We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,627 reviews.
A bunch of moneygrabbers. Charged me a fine of £61 on a parcel that was £19 to send because the length was 20cm longer than expected. This meant the whole delivery was £80. Its an absurd charge on an eBay purchase which I organised collection for and was advised the dimensions by the seller, so had no control over their accuracy. I am more frustrated by the level of fine than anything else, especially as the supposed actual dimensions were well within the price bracket limits and would have cost no more to the courier. The fine meant the delivery cost more than the value of the actual item, which meant Id have been better off driving and getting it myself. Also, I was notified of this fine days after it was delivered, even though the courier would have clearly known of it at the point of delivery. This gave me no opportunity to dispute it, as the parcel had been unwrapped and fitted to the car by the time I was notified. The only proof theyd accept of dispute was pictures showing the measurements against the parcel as delivered. Funnily enough I dont do this with every parcel when it arrives. A word of advice, if you do bother to use them, whatever youre having delivered just use the maximum dimensions regardless. This will screw up their systems but gives them no opportunity to fine you ridiculous amounts when theres clearly no extra cost on them. It just removes all trust in the courier. £80 for what should have been £19!!!!
26/12/21 by JS
Paid for next day delivery, but Courier said they couldn’t access the property. This turned out to be a lie as Courier confirmed that the driver’s GPS had not been anywhere near the recipient’s address. Not Parcelmonekys fault but they have failed to follow up on this.
26/12/21 by James Rowe
Very efficient service.
26/12/21 by Peter Nye
The parcel arrived on time as advertised, just in time for Christmas, at about half the price of Royal Mail. Thank you for an excellent service.
26/12/21 by Merlin Willcox
Great condition, delivered on time.
26/12/21 by april
Top job - really good service at a good price x
26/12/21 by Eric Thompson
Wouldn’t hesitate to use Parcel Monkey again. Listed all the delivery options and associated costs and was kept up to date from dropping off the parcel to progress and confirmation of the delivery date and time slot.
Everything worked as stated and the parcel arrived at its destination on time as promised. All carried out at a very competitive cost.
25/12/21 by Mitchell Skinner
Easy to use. Choice of suppliers.
25/12/21 by Tony Drake
Excellent service from USA to UK in 7 days! Highly recommended!
25/12/21 by Natalie Gibson
A quick service.
25/12/21 by Ching Li
Really very disappointed. Parcel sent to Ireland I. Plenty time for Christmas. Didn’t pick it up the first day, then said they were expecting 3 parcels ( only 1) and it did not arrive in time for Christmas. In fact it has been stuck on the same tracking tick box ( exported from the Uk) for days with zero updates or apologies. My family who couldn’t be with me, now have no gifts. Really disappointed
25/12/21 by Customer
Have used Parcel Monkey previously for overseas parcels and found them very good.
Have just sent a UK parcel, shipped via Parcelforce 24. It is so much easier to print off labels and pay for shipping from home and then save time just dropping off at the Post Office. The shipping cost was also £5.00 less than the normal Parcelforce rate. Winner all round!!
25/12/21 by Robert Taylor
Efficient, reasonable, totally brilliant!
25/12/21 by Customer
excellent, cost effective service, will use again and recommend to others.
25/12/21 by Susan Middleton
Only one of two parcels arrived. There is no reference to parcel 2 of 2. Please rectify the situation. This is the second time we have had issues with ParcelMonkey.
25/12/21 by Fiona Brown
I find Parcel monkey very competative and take most parcels of different sizes. Impressed
25/12/21 by Sean Tierney
Very good service would recommend and definitely use again very soon.
25/12/21 by Karen
Great service - easy to use - competitive prices.
25/12/21 by Mike Paget
Parcel didn’t get to customer and haven’t heard from anyone re the matter.
25/12/21 by Karla Dean
Chose parcel monkey’s own delivery option this time as slightly cheaper. Usually very happy with the tracking but not so this time; tracking stopped once the package arrived at the 3rd party forwarding agent. Delivery confirmed by the parcel’s recipient rather than via tracking.
25/12/21 by Ian Kendall
Super fast service
48 hours delivery and so cheap
Sent several packages and was quarter of price I normally spend on postage at Christmas
25/12/21 by Lorna black
100% thank you.
25/12/21 by Harry Passmore G0LHX
Easy to order online, print label and track, delivered on time at great value, thanks
25/12/21 by John W
Easy service to use, delivery on time
25/12/21 by Steven Rogers
Makes it really simple to send a parcel and you can always rely on getting the cheapest prices from them
Whats not to like
25/12/21 by Mr Fenton
Door to door delivery for less than a book of 1st Class stamps!
Highly recommend
25/12/21 by Ms Emma Smith
Excellent service, great price, highly recommended ????????
25/12/21 by Cm Robinson
Never attempted to deliver my parcel. Tried to charge me to return it to sender. Failed to return it to sender. Told me to collect it from their offices 2000km from my location. Arranged for someone to do this for me, then told actually it’s not possible. Completely ignored me for a while. Told me it’s not possible to collect the parcel from anywhere. Have never actually admitted to losing it, but last response was just a link to their claim wizard- which had expired. No apology, no admission of losing it. No explanation. No idea how they could be any worse.
25/12/21 by Terry
It’s ok service but a few surprises I found on the way and still haven’t been answered by customer service. I was automatically charged £4 after sending because apparently I didn’t measured it right and it was a bit bigger. However, the person at the other end was also charged £8 on collection by the mail service but we still don’t know why it was force. I emailed Parcel Monkey but still not reply. I found too many hidden costs…
25/12/21 by David
Really good. Posted my parcel from UK to Gibraltar. The service provided a lot of value with a tried and tested method.
No issues with customs, delivery or pickup
25/12/21 by Rish P
The website was simple and straightforward to use and to pay for the service being booked. Drop off for a parcelforce at the Post Office was easy and I was able to track the parcel to ensure it had been delivered.
25/12/21 by Judith Morgan
overall a good experience, kept up to date with tracking
25/12/21 by Robert
Great prices, a very reliable service. I will definitely be using Parcel Monkey again.
25/12/21 by Samantha Britton
Even though on the website it said i will not have to pay customs to germany for my parcel including only personal items, DPD made me pay an enormous amount of money otherwise they will immediately send the parcel back. Of course nobody from DPD could be reached- very bad experience and never again.
25/12/21 by Customer
Really great prices and so easy to arrange postage of my parcel. Everything delivered safe and sound. Would highly recommend.
25/12/21 by Rachael
Very good and efficient.
25/12/21 by Xo
Easy to use and good prices for delivery. Quick pick up of parcel.
25/12/21 by Alexandra
My parcel still has not arrived in time fir Christmas . So very disappointed with this courier plus the parcel gained 2 kg from leaving here .
24/12/21 by Ms Mary Mccracken
Use Parcel Monkey every Christmas or if it is a friends birthday.
Easy to use site and gives several options to choose from with varying prices.
Kept up to date on the collection and delivery.
Using collection options really helps a the local post office is now closed.
24/12/21 by Rachael
Made it easy to select a parcel company and find one with a nearby pick up point.
24/12/21 by Phil
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