We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,378 reviews.
Excellent ordering process,quick and easy! Parcel arrived in the US as promised. It was slow that end to be processed and delivered but cant fault the service this end from parcel monkey.
14/12/21 by CustomerD Keyse
Fast efficient service. Easy to book collection, picked up the day after and delivered within 24hrs.
14/12/21 by Steven
So easy to use. Excellent choice of carriers to choose from. Easy to pay, print label, and away it goes. Arrived 24 hours later.
14/12/21 by Tracey Cooper
Very easy to do and got a great price
14/12/21 by Customer
alwasy great service
14/12/21 by angus classic bikes
This is the third time Ive used them. I cant fault the service I have received-at a reasonably cheap price compared to other services.
14/12/21 by Ann Dobson
Easy to use,and reliable, a tad more expensive but got the job done.
14/12/21 by michael portbury
Parcel delivered to wrong depot in USA. 4 days later still awaiting update and delivery to correct depot and delivery to recipient. I realise this will be the couriers fault, just stating facts.
14/12/21 by DSH
Great company!
14/12/21 by Customer
Tha l you for the fast and efficient service provided with my 1st box. I do look forward to same service with 2nd box which is due for collection today.
14/12/21 by Customer
Easy to use, cheapest quote by far - parcel collected & delivered in 24 hours.
Perfect transaction
14/12/21 by Customer
Fast efficient service and helpful if needed
14/12/21 by Matthew Bacon
excellent service
14/12/21 by Rehan Rana
The parcel was returned to me due to having aerosols apparently. No proof for that and they are unable to tell me the exact item. Refused refund when parcelforce said I’m entitled to it. Very poor customer service. Try other companies
14/12/21 by Ab
Easy to use website and links to shipping labels received very quickly after booking
14/12/21 by Penny
Easy to use customer friendly
14/12/21 by Syd Mann
everything went smooth and on time good price will use again
thank you
14/12/21 by Customer
Smooth service
13/12/21 by aapop
Items posted on the 6/12/21 when I last checked 7 days later items still here in Britain
13/12/21 by Eugène Customer
Quick simple to use and reasonably priced
13/12/21 by Sonya Shaw
This was a brilliant service and really reasonably priced. I used parcel force and my only criticism is that I never had a printer for the label and it would be great for customers if the post office could print the label.
13/12/21 by Bolti
Booked Parcelforce to collect but the never came, had to re-book the parcel collection again. Not a vey efficient service, I was very disappointed
13/12/21 by Anne Scotting
Excellent Service I have used parcel monkey on several occasions, uplift and delivery are speedy and very efficient.
13/12/21 by Mrs T Doherty
Always use parcel monkey excellent value for money & great service
13/12/21 by Mr david neate
Excellent service
13/12/21 by Hayleigh
Shocking service, they smashed 3 of my 4 packages and lost the other one, two months later they say the list one wasn’t delivered as if was too badly damaged in transit. Not sure who they use as couriers but I won’t be using then again They also note my insurance is invalid as it’s recorded in the small print In all I’ve lost over £600.00 and paid Parcel Monkeys £90.00 on top Customer service is awful you don’t speak to a person and you have to use their own portal They are not governed and they don’t answer to anyone it seems, I mention this as I have asked them numerous times on the portal but they ignore this request Use at your risk
13/12/21 by Robert Reid
Good company, good prices, easy to access information
13/12/21 by Kathryn
I have not received my package yet. This maybe a comms problem as I have not been able to contact Parcel Monkey and have had no contact from them, I hope they are going to make contact soon
13/12/21 by Peter Gay
A rather large light parcel, lucky me getting it sent by ParcelMonkey, with ParcelForce, to my Ebay customer at a good price. I entered the tracking number onto Ebay, but this is all it shows: 6 Dec 2021 11:15am Tracking number provided Its is now 13th December, and thats still all it shows. And now Parcelmonkey want me to rate the service. I dont know whether the parcel is still quietly on its way, or if its been delivered, or if is lost. How am I supposed to rate the unknown?
13/12/21 by Pauline
I posted some valuable books and opted for the insurance. Parcel went Parcelforce 24 trackable and was heaps cheaper than booking through them direct!! Arrived at the destination to a happy customer.
13/12/21 by Odette
Excellent service and communication still waiting to see if my package gets delivered but so far so good
13/12/21 by Khan Kamran
Bit shocked to be charged 110€ for VAT and Import Duty on Christmas presents when presents arrive here from Germany with no charge? As to delivery performance by DPD it was great ⭐️⭐️⭐️
13/12/21 by customer
Once again, Parcel Monkey failed to deliver. No explanation, no compensation. What is the point of offering a 24hour delivery service if you can’t guarantee it? If you can’t guarantee it, don’t offer it. It is so frustrating dealing with this firm. You cannot speak to anyone to get any information. I have to apologise to my customers to many times.
13/12/21 by Stephen Kingsford
I ordered next day delivery. Collection on Thursday 2nd December delivery on Friday 3rd December. The package was not delivered until the Tuesday 7th in my opinion that is dreadful service and not one message to say way it was late. I understand it was Courier but you are responsible for the companies that you use.
13/12/21 by Michele
First time Ive used this service and I cant believe I have never used them before!
This has made things so much easier for me to do, plus their website is very well designed for ease and fluidity without complication #winwin
10/10 would recommend and def using again.
13/12/21 by NCWF
Great service, hasnt let me down yet
13/12/21 by James Odemuyiwa
A quick good service.
13/12/21 by MR S MAGARA
Everything went to plan, can’t fault the service I got.
13/12/21 by Ian
fine as usual
13/12/21 by Tony Edwards
Good way to compare delivery cost in one place then click to preferred provider.
13/12/21 by Simon Watkinson
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