We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,378 reviews.
Driver arrived in the given time slot
He mentioned the customs label I had attached in the outside of the box didn’t look very safe as in attached
I said will I quickly put more tape on but he said no is ‘should ‘ be ok and swiftly took the parcel into the van
It left me quite anxious as to whether the parcel would arrive ok and it’s quite an expense to get it there
As it happens it did ! Phew
But I think either more instructions /examples of how it should be attached , I did google a few ideas to attach
driver/customer verbal exchange should be better
I know these drivers are extremely busy and keeping to tight schedules but it did leave me so worried that it would not get delivered
Other than that a great service to get Xmas presents overseas
Trying Upps next time to see how they differ
15/12/21 by Mrs Valerie Robertson
Very prompt and efficient service, door-to- door Cornwall to Richmond Virgiinia in 7 days. The unexpected use of What 3 words caused some stress, as it was outside my experience, but I have learned something new!
15/12/21 by Robert Golding
Quick easy to use top service
15/12/21 by Customer
so far, VERY good. much better than interparcel and parcel2go
15/12/21 by retro-wheels
The first time I have used this service and have been very impressed with both the efficiency and cost. I will certainly be using them again.
15/12/21 by Mrs Angela Clewlow
Fosse Way Honey and Apivino Mead products are delivered by Parcel Force, parcel was collected from us. Very efficient and good value. Our customers are very happy with the service too.
15/12/21 by CHRIS ATKINS
Brilliant! Tracking from beginning to end and half the price of the post office.
15/12/21 by Linda Andrews
Great website
15/12/21 by Jennifer Morrison
Parcel Monkey did fine, but we have a complaint about the Courier and DHL have ignored us completely. Dont use DHL.
15/12/21 by Mark
Quick efficient service
15/12/21 by Sandra
For what I payed I accepted 24 hour delivery. It was longer. Expensive and not quick
15/12/21 by April
Excellent service from you and DHL
15/12/21 by Pam Sykes
First time using this service, I wasn’t sure how it would be but cannot fault the service from drop off to delivery. Simple and easy to follow instructions and would certainly use again.
14/12/21 by Mr Creaney
Absolutely disgraceful, Slapped a £58 charge on my item, Said it was oversized. I carefully measured and weighed the item as I always do with my items and I always add a little extra on top to avoid these charges. They taken money from my bank without even debating or asking me any questions about my items or providing me any evidence at all. Avoid this lot. I have since had to contact trading standards and will be doing a chargeback.
14/12/21 by Customer
Quick, friendly service
14/12/21 by Donna
My gift arrived from uk to California, including customs etc, and got delivered in 6days! Amazing speed, will be using again! All online, picked up by the currier from my chosen address! No fuss, no stress, competitive price too!
14/12/21 by Mrs A G
Four times to get forms to work with customs then despite having correct address my parcel is being returned to the UK but no date or tracking for the return. Contacted customers services.....waste of time.
14/12/21 by Mr m baker
Good cheapest company for big parcel
14/12/21 by WEDNESFIELD MOTOR CO
Quick, easy, affordable and most importantly it saves the ordeal of queuing at the post office for ages wondering if were catching COVID-19!!
14/12/21 by Valerie Lecourt
Amazing service
14/12/21 by James
Excellent service every time .Very pleased.
14/12/21 by David Spatcher
Easy peasy delivery. Half the price quoted by the seller and they picked up, printed label, and delivered within a couple days. All hassle.free.
Thanks
14/12/21 by Michael Byrne
Appalling service. Would advise never to use. Arranged collection of parcel, paid full postage cost, over £12. No collection was made, no correspondence to my emails regarding the issue. Will never use again.
14/12/21 by Customer
Good prices and easy to use website. Parcel to Canada arrived before due date ????
14/12/21 by Grandmama Scotland
Always highly efficient and easy to use - hits the spot every time
14/12/21 by Ciaran Headley
As ever simple to use and great service!
14/12/21 by dianne
All went well and tracking worked fine
14/12/21 by York Mike
Parcelforce is heavily used by parcel monkey and they never turn up to collect the parcel. Complete waste of time and parcel monkey never seem to care.
14/12/21 by Ms Samuel
I have used parcel company several times and all has been ok until now! I used parcel force 24hrs service BUT turns out this service is suspended by parcel force so they wont guarantee to deliver in 24hrs. the partcel is lost parcel force are telling parcel monkey this yet parcel monkey insist that I get as signed statement from the person receiving it to say it hasnt arrived, in order to raise a claim with parcel force. An absolute farce. If the courier is saying they have lost it why do I have to do all the running around to prove its lost. very unhappy with lack of customer service.
14/12/21 by Adrian Fortescue
Delivery to schedule. Would have been 5 stars if tracking information was more precise and updated to reflect real time.
14/12/21 by Mr ALAN BUHL
Very good service
14/12/21 by Christopher
Worked perfectly... Good instructions, the app identified a local drop off point & the parcel arrived safely in good time.
14/12/21 by Mr Ian Lawrance
Everything worked well,collection and delivery. Only issue I have is that you dont know when the parcel is going to be collected. Was unable to make any arrangements for the day
14/12/21 by Mr Christie
Good smooth delivery
14/12/21 by Mourne Militaria
I never been disappointed with the parcel monkey services, not even once!
Highly recommended.
14/12/21 by Hassan Baloch
My no 1 parcel courier, always use these guys.
14/12/21 by Joanne Parrett
I always use Parcel Monkey for sending packages. It’s so easy to use and keeps all my tracking info and purchase history all in one place.
14/12/21 by David Apps
Top notch service! Usually use Hermes but my parcel was 27kg. I didn’t realise Hermes only go up to 15kg. Parcel Monkey found my cheapest option instantly..
14/12/21 by Colin
Fab and fast.
14/12/21 by Hu
Unhappy costumer. I would give no stars if I could. Grievance is with Courier who I chose to courier the parcel but makes Parcel Monkey look bad. My parcel was supposed to be collected a week ago and it’s still at my house. I am desperately trying to get hold of Courier with no joy. I have wasted hours waiting for them to collect and even got my neighbour involved in case they came while I was out. I’ve had a text 4 days running with a one hour time slot saying they’re “on their way” which they clearly aren’t. They haven’t even acknowledged my complaint. I need someone to get in touch with me so I can escalate this. Please do so asap via this email address.
14/12/21 by Customer
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