We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,360 reviews.
Great parcel arrived in Canada safe and sound
20/12/21 by CAREN
Surprisingly excellent and they turned up and collected as promised.
20/12/21 by Jane
Great service and really easy to use, whatever the size of your parcel and whatever weight.
Love this service especially at christmas.
20/12/21 by Mrs Alison Cantle
VERY GOOD PROCESS AND TRACKING. ALSO COST EFFECTIVE
20/12/21 by Customer
Being a pensioner I got totally confused with your system ended up paying for your service 35pounds and then taking my parcel to the post office that cost me another 37 pound so not Impressed my fault not understanding what to do so won’t be using your service again
20/12/21 by Mr Brian Claridge
DROPPED OFF BUT TRACKING WAS NOT VERY GOOD. DELIVERED IN DECENT TIME.
20/12/21 by Customer
First class collected and arrived on time no damage xx. Would recommend anytime
20/12/21 by WAYNE YOUNG
Great prices and easy interface. Disappointed I still had to print the label, as most now offer print at the store or post office
20/12/21 by A GEORGE
Great website - easy to use, found the parcel company that was suitable. It compares various service providers using different criteria. Job done.
20/12/21 by Pramod Gokhale
It was easy to navigate the site and find what I wanted
20/12/21 by ACINSPA
The parcel was delivered at the correct time in good condition, thank you.
20/12/21 by Mr P Dominey
Very easy to compare different couriers and make a booking. Excellent tracking of the package, which was delivered to the recipient speedily. Good service.
20/12/21 by Leslie Rogers
International partner. Flawless performance. Safe. On time. Trust this service.
20/12/21 by customerkdunragit grooming
Reliable, fast delivery
20/12/21 by Leanne Tilford
Very straightforward and good value.
20/12/21 by Paddy Baker
Delivered on time
20/12/21 by Joanne Parrett
The booking and overall process was very good. It fell short of 5 stars due to one failure aspect. Parcel Monkey include a "receipt" which they say must be signed by the collecting courier to retain all our rights. But, the DPD driver refused to sign said document claiming that the photo he had just taken was sufficient to confirm that the item was "on the system". So, I just had to take the risk.
20/12/21 by Roger Scrivens
2nd time Ive used them and 2nd time they did all that they said. My parcel was sent overseas and was received in a week. ( in December)
Very happy
20/12/21 by Angie
Pickup was as said arrived to destination as said not expensive I had found other services charging almost 10 times more I recommend this service
20/12/21 by Chash
I am well impressed with parcel monkey’s service to date. The parcels left the U.K. for Canada on Thursday evening and were delivered incident free on Sunday in the destination country. Well done!
20/12/21 by Ann
I am very impressed with the service I received. My Christmas parcel was picked up from home and delivered to my elderly sister -in-law in Scotland the next day.
The price charged for delivering my parcel was very good and better than all their competitors. I would definitely recommend this company and will be using it for all future deliveries.
20/12/21 by Les
Meh.All good until dpd emailed me from Germany to say I owed more money else it wouldnt be delivered.
20/12/21 by Emma
Great prompt courteous service have recommended them to friends and family
20/12/21 by Peter Tisdale
Simple to use and excellent communication with good tracking links. Was less expensive than going direct to couriers etc
20/12/21 by Hazel
Great service as always. Ive tried to competitors and I only use Parcel Monkey now. Please keep up the good work.
20/12/21 by Neera M
Excellent service, smooth and painless!!! Thanks
20/12/21 by Elaine Wales
Perfect service thanks
20/12/21 by Graham Stone
No issues, we completed all forms provided, gifts for Christmas arrived in rural France bang on time promised. (3 days)
20/12/21 by David Cattell
Absolutely excellent service. I will definitely be using again
20/12/21 by ingrid
I had a parcel to go to New Zealand I kept looking at tracking and it was a UK depot for 10 days before i contacted you to find out what was happening. The online chat only told me what I could see on the tracking for myself and was told I needed to contact the courier direct with description of parcel, detailed list of contents and value. Being I was your customer and you had all the information from when I booked in the parcel you should have been raising the enquiry. I was then asked for a description of the box. But it was a brown box with the label that I used sent by you. Will just go direct and use the actual courier from now on. Very upset as this was something special for Christmas which was why I spent a lot of money sending it a secure way for it only to not reach its destination.
20/12/21 by Sarah
Excellent Service!
20/12/21 by Customer
Great service,fast printout label, no messing about.Great!
20/12/21 by D Plum
Sent a parcel of gifts to family from the UK to the USA. Parcel arrived quicker than expected. Very pleased.
20/12/21 by Claire
Ive bought lots of postage through Parcel Monkey. Its convenient and for boxes up to 30Kg is easier and I think cheaper than normal routes. From my area the best carrier is Parcelforce.
20/12/21 by MM Skye
Easy to book parcels in and good prices
20/12/21 by Customer
AVOID !!! I WILL
20/12/21 by Marek Panczak
Excellent service.
20/12/21 by JF
Excellent service, collected one day and delivered by next day. Highly recommended
20/12/21 by Lea Sherman
I used Parcel Monkey for sending a 6 kilo parcel to France via Parcel Forces Global Priority service, which arrived at its destination within the allotted 3 days. A really cost-effective and efficient service.
20/12/21 by Customer
The parcel has still not arrived - apparently in the depot but no further communication
20/12/21 by Sarah Cole
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