We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,378 reviews.
Excellence service so easy to use and great options????????
19/12/21 by Geoff Bellamy
charged m a fee of £28 for postage form UK to Canada. Parcel was delivered parcel monkey invoice me for additional fee of £28.49. They are a scam
19/12/21 by Customer
Great service as usual.
19/12/21 by suzy
Very easy to book and drop off the parcel. Delivered as expected:)
19/12/21 by Joanna Piekarz
Great service
19/12/21 by Babs McGrath Clark
Easy to use and gives good options for sending parcels abroad.
19/12/21 by Fiona
Great service, easy to use site , very well explained to ensure you complete all documentation, easy to see progress of delivery and detailed, Parcel from UK to USA in 5 days
19/12/21 by Fay Cloke
Parcel has been delivered to the wrong address, no text, no email, no contact details, no delivery address.
19/12/21 by Christopher Doherty
I was quoted to post a letter to Dubai from the post office at a whooping £75. I saw someone had mentioned parcel monkey and I couldn’t believe all the price it was to send a parcel. Absolutely brilliant. He just received it this morning. Highly recommend
19/12/21 by Customer
Straight forward good value
19/12/21 by BL
International delivery was speedy and tracking worked well. Unfortunately received had to pay extra fees to collect parcel which was not expected or explained.
19/12/21 by Carol Hayes
Followed the instructions in a recent PM email about posting parcels to Europe and chose DPD. Ridiculously complicated to chose the correct customs codes and after all that STILL got charged another 11 Euros customs charge as it entered Eire. I realize the customs system is nothing to do with PM but still a disappointing experience.
19/12/21 by Kate
I live in Scotland,I dropped the parcel off at the local post office it was delivered next day to my sister who lives in England .i will definitely be using parcel monkey again
19/12/21 by Mary
20kg parcel from S. Wales to S.France in 5 days! Only £10 door to door! Fully tracked.
19/12/21 by David
Pick up late delivery late but understand it’s a very busy time of year
19/12/21 by Alexandra and Bernard Manson
Was ok - ish , the reason ive given 4 stars and not 5 is - when prompted at checkout to pay extra monies for 24 hour delivery I went ahead and paid, but 24 hours turned into 53 hours !
18/12/21 by m p
Absolutely terrible. The company who that was booked to return my parcels threw all of them and smashed each of them so when they arrived back at the company. They refused them so now I have to launch an insurance claim. STAY AWAY. Will leave you angry and frustrated.
18/12/21 by A West
Very easy to use and was picked up and delivered on time with no fuss I highly recommend parcel monkey
18/12/21 by Jonathan Haykin
I’ve used this service 3 times now for parcels to the USA, I normally use the standard service and that has always been pretty good and almost half the price of going to the post office. This time I went for a priority collection service, I booked the night before, 9am the next day my parcel was collected, 3 days later my friend in the USA had the parcel! Amazing service and always so much cheaper than the post office.
18/12/21 by Angela H
Using Parcel Monkey my large parcel was collected next morning and arrived in good time.
Great service
18/12/21 by Brian Gooding
I found parcel monkey very reasonably priced compared to other parcel companies. Easy to use website and very informative tracking. Took longer than the 3 working days stated to be delivered, but then busy time of year and covid etc. Always use parcel monkey and will continue to do so.
18/12/21 by Bernice
You didn’t tell me that they have limited numbers of toothpaste they will allow into Sicily. My sons Christmas box is now being sent back. I expect a full refund and a Christmas box returned to me
18/12/21 by Customer
Really simple and efficient to use. Gave a multitude of options and prices enabling me to choose the best option
18/12/21 by Christopher
Paid for 24 hr service, arrived in 48. Pretty rubbish really.
18/12/21 by bb
Everything was really good. Had problems in previous years with various couriersm but parcel monkey worked extremely well
18/12/21 by Liz Newman
Parcel has not moved for 6 days. According to the tracker, my parcel has been stuck, unmoved for 6 days in the local depot, and there is no indication of how long it will be before it leaves UK, never mind reached is destination in Spain.
18/12/21 by Mr Richard Howell
Having tried different shipments services, most of them being a nightmare. Monkey Parcel was a huge difference. They made it so easy. Great service! Easy to book, good instructions.
18/12/21 by Oscar Arnaiz
This pickup and delivery was as perfect as can possibly be. I picked my chosen Courier and date with Parcel Force 48. I was given a 12 hour slot for pick up, they came took what to me was a very heavy parcel without any problems. The pick up driver was friendly, polite and professional. My parcel reached its destination exactly forty eight hours after pick up. Excellent.
18/12/21 by Mrs C Gray
Straightforward to use, delivered abroad within the week.
18/12/21 by Eleanor Lines
Booking was easy and the parcel was collected and transported safely. Delivery to recipient was disappointing as he got a "sorry we missed you" card even though he was at home, and had a very long walk to the depot to pick it up. Not what I expected.
18/12/21 by Elize
Used parcel monkey many times - great price and excellent service, easy to use to book If you send a large parcel they plant a tree for your booking Highly recommend
18/12/21 by Michelle
Parcel arrived in tact, on time and family were pleased with the delivery
18/12/21 by Kath Noon
As always theres a good selection of couriers available. The guidance on what documentations needs to be provided is excellent.
My only gripe is with Brexit which has made sending the same type of packages we sent to family abroad every year for 10 years disproportionately complex and expensive.
18/12/21 by Shaun
Parcel Monkey is the best and most competitive way to consign any parcel. Always reliable.
18/12/21 by Lettering Arts Trust
Used last year and got fab service. Not so this time round. Package picked up and has been preparing for export ever since. 10days. Paid for global priority and go global nowhere. It would appear they cant locate it and the customer service just keeps replying, we havent heard back from the carrier.... Parcel force.... Now the family in NZ may not receive xmas pressies. ☹️☹️????????????
18/12/21 by Customer
super quick, received in just 5 days!
thanks!
18/12/21 by Customer
Great way to send your parcels and at a great price too.
18/12/21 by Emma Higgins
Swansea to Toronto,delivered 4 working days.Excellent service,
18/12/21 by Mr jeffrey murison
Brilliant service, collected as advised, delivered in good time, will definitely be using again.
18/12/21 by C Kay
The courier failed to deliver my parcel with no notification for that. Still didnt deliver the next day I had to call the help desk to arrange for a redelivery.
18/12/21 by Customer
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