We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
great price and so easy to use would use againe
14/08/17 by Mrs sharon hawkins
Efficient and speedy - have used before and will definitely use again.
14/08/17 by CF
My parcel still has not been picked up in Sydney. It has been fraught with friction and drama despite following PMs complicated instructions to the letter. I would not use this company again. I have sent parcels, house contents etc. back and fro from Scotland to Sydney and back again and nothing was this messy.
14/08/17 by Ciana from Glasgow
Absolutely appalling service. Nothing is collected or delivered on time. Every excuse under the sun : Couldnt find your address (they delivered a few weeks earlier to same address and that didnt arrive on time either !), left card in the door (No they did NOT!)... Still waiting for goods to be delivered.....
14/08/17 by Customer
Great pick up service and delivered on time
14/08/17 by Tracy
A great service, very pleased, would use next time
14/08/17 by Customer
EASY TO USE COMPARISON SITE
14/08/17 by Kevin Brady
Very easy to use.The cost you see if the cost - no hidden extras. Would use again.
14/08/17 by Customer
Simple process, easy to navigate, competitive price. Always been happy with the service.
13/08/17 by Tim W.
Top notch just simply good
13/08/17 by Jacqui A.
My carrier was Parcel Force, who delivered as contracted. Thank you.
A collection time bracket would be useful and I be happy to pay a premium.
13/08/17 by David Hudson ("angry of gosforth")
I like this service collection from your home
Only negative had to wait in most of the day for the collection because it was stated collect from 0800hrs to 1800hrs and did not come till 1700hrs
Would of got five star otherwise
13/08/17 by Jayne
Promt pick up and delivery. I will be using parcel monkey again.
13/08/17 by Customer
First time I have used Parcel Monkey. Prices were excellent - especially for extra insurance. Everything went smoothly - no problems whatsoever.
13/08/17 by Customer
I shipped three 20kg boxes from the UK to the US. Pick up was fine and they arrived quickly, within three days. One box was a quite crushed, so I would be hesitant to send fragile items. Wrap and box them very well! Great service for the price.
13/08/17 by Hrt
Easy to use and easy to track. Customer service was brill when I couldnt find the customs declaration to print out. Thumbs up
12/08/17 by Sara
Very good company
12/08/17 by Lesley
Another parcel delivered safely and in timescale overseas. Will use again.
12/08/17 by mummy
Great experience
12/08/17 by Customer
That was very good and reliable. Thanks to parcel monkey teams.
12/08/17 by Customer
Easy to use, got my bike trailer in good time, used parcel force
12/08/17 by Delbert
Great service - I recommend you give Parcel Monkey a go!
12/08/17 by Paul
Good range of options and fair price. Parcel arrived on time.
12/08/17 by Paul C
Excellent!
Excellent!
12/08/17 by CustomerLea Kondike
Good customer experience
12/08/17 by Happy Customer
excellent,the order come earlier than i am expected
12/08/17 by Customer
Excellent service. Parcel arrived promptly at destination and good value for money.
11/08/17 by Bremner
This is the frist time that I had used Parcel Monkey and found my experience very good with a couple major exceptions. I delivered my parcel to the local DPD pick up shop on Thursday 3 August in the late morning. I asked when it would be collected and was told that they had no idea but that the parcels that they had received during the first three days of the week had only been picked up he previous day, Wednesday. My parcel being sent to Sweden was not collected until the following day, Friday 4 August. So it would appear that DPD made no collection on the Thursday - collecting only on two days - Wednesday and Friday - that week. When I tried to monitor the tracking of the parcel I was able to do so whilst it was in the UK but once it had left there was no information available. The recipient told me that he had received the parcel yesterday, 10 August. Delivery time - good. Pick up unreliable. Tracking after leaving the UK - could do much better if they tried!
11/08/17 by Peter Cook
The package arrived in a few days as expected, but very ruined and with some open corners. Luckily inside there were only clothes and some books, so nothing was broken.
11/08/17 by Customer
Negative surprise some added costs
11/08/17 by Customer
Brilliant very efficient
11/08/17 by Gary crossland
Excellent service yet again
11/08/17 by Sorcha
I ordered this service for collection on the 2nd and was due for delivery on Monday the 7th August. this did not arrive the service provided at parcel monkey was below what would be expected in such a situation. they advised me they will contact the courier and keep me updated, all they kept on telling me is that they havent heard back. today is Friday I decided to take this into my own hand I contacted the courier who confirmed with me that they did not receive a single message from PM regarding this parcel.... personally I do not understand how they could lie to me this way for so many days. the parcel was missing and the search only started many days later due to PM laid back service if to for me nothing would be happening.. what do we pay them for, if not for them to take care of our parcels. at the moment I still dont have my package and this is causing great aggravations there is no one to talk to. Who has ever heard of a company without a contact number??? I finally got the manager onto to live chat who made me trust that he will get onto the case. Now have to wait till Monday to hear from him... how crazy because Monday there will be no one anymore to accept the package at the destination, they only got themselves into greater problems... I DO NOT RECOMMEND THIS SERVICE!!! use at your own risk. if anything happens there is no one to talk to.
11/08/17 by Rachel
This is the worst service I have ever experienced via a courier company. When you write to complain on their Facebook site all they say, to anyone asking for help is "Hello, xxxxxx, I am sorry to hear the courier you selected has not collected your parcel as of yet. Please kindly provide your PM number and we will look further into this for you." This service is ridiculous.They never go any further than this with helping you. You never hear back from them. I have started the process of getting my money refunded via my bank but I would suggest that you NEVER use this service but instead write a lot of letters to the owner MR NAVIN RAMIAH of 21 Tollgate Chandlers Ford, Eastleigh, Hampshire, SO53 3TG and tell him why you are so upset with his extremely unprofessional service.
11/08/17 by Lisa Pearce
quick and easy
11/08/17 by Stephen Hollis
Excellent service. Good value and speedy delivery. 10/10.
11/08/17 by Customer
Very quick and uncomplicated process
11/08/17 by Customer
Very easy to do and collection was same day. Great service.
11/08/17 by AJG
I have sent 3 parcels through Parcel Force on the 3rd of August to Portugal. The 1st one arrived on the 7th, which is on schedule, but no sign of the other 2. The second one arrived with damage on the 9th! And the 3rd is still missing... I contacted the agent about thr 3rd one but they cannot tell me where it is! I have sent several times with DPD and had no issue at all, but its my 1st and last with this awful company
11/08/17 by Customer
Our Response: Dear Customer,
Sorry to hear you have had an issue with the carrier chosen via our quote engine.
Please open a support ticket so we can investigate this with the carrier to see what has happened to the remaining parcels.
Apologies for any inconvenience caused.
Kind regards,
Mike
The parcel has been a week and still has not arrived. It is also damaged and Ive had next to no communication from anybody about it. If I need compensation (if it ever arrives), then Im sure this will be even more trouble. Id rather cut off my own legs than use Parcel Monkey again. I strongly advise you to use another service.
11/08/17 by Mr Mathew Taylor
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