We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,378 reviews.
Booked DHL collection, which didnt turn up for three straight days. On each occasion I emailed Parcel Monkey and they sent me a new label within minutes, even late at night. So good customer service but at the end of the day I still have the parcel sitting in my hallway.
17/12/21 by Mark
Parcel picked up on the day arranged and delivered two days later as expected .Price was good.Will use again.
16/12/21 by Mr Joseph Mcdermott
Easy to use, good choice of couriers, excellent service
16/12/21 by Karen
I would recommend Parcel Monkey my parcel arrived in the time given. Easy to use had no problem. I will be using Parcel Monkey every time I’m sending a parcel a board.
16/12/21 by Customer
How did we do survey arrived before the parcels so cant really answer, the dispatch side was perfect.
16/12/21 by Kevin Dollery
PM 10108941 Collected from UK CM12 0NF on 7 December. Received in USA 10504 by having to collect from Depot on 16 December. Will not use Parcel Monkey again
16/12/21 by James Thorogood
Price calculation was straightforward and instructions clear.
16/12/21 by Stefanos
Clear service description and cheaper price than booking with Post Office direct
16/12/21 by Steve Cripps
Excellent service and delivered well within timescales. The only thing really is it would be good If I was given a morning or afternoon collection time, but would use again.
16/12/21 by Helen
Easy and great service. Was pucked up and was kept up to date. Gave me the best rate. Ptinting and booking was easy too. Very satisfied.
16/12/21 by Dear Faz
Good service!
16/12/21 by customer
Fabulous fabulous, great price always deliver my post to australia quickly no problems atall, thoroughly recommend
16/12/21 by Susan
Great service
16/12/21 by Paul Manuel
Easy to use .Quick and not expensive.However tracking is not accurate
16/12/21 by Nick Bailey
PM used parcel force for my delivery. Arrived at London South East late but seemingly intact. Day or so later still at the sorting office but suddenly damaged but repaired. New boxed used but when received by the recipient the most expensive item which was in a plastic container, so could not have been broken, was remarkably missing. It had been in the centre of the Box so would not have been likely to fall out of a damaged box when nothing else did. Maybe just coincidental, and I am not accusing Royal Mail but some however might. No point in trying to claim on the insurance with PM as from previous expierience I would have to produce pictorial or video evidence that the item was in the box and not removed before the box was sealed. Let’s face it no one does that and nor is there any obvious indication on PM’s site that by not doing so insurance claims would be void
16/12/21 by David
Always excellent service
16/12/21 by R j harkness
Excellent service as always
16/12/21 by Customer
Worst parcel company I have ever used. All seemed nice and smooth until I received a £22 charge to my credit card and an email stating that my parcel was over the dimensions that I had stated. I actually had my friend, who still had the packaging, measure it and send photos and they are still disputing it despite it being less than half the size they are claiming. No customer service and a fraudulent business. I have contacted my credit card company for a refund as I have the necessary evidence. Avoid this company at all costs!!
16/12/21 by Gail
Great service
16/12/21 by Customer
Great value,Convenience door collection,good service !
16/12/21 by Grace He
I have used parcel monkey on many occasions and they are always extremely cost effective and quick. Would definitely recommend and use again
16/12/21 by Kim Clarke
Great service as expected, parcel force turned up as expected ( unlike parcel hero whi failed to turn up 3 rimes, wont be using them again).
Along with great value for money, i couldnt recommend them more.
Thanks Paul.
16/12/21 by Dear Mr Wiggington
Great service and easy to use web site.
16/12/21 by Customer
A very good price for sending a large parcel abroad. Very easy to complete the forms required. Fast and efficient service all round.
16/12/21 by David D
Good clear website. Easy to use. Forms labels etc all very straightforward.
Sending Christmas parcels overseas is always a tedious job but Parcel Monkey do make it a bit easier and cheaper.
16/12/21 by Robert Taylor
Was much easier to use than other companies/sites I looked at. Will definately use again.
16/12/21 by Richard Sherwood
This was a quick last minute package for my grandson and it arrived in destination within a week. So super happy that my grandson has his winter clothes and toys back with him as it didn’t all fit into his case for his return to Spain.
16/12/21 by Charlotte
Very quick and easy to use.
16/12/21 by Craig Smith
My Parcel was damaged in transport, I have yet to receive my money back and my messages seem to go nowhere and get no response. Would NEVER use this firm again
16/12/21 by Tony Bradley
Prompt; did we need more?
16/12/21 by Craig Barfoot
The parcel was collected and delivered. However it was not delivered to the recipient. They had to collect from the sorting office. Not sure why that was. A part from that, it went smoothly.
16/12/21 by Tiredmum
First time using Parcel Monkey and not very impressed. I placed my delivery booking at the beginning of December. I chose PM due to price and the advertised delivery scales. My parcel was due to arrive within the window of 9th-15th Dec. I’d been regularly checking the tracking and noticed that it was moving until it arrived in Australia on 09/12 after which days went by with no updated tracking info. The delivery window came and went and I heard nothing from PM nor the courier. I contacted PM who didn’t appear to be very concerned and told me I should just wait for an email from them with an update. Bearing in mind there had been no contact prior to my chasing about the delay. I advised the gift was ordered using them due to the advertised timescales and it was time sensitive. The person on customer chat didn’t acknowledge this at all nor was any apology offered at any stage. That’s the basics of customer service. You apologise for the inconvenience when you’ve disappointed your customers in this way. I requested a refund and was told I’d have to wait until the parcel is delivered - whenever that may be because nobody can give me an ETA. This is 1 of 3 parcels I’ve sent to Australia this month (the only one via PM) and it is the only one to not yet have arrived even though it was the first sent. It’s safe to say I won’t be using Parcel Monkey again. Though they’re not personally responsible for the couriers they do have a duty to ensure they’re advertising correct timescales and act as a liaison with the couriers when things go wrong. That’s the whole point of choosing them - right?
16/12/21 by Jade
Parcel arrived in Ireland within 3 days and that was at the weekend excellent service and so ecconomical
16/12/21 by Sue Randall
Hi I was happy with the price of my parcel and it got there. Thank you ????
16/12/21 by Kev walder
My parcel went via Parcel Force to Spain and despite the Christmas rush was delivered within 6 days. The customs declaration was a bit of a pain and the recipient had to pay a customs charge despite it being gifts. Definitely not as easy as it was pre-Brexit!!
16/12/21 by Christine
I had a massive heavy car seat to send which I thought would cost a fortune. Parcel monkey was easy to use and sending my parcel cost a third of what it would’ve had I booked direct, driver arrived the next day to collect! Can’t believe I have’t heard of it before.
16/12/21 by KWilliams
Fantastic service, & economical as well????
16/12/21 by Customer
Service was fast and I was able to track my parcel precisely. Thank you.
16/12/21 by David Grainger
Excellent delivery service and very pleased
16/12/21 by Customer
Express 48 took
16/12/21 by Very poor customer service.
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