We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,627 reviews.
Pick up was great. Unfortunately the parcel was about 4 hours late being delivered.
24/12/21 by Customer
Picked up with no problems when they said they would
24/12/21 by Belinda Parkes
Excellent service and price.
24/12/21 by Alan Roberts
Fantastic service. Collected on time. Delivered on time and signed by courier with the name of receiver. Will use again.
24/12/21 by Lynne Gregory
Best services
24/12/21 by LEFKO MIHAI
Fantastic service totally reliable thank you
24/12/21 by CollectPlus Customer
Totally straightforward and good value. Tracking was very helpful.
24/12/21 by Caroline Horobin
Excellent choice and prices as always from Parcel Monkey. I booked 2 ParcelForce deliveries at a better price than ParcelForce!
24/12/21 by Kate
I posted a parcel to Australia on 7/12 and it had still not been delivered on 24/12 - it was supposed to take 5-7 days. So no Christmas presents to open from the UK on Christmas Day
24/12/21 by Mrs virginia barratt
Excellent service. Everything went as planned, no complaints.
24/12/21 by Val
My service was zero. I paid extra for next day 10.00 am delivery for two parcels. From the offset the updates were zero. I had to call the actual courier who groaned when i mentioned P.M. My parcels which i paid extra for arrived two half days late. And late morning. Which meant family had to take extra time off work. My total frustration is now trying to get a full refund as i also took out compensation. If anyone considering taking out additional cover , be aware. They dont deal with processing refunds. My thread went unanswered. So i started another thread , all to no avail. 8 days on no one can provide me with the complaint procedure. The only response i get is that it has been passed on. So my refund has been passed on apparently? My request to complain has been passed on? Seems no one actually deals with the request. Lack of customer service. Lack of procedures not adhered too. I paid 10 Express service 10 by 10 Collected at 17.20 (not 10am). Arrived two half days late.
24/12/21 by Sandra Coates
Excellent delivery, cheaper and more efficient than royal mail
24/12/21 by Chandler
I paid the extra to get them couriered as required a proof of delivery due to an ongoing court case. So was not happy to receive a picture saying they had been delivered. When really they had been left outside. People pay extra for a service which you offer but don’t uphold to.
24/12/21 by Customer
Excellent runs like a well oiled machine you can’t go wrong thanks
24/12/21 by Dale Roberts
I have tried other sites and have had nothing but problems due to messages saying driver will provide label and the the pickup fails because i dont have a label and no show pickups.
I never have problems with Parcel Monkey, so personally, I will not use any other site.
24/12/21 by Carl Moreira-Smith
No issues ...fill out your details...grab the kitchen scales and a tape measure print out the labels and away you go ... easier and always cheaper than my local post office.
24/12/21 by Russell M Stalker
Great service from start to finish.
24/12/21 by Desmond
Makes the process of finding a courier so much more straightforward!
24/12/21 by JK
Excellent service - packages collected on time and delivery exactly as expected! Packages were handled with care. Pricing was clear and the service very easy to use.
24/12/21 by Customer
Quick and reliable service will
Definitely use again
24/12/21 by Customer
shipped from US to France with a 3-5 biz day turn around. that was nov. 19th and the package has been on a tour of the world, but not trackable any longer and customer service is not interested in helping out.
24/12/21 by HK
Great service
24/12/21 by Customer
The system worked well. Dropped the parcel off at a local PO and then was able to follow its progress. Arrived on the day expected, and this was during the Christmas period so would’ve been a busy time.
24/12/21 by Gilly Searle
Easy to navigate process. Have used several times. Will continue to use again. Cheaper and easier than doing things at a post office.
24/12/21 by Jon
I opted for parcel force 48 hour delivery and it still has not arrived one week later, still snowing as no tracking updates available. My niece will have no present for Christmas.
24/12/21 by Sarah Garner
Great way to compare delivery prices
24/12/21 by John Herring
I chose an option that had 4 stars instead of 5 this time and it was delivered perfectly as always.
24/12/21 by Customer
Never been disappointed - So easy to use, pick the perfect delivery format, Faultless process from start to finish.... A+++
24/12/21 by Customer
My parcel arrived intact and in plenty of time for Christmas. Easy process online.
24/12/21 by Julie
DHL were pretty useless. No indication of when they would call but turned up at 8.30 after I had told Parcel Monkey that the package had not been collected so they tried to collect it again. Parcel Monkey were fine
24/12/21 by Mr Harrison
Collected and delivered parcel to Poland on time. Driver was very polite and so helpful
23/12/21 by Mr Derek Leitch
Great service. Pick up at home. Very reasonable charges. Able to track parcel to delivery.
23/12/21 by terry
Would be a zero as they never fulfilled. Paid for UK next day delivery with Courier express on the 21st to arrive on the 23rd. No attempt at collection, no communication, no explanation. On query rearranged for the following day despite grave concerns of a repeat. Additionally I needed to get a new label printed. Surprisingly, again no attempt at collection, no communication. Now told they can only rebook a collection tomorrow which I have little faith in actually happening. Regardless the parcel would only arrive at some point from the 27th. Spoilt my familys Christmas, trapped for two days at home and no responsibility taken.
23/12/21 by Mr Hartley
The parcel was picked up on time and delivered the next day to an address 175 miles away. Parcel delivered without any problems. Brilliant service especially as it was so close to Christmas, 17th December.
23/12/21 by AJA
Happy returning customer. Consistently impressed by ParcelMonkeys services, especially as they plant a tree for every parcel they send. Many thanks
23/12/21 by Miss Lois Cordelia
I had never used you before so didn’t know if I could trust your web site . I was over the moon with the door to door collection and delivery . I had to pay the extra courier service as I was sending my grandsons engagement ring to him for his intended engagement Xmas eve . That’s why I paid extra . It was worth the insurance and my grandson was over the moon with the service . I just didn’t tell him the cost . WELL WIRTH EVERY PENNY
23/12/21 by Amanda Burrows
Very good service i like and I recommend
23/12/21 by Gautam Parekh
Best Postal Service Provider Ive found
23/12/21 by BA Massari
Good price, good delivery, recommended for delivery France
23/12/21 by Di Williams
I was very disappointed that the person receiving the parcel had to pay €4 Customs duty, and €6 for a German courier handling fee. On a positive note, the parcel arrived at its destination within a week. Very impressive for December, and with all the difficulties caused with the Covid-19 pandemic.
23/12/21 by Beverley
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