We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,629 reviews.
Excellent efficient service, thankyou
22/12/21 by Chris Lapthorne
Great service as always,
22/12/21 by Customer
I selected next day (Courier) am delivery. Tracked and delivery was over an hour behind the requested delivery time. Then the delivery was cancelled. Only for an attempt to happen much later than requested to then be told delivery would happen next working day. It required multiple phone calls from myself and several failed promises before I managed to get a delivery attempt the next day. Overall a very poor and stressful experience for both sender and recipient.
22/12/21 by Customer
It said 48 hour delivery…,, no such thing!!
22/12/21 by Claire Madden
Simple, cost efficient and easy to use
22/12/21 by customer
Great service! Using parcel monkey I was able to send my presents across the UK the next day!
22/12/21 by Jennifer McGuire
Still to be delivered to family in Berlin after paying over £70 customs tax German side. Left Scotland on the 12th December, completed all relevant documentation and followed all procedures to the letter. Utterly hopeless. Will never use this company again.
22/12/21 by Beverley Friend
Brilliant service as always
22/12/21 by Kim
Easy to use, good price. Delivered on time.
22/12/21 by Erica Viner
Although my parcel was delivered safely from the UK to Taiwan tracking stopped in Reading which was disappointing.
22/12/21 by Kate
Fantastic service. Easy to book. Prompt collection.
22/12/21 by Christina
Wonderful parcel service. I have used this company many times and can’t fault them. Keep up the good work parcel monkey .
22/12/21 by Val
Better prices than the sites they get their prices from! Not sure how big I like it!
22/12/21 by Customer
This service was excellent from start to finish.
22/12/21 by Mrs Maureen Clifton
No problem on time on both pickup and delivery ????
22/12/21 by Customer Bari Marsh
Hands down the worst courier service I ever got to use. Booked a delivery to Poland (standard 3-5 days) to send my family their Christmas presents - planned way ahead but it wasnt good enough because Parcel Monkey has had the parcel for weeks and it has not moved. They keep quoting depot has delays shipping to Poland but this was NOT mentioned on their website. Really disappointed in the company and wont be using again - recommend DPD, UPS or Parcel force direct as Parcel monkey service is shambles.
22/12/21 by Dagmara
A quick and easy to use site.
22/12/21 by Customer
Excellent - like clockwork. Thanks
22/12/21 by Howarth
Such a poor customer service, especially their claims team in UK. Zak, from their claims department dont even answer the questions, and doesnt even understand the full tracking event, hence not able to handle the querries. Asked to speak to his boss and a complete ignorance from him.
22/12/21 by Tanuj Grover
Had to send an urgent parcel from the UK to Republic of Ireland for my nieces birthday. DPD were the courier that Parcel Monkey suggested. Delivery was prompt and within the two day period.
Be careful as DPD automatically slapped on a Customs Charge for the recipient to pay. I queried this as the parcel was under the value of £39 and the goods were from the UK. DPD cancelled the charge and said that they are automatically applied and need to be waived manually - by contacting DPD direct.
Other than this it is an excellent service.
22/12/21 by Patrick O'Dwyer
Amazing service, easy and smooth with regular updates.
22/12/21 by Nat sharman
Parcel sent on 16 December 2021 for next day delivery. Arrived at delivery depot on 18 December. As of 22 December, the parcel is still sitting at the delivery depot. I wonder if it will ever be delivered.
22/12/21 by Customer
Brilliant service!
From one side of the world to the other in a few days. Really good job!!
22/12/21 by Kennet Newell
Parcel Monkey failed to collect a valuable bonsai tree. Apparently, although a driver arrived to collect, simply refused to do so. Parcel Monkey were supplied with all measurements and weight of the item, which was appropriately labelled, simply refused to collect
22/12/21 by Larry Tournay-Godfrey
Superb as always from Parcel Monkey..
22/12/21 by Ian Moffat
This is a fantastic service; always efficient, always on time, and at a much lower cost.
22/12/21 by Customer
The process was seamless,recommended
22/12/21 by customer
I paid over £11 for next day service and the parcel arrived 5 days late, will go back to post office
22/12/21 by Guest
Great service , great price , all delivered in extra quick timing.
22/12/21 by Customer
Two parcels collected and delivered by Parcel force in 12 hours. Brilliant price and service at this very busy festive time of year. Delighted. Recommended xxx
22/12/21 by Trev Waters
Straight forward process. Parcel delivered to USA in time for Christmas, despite current delays.
22/12/21 by Customer
Parcel Monkey site was very simple to use and delivered the service without a hitch
22/12/21 by N.ireland
well done you
22/12/21 by Mr Hudson
The easiest way to send items to addresses usually out of normal postage rates from Royal Mail and FedEX such as Jersey, Channel Island and Scottish Highlands.
Easy to use and fast customer service if needed!
22/12/21 by Tom
Absolutely horrendous. This will be the last time I use you. Sending a package abroad is one of the most awful times I have had. This parcel was due to be delivered nearly a week ago. It is apparently stuck. No contact has been made to the person it was addressed to. The label left the contact number as 000000000 instead of the phone number I put on the form when completing the form before purchase. Abismal service
22/12/21 by Karen Harris
Great service.
Easy to use website. Customs paperwork feature is excellent and straightforward.
22/12/21 by StarCruiser
Booked a shipment from Australia to the UK. Shipment was on hold for a week, so I contacted Parcel Monkey. They told me that I needed to contact Courier, so I called them, twice. Courier said they were unable to contact me as my email was not on the waybill (assuming it was parcel monkeys). Now the box is being returned to the collection address, and I am out of pocket hundreds of pounds ££. Awaiting a response from Parcel Monkey. Courier suggested using someone else in future (not Parcel Monkey). Nice one parcel shonkey.
22/12/21 by Paige B
Picked and paid for next day delivery and collection from house. No no collection attempt made, no answers, not able to speak to anyone and no attempt to refund next day delivery charge. Anything goes wrong and parcel monkey will not help you. *****Beware******
22/12/21 by Stuart Prosser
Easy to use, good number of options and local drop off points
22/12/21 by hugh
Exellent service fast and reliable got the job done for me
21/12/21 by Mr Chesney
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