We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,383 reviews.
Fantastic service.
21/10/21 by Customer
Good service
21/10/21 by Phillip Manning
Really happy that my parcel was handled quickly and efficiently will use you again all arrived safely thank you
21/10/21 by Michele Harkness
Parcel force were great - picked up on time and delivery was much quicker than expected - Every thing arrived next day fully intact -
21/10/21 by B Sheppard
Fantastic service would highly recommend!
21/10/21 by Alison
Very good service parcel collected and delivered with no problems.
21/10/21 by Sally
Great service
21/10/21 by dave jenkins
my parcel was delivered to the target address. thank you!
21/10/21 by Peggy Wong
Did not collect, after two days we had to take to the distribution center our selves, Said card left to say we were not at the premises, no card left and we were there at the time they were supposed to collect.
21/10/21 by steven
This service is good.
However.... If you are sending items to the EU now, the delivery times will not be what is quoted. The best I have achieved is 10 days for a small package. Be advised.
20/10/21 by Rob. Smith
I wont be sending as many parcels because of the new product code, it was time consuming and I was unable to find a product code for some of the parcel items and so they had to be removed prior to collection. I am still yet to understand how Brexit affects a parcel from UK to Australia.
20/10/21 by Customer
Brilliant, fast and easy to book, fast delivery from uk to jersey!
20/10/21 by kieran vincent
Easy process and good price
20/10/21 by Dean Price
Parcel collected in time, and got there on the day we hoped.
20/10/21 by Sue (Reading)
Easy site to navigate and easy process, thank you
20/10/21 by Pulse Point Oils at HDR Infusions
Supposed to be picked up yesterday, hasnt been picked up yet. Wont reach its destination in time.
20/10/21 by Customer - Andrew.
Easy to use and in particular good pricing for insurance cover
20/10/21 by WearyLondon
Straight forward, the service advertised was not available at my address, so it defaulted to parcel force? Im not sure why, as we live in a decent sized town.
20/10/21 by and Deliver To Pat Donohue
Easy to use and reliable service. I have sent many parcels within the UK and abroad. Every time the parcels have been delivered within the quoted time frame and the process to book and send a parcel has always been straightforward.
20/10/21 by MK
Great service every time
20/10/21 by Customer
Good price. Fast safe delivery
20/10/21 by Kernow soap
Great prices, easy to use website and excellent service. Thank you
20/10/21 by Steve KIng
The website found me exactly the right carrier at a good price and that website was very easy to use and the parcels were picked up the next day and delivered the day after.
19/10/21 by Sara Low
The website is amazingly easy to use, really straight forward. They found the best courier for my needs, and everything went smoothly.
Highly recommend!
19/10/21 by Emma Burns
Extremely happy! Very well priced, easily arranged pick up and prompt delivery time. Will be using again!
19/10/21 by Joe Gerard
Hermes never showed up. Probably not Parcel Monkeys fault per se but I booked a Hermes collection through PM - Hermes never showed up or apologised. Apparently (social media anecdotes - not statistically valid evidence) this is normal for Hermes. Consequently I had to rebook a collection, reprint a label, pfaff about trying to get refund (which did materialise eventually) - obviously not with PM or Hermes. Parcel Monkey should either put warnings on Hermes or remove them entirely - this bad review is intended to encourage ParcelMonkey to protect their reputation and take action against unreliable suppliers.
19/10/21 by Jeremy Carey
great service and price.
19/10/21 by Emad Abualzulof
Efficient and easy to set up.
19/10/21 by Lynda
Excellent service received. Box was very heavy and it was very easy to book and collection was on time. Communication was great at all times. Will definitely use the collect from home service again. Thank you very much.
19/10/21 by Eve Garrick
Very pleasedwith service
19/10/21 by Glenn
I used local drop off - it was excellent and convenient.
19/10/21 by Peter Eve
Horrible service. Frauds!!!
19/10/21 by Patryk Amur
Excellent service. Much cheaper than going direct to Parcel force. Quick service and tracked.
19/10/21 by Donna Marie Pegg
Completely satisfied with service havent checked if parcel has arrived but happy I used parcel monkey will definitely us it again thankyou
19/10/21 by Margarita
Fantastic service quick and reliable, always use parcel Monkey,
19/10/21 by Heather+Walker
Great service. Quick and easy to use. Competitive prices.
19/10/21 by Customer
Very bad experience parcel didn’t reach on time despite paid high fees
19/10/21 by Abdul Mohammed
We have still not received our golf clubs abs you cannot speak with anyone. The clubs left the uk on the 11th October said 3 to 5 days and they have still not arrived on 19 October. They were sent to play golf on holiday but we will be back at this rate before they arrive.
19/10/21 by Linda
Poor poor poor customer service. Such a shame as it could be really good. They just dont care
19/10/21 by customer
Booked next day delivery of urgent legal documents via Parcel Monkey It was lost at the Middleton depot and communication has been appalling I.e non- existent. Could have cost me the sale of a house. Unfortunately given that no body cares I have to blame Parcel Monkey hence the 1* rating
18/10/21 by Stephen Danks
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