-mail at each stage of the process. I was able to track the couriers progress and location, and the courier was friendly and polite on arrival. Fantastic service.
14/12/17 by School in Kent
Website easy to use. Tracking system excellent. Always use to send parcels. Would highly recommend!
14/12/17 by Lisa
Easy to use website, a few problems filling in the necessary details, but minor, and easily resolved. Overall very satisfied with the service.
14/12/17 by Croft Interiors
I heard about whilst queuing in my local post office!
You were much cheaper.
I cant tell how quickly it was delivered because the receiver was away working when it was delivered, but I know it got there
14/12/17 by Amanda Graham
mike several days have gone by I have sent details of what batteries are included 1 box was sent to malta today it contained 4 toys with diff batteries so what is the problem I do not believe you customer service it is not bad it is atrocious reading the reviews I am not the only one I wish I had read them first then would not have used you Kathleen ure parcel no EK329470349GB EK 329470335GB
14/12/17 by Kathleen Ure
Simple to use & no issues this or previous times used.
14/12/17 by Boleyn Recovery & Fleet Services
Easy to use and quick.
14/12/17 by Customer
Good performance on this occasion
14/12/17 by Customer
Completely useless customer service. I sent a parcel abroad. I could track my parcel until it was still in UK. Since it was exported I have no info. I have contacted them and they several times and they cant provide any information. They said "Rest Assured". Sorry I cant. I need to know where my parcel is. It was the first time I used them. BIG HUGE MISTAKE. NEVER AGAIN....
14/12/17 by Anna
Great and quick service, from our door in Ireland to theirs in New York!! Tracking services all the way we knew exactly where it was 1st class service will use again!!
14/12/17 by SarahJane
Sent large package. Collected Tuesday UK arrived following Tuesday Lanzarote. In one piece with no damage. Tracking was not very helpful but otherwise no complaints.
14/12/17 by Gary Braid
great service
14/12/17 by Giuseppe Capanna
Very happy, provided what I needed.
14/12/17 by Customer
Still waiting for parcel to be delivered!
14/12/17 by Customer
Delivery was picked up on the date and time that was promised.
14/12/17 by Sophie
As a first time user I found this a brilliant resource. Simple to use and with great savings. The whole process was smooth and by the numbers. Would recommend to anyone.
14/12/17 by Tony
Excellent on time service and cost effective.
14/12/17 by Harry Theoharous
Terrible. The first time ive used this service and Parcelforce did not deliver the item on the specified day. They attempted delivery the following day, but there was no one in, and so the recipient then had to collect the parcel from the depot 2 days later. Also, the item was badly damaged in transit even though it was packaged correctly and had fragile stickers all over it. I will not be using Parcelforce or parcelmonkey again.
14/12/17 by Customer
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