We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,378 reviews.
Great prompt courteous service have recommended them to friends and family
20/12/21 by Peter Tisdale
Simple to use and excellent communication with good tracking links. Was less expensive than going direct to couriers etc
20/12/21 by Hazel
Great service as always. Ive tried to competitors and I only use Parcel Monkey now. Please keep up the good work.
20/12/21 by Neera M
Excellent service, smooth and painless!!! Thanks
20/12/21 by Elaine Wales
Perfect service thanks
20/12/21 by Graham Stone
No issues, we completed all forms provided, gifts for Christmas arrived in rural France bang on time promised. (3 days)
20/12/21 by David Cattell
Absolutely excellent service. I will definitely be using again
20/12/21 by ingrid
I had a parcel to go to New Zealand I kept looking at tracking and it was a UK depot for 10 days before i contacted you to find out what was happening. The online chat only told me what I could see on the tracking for myself and was told I needed to contact the courier direct with description of parcel, detailed list of contents and value. Being I was your customer and you had all the information from when I booked in the parcel you should have been raising the enquiry. I was then asked for a description of the box. But it was a brown box with the label that I used sent by you. Will just go direct and use the actual courier from now on. Very upset as this was something special for Christmas which was why I spent a lot of money sending it a secure way for it only to not reach its destination.
20/12/21 by Sarah
Excellent Service!
20/12/21 by Customer
Great service,fast printout label, no messing about.Great!
20/12/21 by D Plum
Sent a parcel of gifts to family from the UK to the USA. Parcel arrived quicker than expected. Very pleased.
20/12/21 by Claire
Ive bought lots of postage through Parcel Monkey. Its convenient and for boxes up to 30Kg is easier and I think cheaper than normal routes. From my area the best carrier is Parcelforce.
20/12/21 by MM Skye
Easy to book parcels in and good prices
20/12/21 by Customer
AVOID !!! I WILL
20/12/21 by Marek Panczak
Excellent service.
20/12/21 by JF
Excellent service, collected one day and delivered by next day. Highly recommended
20/12/21 by Lea Sherman
I used Parcel Monkey for sending a 6 kilo parcel to France via Parcel Forces Global Priority service, which arrived at its destination within the allotted 3 days. A really cost-effective and efficient service.
20/12/21 by Customer
The parcel has still not arrived - apparently in the depot but no further communication
20/12/21 by Sarah Cole
Delivered on time, that is all you ask from the service.
20/12/21 by Martin Cowley
Very helpful. Youre given a choice of couriers to pick from dates & prices no hidden charges. Ive used them a few times and not been disappointed. Simples!
20/12/21 by Hazel Stewart
Excellent service
19/12/21 by Mike Todd
Excellent service and easy to use website. Recommended
19/12/21 by Roger
Parcel force were exceptionally good at delivering the parcel ahead of time
19/12/21 by Tim Hauxwell
They did exactly what I wanted and quickly and reliably too. Would recommend
19/12/21 by Customer
An excellent service as usual.
first time iv ever had to pay extra for getting dimentions of box wrong but love the service supplied.
19/12/21 by Sue Young
Another good use of ParcelMonkey
19/12/21 by Rob
Item booked to come from Scotland to New Zealand, advised 5 days delivery. Item left Scotland ended up in Poland and delivered back to Scotland, 11 days later and still no parcel. ?!
19/12/21 by Dawn M
A fantastic service!
19/12/21 by Alan Roberts
All fine. Parcel arrived promptly.
19/12/21 by Verity Langley
Used PM loads and they’ve never let me down. My go to shipping service !
19/12/21 by Lucy Richardson
It was very easy to book a parcel pickup online. It is to go by the only carrier offered in Jersey - ParcelForce. Booking directly with them would have cost me over twice the price I paid on Parcel Monkey
19/12/21 by Tom
Saying address wasn’t correct, waited over a week and then returned parcel to sender. Address was correct!
19/12/21 by Jo
The price was good and the parcel was delivered fine by Courier. The problem came later when I was charged for an over size and over weight parcel. I supplied photographs of the package with a tape measure next to it to show that a mistake had been made. Despite numerous attempts I never made any progress with Parcel Monkey complaints department. They just asked me to be patient but this has gone on since August! I asked to escalate it but no options were given - Hopeless customer service. The over size penalty payment has been taken from my card and it seems I have no way to get it back. Royal Mail this Christmas I think.
19/12/21 by Roland Jacob-Lloyd
Excellent service
19/12/21 by customer
Parcel 24. Should have been delivered next day. Took 2 days. No explanation. I understand time of year. But service should not be offered if it cannot be Guaranteed
19/12/21 by Louise
fantastic service
19/12/21 by Mr ANTHONY FRAIS
Prompt delivery
19/12/21 by CustomerKen Oliver
easy site to iput info. quick pickup and speady delivery
19/12/21 by Carolyn Rees
Had a message from the person who I sent the item to saying it got there in perfect condition and it was up and running. Another plus for Parcel Monkey and DHL who I always send bigger items with nowadays.
19/12/21 by RE
Im a regular user of Parcel Monkey and have been using their service for a number of years. All parcels have been completely trackable and Ive had no losses or damages. Ive sent parcels within the UK as well as overseas and would have no hesitation in recommending them.
19/12/21 by Sarah
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