We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,378 reviews.
Brilliant service, use it every year to send my Christmas parcels, they always arrive on time.
13/12/21 by SD
Very easy to use site, straightforward to get correct paperwork and pick up was really smooth ! Reliable site
13/12/21 by Sheila
Parcel Monkey are consistently lower in cost than if you go directly to the online shipper/delivery service. This particular time the cost quoted at the Post Office for a Parcel Force delivery was £25 but when booked through Parcel Monkey the exact same shipment was only £10. The options are what are key here, as when the Post Office quoted the cost it wasnt able to offer the various options for insurance or weight/size differences unlike the customisation that can be done with the shipment through Parcel Monkey.
13/12/21 by BC
Simple process - no problems
13/12/21 by John Tuach
My parcel still hasn’t reached it’s recipient ☹️
13/12/21 by Customer Mike C
Excellent service
13/12/21 by karin hay
Excellent service
13/12/21 by karin hay
2 issues: Blatantly False Audits & Poor Customer Care. I genuinely appreciate the service ParcelHero provides and the ease of use however, beware of "audits" that occur on which you have 5 days to prove your package dimensions/weight. A huge proportion of what I send via ParcelHero end up with an incorrect "audit". The "audit" can add a surcharge sometimes double the amount you paid for the shipment and im sure even higher depending on how askew their auditing equipment is. To note, the audit is carried out by the courier and has only ever happened with UPS but my gripe is that ParcelHero have been happy to send me audit after audit regardless of how incorrect they seemingly are considering I prove UPS wrong every time. Leading into a serious customer care issue. It seems ParcelHero is 100% happy with UPS lying and stealing from ParcelHero customers. The previous time this happened, i sent an item for £29. About a week later i get an "Audit" notice stating the item was FAR larger than it was and i was then charged £57 extra. I later provided evidence and had this audit dropped but here lies even more issues... Throughout this latest "audit" i became quite enraged by the absurdity of it all. I am lucky enough to have a stock of items so when this happens im able to prove that the item sent was of the size i stated it was when sending. After having been through this about 5 times this year alone i have asked for complaints procedures/policies, I have asked for escalation of the ticket, I have asked for GDPR policies... All ignored. I know what to do next. So just to reiterate, Parcel Hero provide a decent service overall. Its a shame the customer care just doesnt match up to the quality of the service itself and they are apparently compliant in UPS stealing form its customers.
13/12/21 by Customer
The Service I get from Parcel Monkey is always on point. Great !!!
Thanks guys for all your help, making everything simple and straight forward
13/12/21 by Sharon
Very poor delivery system - we booked a next-day delivery and its never been delivered or communicated to us that it wont be delivered. Very, very disappointed. Wed lost business because of that. Never again.
13/12/21 by Customer
Great service and so easy
13/12/21 by Customer
Excellent service
13/12/21 by Bateman Harris Partnership
Helped find best price for my parcel.
13/12/21 by Connie
I sent a parcel from the UK to my friend in the USA with Parcel Monkey. The customs form/item inventory bit was a little intimidating, but the site and service was easy to use and reasonably priced.
13/12/21 by Eddie
After a disastrous experience with Hermes not arriving to collect the parcel the withholding my money, I tried parcel monkey. Parcel Force express came up as best value although I had to find a way to drop off the parcel at a shop 6 miles away as there were no collection options. Price was good & parcel arrived safely & quickly.
13/12/21 by LD
First time I booked through Parcel Monkey I used Parcel Force and I had problems with my parcels not getting collected or delivered on the specified day.
Since then I have always used DPD next day service and it is brilliant. They do exactly what they say they will do, I get a two hour timeslot for collection and I get notified when my parcels will be delivered to my clients.
Would definitely recommend using DPD and Parcel Monkey just makes it so easy to send parcels
13/12/21 by Mrs Michelle McArthur
Brilliant service! Collection time-slot advised and collected on time. Delivered, as promised to customer. Easy system to use. 5* service at a very competitive price. Well done Parcel Monkey!
13/12/21 by jacquie
Really good, parcel collected when due and delivered on time and the price for the first class service was a really good as well/
13/12/21 by Mrs Faye Anderson
Always great
13/12/21 by Sian Dodds
Excellent service through Parcel Monkey. Easy to print label and drop off the package. Delivery to the USA took just a couple of days. My only concern was that the only "provider" given by Parcel Monkey was DPD, so hopefully there is there was no favouritism.
13/12/21 by Mark
Good for finding the cheapest courier for a parcel. Very helpful when selling on eBay.
13/12/21 by Mark W
I have to say that I thought Parcel Monkey had turned a corner and were providing a good and clear service. Alas...my current experience cannot substantiate that. I understand that the new customs policies that are now in place can be challenging...however...that doesnt excuse indifference. I have been trying to track a parcel since the 4th December...I ask for assistance only to be told that they cannot assist. I have been told I have to find out waht has happened despite their page telling us all NOT to get in touch with the courier provided. When I asked how i did tha above all correspondence suddenly stopped. I am very very disappointed.
13/12/21 by Ivor Sexton
Easy to order and parcel delivery went smoothly through dhl.
13/12/21 by Hilary Evans
I have been monitoring my parcel sent to Hong Kong on 5th December. it has been in transit (aeroplane ) since 7th. Today the 13th and still in flight. My granddaughter will be so disappointed if she does not receive her heist mad parcel.
13/12/21 by Customer
Brilliant!!!
13/12/21 by Customer
great product and competitive rates
13/12/21 by Customer
Terrible customer service. Parcel lost and no advice on how to claim on the insurance policy
12/12/21 by Adrian Fortescue
Great service at great prices.
12/12/21 by Customer
Excellent service
12/12/21 by Raja
Getting my parcel to the courier was the easy part after 6 days its still stuck in transit and hasnt even reached the country supposed to be going
12/12/21 by Alison T
Excellent once again. Wouldn’t use anyone else
12/12/21 by Customer
Always provide excellent value ad service.
12/12/21 by Rachel Harris.
First time I tried parcel monkey UK and got good feedback from the reciprocate fast prompt collection and spot on delivery service.
12/12/21 by Alan Simpson
Did what you said you would do! Can’t ask for anything else.
12/12/21 by Customer
Excellent service
Easy to follow instructions on the web site
12/12/21 by Customer
Great service
12/12/21 by Ann Jones
Excellent service as always.
12/12/21 by YD
Great method of getting various quotes and sending packages.
12/12/21 by Ferg
Lovely lady picked up my parcel this end and was delivered safely with no problems about 5 days later will definitely use you again
12/12/21 by Alison Taylor
Easy ordering process, speedy shipment. Would use again!
12/12/21 by Simon D.
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