We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,629 reviews.
Parcel not collected , zero communication from Courier why they failed to collect , parcel monkey website just allows rebooking next day no chance ask why they failed or can I trust collection next day given poor comms
21/12/21 by ian S
Great comparison site for parcel delivery prices. Easy to use, arrange collection and print labels. Will definitely use again.
21/12/21 by Susan
To expensice to not have my parcel collected. Ended up dropping off myself waste of money
21/12/21 by Kevin
Have now used on four occasions, good on every aspect and will continue to use
21/12/21 by steven
Sent a smallish parcel to Canada at just over 2kg so came within the 2-5kg range so no problems so far. The parcel was delivered before we expected and in perfect condition so an excellent delivery service. This went to pot when I received an email with extra charges for declaring the wrong sizes for the parcel with no explanation of what my mistake was. With such a small parcel I cannot understand where I went wrong so will never use parcel again when these charges are taken automatically.
21/12/21 by Mr Mike Jones
This is the second time Ive sent a parcel with Parcel Monkey. Really easy to use, and they getthe best prices for sending a parcel to Switzerland. The process of forms to complete is straightforward.
The parcel was delivered safely taking 6 days and the recipient was kept informed of its progress via email.
Will definitely use this service again.
21/12/21 by Silverhorse57
Delivered on time thankyou
21/12/21 by MARGARET OTWAY
Excellent service
21/12/21 by A Customer
Great service, very good price and fast delivery, thank you!
21/12/21 by Dionne Read
Great service
21/12/21 by Charmaine
Fantastic service as always, I wouldn’t use anyone else
21/12/21 by Lyn Lambert
Excellent service.????
21/12/21 by Customer
I have often used this service to get parcels home to Ireland . They have always provided a good service. No hassle no fuss
20/12/21 by Sorcha
Excellent t service on time and fast delivery x
20/12/21 by pauline mulholland
Fast, simple and works!
20/12/21 by Andy
Parcel was left in drop off shop for days, but when it was picked up it did get to destination ok.
20/12/21 by r. sutherland
Not as good as I was expecting website tracking not up to date and even though I left a note addressed to the named driver signed and stating it was OK to leave the parcel ( already a note stating that on the door or leave with a neighbour ) he took it away and had to call again
20/12/21 by Mr Gary Taylor
Great service,as usual. Very efficient.
20/12/21 by Marilyn Brown
my package was quite awkwardly shaped and they still managed to deliver it at no extra charge.
20/12/21 by Femi Awoyemi
No problems .Everything went as planned and I found the printing of the labels easy. The delivery/pick up guy was courteous so I will use your website again when necessary. Thank you.
20/12/21 by Philip Maud
I’m really impressed with parcel Monkey. It’s a simple straightforward website to navigate and it has all the options you might need. Oh and it is a lot cheaper than most others.
20/12/21 by Debbie Wilson
Great service and good price/value for money
20/12/21 by Sankadecha
ThIs was supposed to be a 2 day delivery and so far it has been 5 days and the item still has not arrived
20/12/21 by KC
Pm mislabelled my parcel as a bulky item so it went missing for days...
20/12/21 by Spencer Vincent
Perfect services always on-time collection and delivery, thank you..i
20/12/21 by Customer
Easy to identify prices and book parcels selecting date for collection. Very reliable and parcel arrived in good time at destination whenever I have used before too.
20/12/21 by Teresa Barrett
Easy to use the site, as always. However, Parcelforce took 6 days to deliver on a48 hour contract via your site. Having gone through you to begin with did complicate the issue in trying to chase my parcel. A direct query link would be very useful
20/12/21 by Emma McCourt
Absolutely excellent service. Used last year and will do next year.
20/12/21 by Mrs. Gilmour
Cant fault them, they delivered their promise.
20/12/21 by uilleam
Great parcel arrived in Canada safe and sound
20/12/21 by CAREN
Surprisingly excellent and they turned up and collected as promised.
20/12/21 by Jane
Great service and really easy to use, whatever the size of your parcel and whatever weight.
Love this service especially at christmas.
20/12/21 by Mrs Alison Cantle
VERY GOOD PROCESS AND TRACKING. ALSO COST EFFECTIVE
20/12/21 by Customer
Being a pensioner I got totally confused with your system ended up paying for your service 35pounds and then taking my parcel to the post office that cost me another 37 pound so not Impressed my fault not understanding what to do so won’t be using your service again
20/12/21 by Mr Brian Claridge
DROPPED OFF BUT TRACKING WAS NOT VERY GOOD. DELIVERED IN DECENT TIME.
20/12/21 by Customer
First class collected and arrived on time no damage xx. Would recommend anytime
20/12/21 by WAYNE YOUNG
Great prices and easy interface. Disappointed I still had to print the label, as most now offer print at the store or post office
20/12/21 by A GEORGE
Great website - easy to use, found the parcel company that was suitable. It compares various service providers using different criteria. Job done.
20/12/21 by Pramod Gokhale
It was easy to navigate the site and find what I wanted
20/12/21 by ACINSPA
The parcel was delivered at the correct time in good condition, thank you.
20/12/21 by Mr P Dominey
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