We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,629 reviews.
Used PM loads and they’ve never let me down. My go to shipping service !
19/12/21 by Lucy Richardson
It was very easy to book a parcel pickup online. It is to go by the only carrier offered in Jersey - ParcelForce. Booking directly with them would have cost me over twice the price I paid on Parcel Monkey
19/12/21 by Tom
Saying address wasn’t correct, waited over a week and then returned parcel to sender. Address was correct!
19/12/21 by Jo
The price was good and the parcel was delivered fine by Courier. The problem came later when I was charged for an over size and over weight parcel. I supplied photographs of the package with a tape measure next to it to show that a mistake had been made. Despite numerous attempts I never made any progress with Parcel Monkey complaints department. They just asked me to be patient but this has gone on since August! I asked to escalate it but no options were given - Hopeless customer service. The over size penalty payment has been taken from my card and it seems I have no way to get it back. Royal Mail this Christmas I think.
19/12/21 by Roland Jacob-Lloyd
Excellent service
19/12/21 by customer
Parcel 24. Should have been delivered next day. Took 2 days. No explanation. I understand time of year. But service should not be offered if it cannot be Guaranteed
19/12/21 by Louise
fantastic service
19/12/21 by Mr ANTHONY FRAIS
Prompt delivery
19/12/21 by CustomerKen Oliver
easy site to iput info. quick pickup and speady delivery
19/12/21 by Carolyn Rees
Had a message from the person who I sent the item to saying it got there in perfect condition and it was up and running. Another plus for Parcel Monkey and DHL who I always send bigger items with nowadays.
19/12/21 by RE
Im a regular user of Parcel Monkey and have been using their service for a number of years. All parcels have been completely trackable and Ive had no losses or damages. Ive sent parcels within the UK as well as overseas and would have no hesitation in recommending them.
19/12/21 by Sarah
Excellence service so easy to use and great options????????
19/12/21 by Geoff Bellamy
charged m a fee of £28 for postage form UK to Canada. Parcel was delivered parcel monkey invoice me for additional fee of £28.49. They are a scam
19/12/21 by Customer
Great service as usual.
19/12/21 by suzy
Very easy to book and drop off the parcel. Delivered as expected:)
19/12/21 by Joanna Piekarz
Great service
19/12/21 by Babs McGrath Clark
Easy to use and gives good options for sending parcels abroad.
19/12/21 by Fiona
Great service, easy to use site , very well explained to ensure you complete all documentation, easy to see progress of delivery and detailed, Parcel from UK to USA in 5 days
19/12/21 by Fay Cloke
Parcel has been delivered to the wrong address, no text, no email, no contact details, no delivery address.
19/12/21 by Christopher Doherty
I was quoted to post a letter to Dubai from the post office at a whooping £75. I saw someone had mentioned parcel monkey and I couldn’t believe all the price it was to send a parcel. Absolutely brilliant. He just received it this morning. Highly recommend
19/12/21 by Customer
Straight forward good value
19/12/21 by BL
International delivery was speedy and tracking worked well. Unfortunately received had to pay extra fees to collect parcel which was not expected or explained.
19/12/21 by Carol Hayes
Followed the instructions in a recent PM email about posting parcels to Europe and chose DPD. Ridiculously complicated to chose the correct customs codes and after all that STILL got charged another 11 Euros customs charge as it entered Eire. I realize the customs system is nothing to do with PM but still a disappointing experience.
19/12/21 by Kate
I live in Scotland,I dropped the parcel off at the local post office it was delivered next day to my sister who lives in England .i will definitely be using parcel monkey again
19/12/21 by Mary
20kg parcel from S. Wales to S.France in 5 days! Only £10 door to door! Fully tracked.
19/12/21 by David
Pick up late delivery late but understand it’s a very busy time of year
19/12/21 by Alexandra and Bernard Manson
Was ok - ish , the reason ive given 4 stars and not 5 is - when prompted at checkout to pay extra monies for 24 hour delivery I went ahead and paid, but 24 hours turned into 53 hours !
18/12/21 by m p
Absolutely terrible. The company who that was booked to return my parcels threw all of them and smashed each of them so when they arrived back at the company. They refused them so now I have to launch an insurance claim. STAY AWAY. Will leave you angry and frustrated.
18/12/21 by A West
Very easy to use and was picked up and delivered on time with no fuss I highly recommend parcel monkey
18/12/21 by Jonathan Haykin
I’ve used this service 3 times now for parcels to the USA, I normally use the standard service and that has always been pretty good and almost half the price of going to the post office. This time I went for a priority collection service, I booked the night before, 9am the next day my parcel was collected, 3 days later my friend in the USA had the parcel! Amazing service and always so much cheaper than the post office.
18/12/21 by Angela H
Using Parcel Monkey my large parcel was collected next morning and arrived in good time.
Great service
18/12/21 by Brian Gooding
I found parcel monkey very reasonably priced compared to other parcel companies. Easy to use website and very informative tracking. Took longer than the 3 working days stated to be delivered, but then busy time of year and covid etc. Always use parcel monkey and will continue to do so.
18/12/21 by Bernice
You didn’t tell me that they have limited numbers of toothpaste they will allow into Sicily. My sons Christmas box is now being sent back. I expect a full refund and a Christmas box returned to me
18/12/21 by Customer
Really simple and efficient to use. Gave a multitude of options and prices enabling me to choose the best option
18/12/21 by Christopher
Paid for 24 hr service, arrived in 48. Pretty rubbish really.
18/12/21 by bb
Everything was really good. Had problems in previous years with various couriersm but parcel monkey worked extremely well
18/12/21 by Liz Newman
Parcel has not moved for 6 days. According to the tracker, my parcel has been stuck, unmoved for 6 days in the local depot, and there is no indication of how long it will be before it leaves UK, never mind reached is destination in Spain.
18/12/21 by Mr Richard Howell
Having tried different shipments services, most of them being a nightmare. Monkey Parcel was a huge difference. They made it so easy. Great service! Easy to book, good instructions.
18/12/21 by Oscar Arnaiz
This pickup and delivery was as perfect as can possibly be. I picked my chosen Courier and date with Parcel Force 48. I was given a 12 hour slot for pick up, they came took what to me was a very heavy parcel without any problems. The pick up driver was friendly, polite and professional. My parcel reached its destination exactly forty eight hours after pick up. Excellent.
18/12/21 by Mrs C Gray
Straightforward to use, delivered abroad within the week.
18/12/21 by Eleanor Lines
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