We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Xlant services
07/11/21 by customer
Collected in time, delivered on time
07/11/21 by Customer
Really good price, much cheaper than other quotes. Unfortunately the contents were destroyed in transit,so I had to give a full refund to my purchaser, but I put the blame squarely on the mishandling by Parcelforce.
06/11/21 by Mike T
I chose parcel monkey as could deliver parcel to new Zealand for the 5th of November. I tried to contact customer service regarding my parcel still being at Gatwick on the 6th of November. NO RESPONSE. It was really important that my parcel arrived on time. WHAT A WAIT NO MONEY! Really wish I went with another company. So angry what the impact has caused.
06/11/21 by Customer
Thanks for a great service, I’ve a few parcels to send next week.
06/11/21 by MR D ANDERSON
Great service
06/11/21 by melissa
Parcel delivered in good time. There could have been a bit more info on what process to expect at the other end, how ever this did not halt progress in the end.
06/11/21 by Anthony
Excellent service great price
06/11/21 by MR NEIL HOBBS
A good Service
06/11/21 by Keith David Dillon
Once speedy delivery within stipulated time. Thank you parcel monkey.
06/11/21 by ASHRAR
It was very easy & simple to get a quote and the booking was very quick. The parcel was collected and the delivery to destination was within two days. I was very happy with the entire service.
06/11/21 by Mr Balwant Mistry
Very fast and efficient .Great service
06/11/21 by debbie O'Neill
Achieved a good price for a heavy airmail parcel to the continent, a very useful service.
06/11/21 by R. Trinder
Absolutely fantastic service . Collected as instructed .. delivered the next day to recipient super fast .... thankyou .
06/11/21 by claire houghton
Excellent service and price no problems
06/11/21 by Slawko hryndyj
Great service, great price.
06/11/21 by Sue R
A great service. Easily done and you can drop it to the post office after printing off the labels. Way cheaper than going through other services with over weight parcels.
06/11/21 by kyle jones
Excellent service
06/11/21 by Graham Paterson
On time straight forward polite
06/11/21 by Maureen Howard
Excellent service.only first day, i dont have any idea whats going on in the background. But shipments reached very faster than schedule.Thanks a lot.
06/11/21 by Customer
It’s not delivered
06/11/21 by Steve Miller
Every day since giving my details to this company I have been getting 2/3 spam calls. I tried contacting them to find out if theyre responsible but have still had no response despite their automated response saying they would respond with around 3hrs.
06/11/21 by jprof
Really simple, gave me the best price and very happy with the service
05/11/21 by JumpingJacks
Utter waste of space, parcel was supposed to be delivered between 3-8 days so is already 2 days late and hasnt actually tracked for 10 days, their response? Keep monitoring the tracking and if it still hasnt moved by next week get back to us, absolutely no interest in trying to find out where my parcel actually is and no interest in actually trying to loate the actual parcels current location
05/11/21 by John Quirk
Parcel Monkey 2k package from UK to USA - Parcelforce was £5 cheaper than Royal Mail, easy enough to purchase on website, weighed using kitchen scales, dropped off at small rural Post Office on Friday at 3pm, was delivered to California by 1pm local time on Tuesday! Wow!
05/11/21 by customer
excellent as always
05/11/21 by Martin Bell, MHB motorcycles
excellent as always and another tree planted to!
05/11/21 by Customer
Has always been a trouble free courier for me, reasonable costs, easy to book,
Reliable. Thanks
05/11/21 by JOHN Mac
Quick and easy to book the parcel collection, the time frame for collection is anywhere between 7am and 6pm. I had the labels printed ready, I had no trouble with the collection.
05/11/21 by Emily
This is just a comparison site for courier companies. But beware, because when you pay Parcel Monkey you have no redress with the courier company if something goes wrong. I chose Courier to collect my package from a list supplied by PM. Today, five says later, I found out that the company I was returning my product to still has no record of having received my return. They asked for the tracking number - I gave them the only reference number that Courier provided. This wasn’t recognised and apparently didn’t qualify as a tracking number. As yet I can’t claim any refund for the returned product, even though Courier collected my parcel. Of course Parcel Monkey will wash their hands of it by saying they don’t transport the goods, but they happily take your money.
05/11/21 by Mark Thompson
Once again sent 2 parcel
very easy to use website
all went according to plan
05/11/21 by Dave Goodship
Excellent Service.
05/11/21 by PETER JOHN STRAFFORD
Brilliant service as usual , thank you ….
05/11/21 by Michael Kellett
Very quick service and cheap aswell was very pleased with the fast delivery and easy pick up will be using again
05/11/21 by Emma
Parcel sent to Spain from the UK, with good guidance links to UK Government guidelines. Thank you Parcel Monkey for the ease in my ability to send a parcel cheaply and efficiently.
05/11/21 by Priti Heath
The service was very good, parcels where sent with out any problems.
05/11/21 by Paul Banfield
Good price, easy to use.
05/11/21 by Colin
Really bad service with Courier, never use Courier!!!!! Been trying to get a parcel picked up for the last week and they still haven’t picked up they said they went to my house to collect, well they lied because I was waiting all day by my house and no one came. Really disappointed in the service.
05/11/21 by Customer
Efficient collection and delivery
05/11/21 by Mm
Booked DHL 24 hour through Parcel Monkey UK. cheap as chips. parcel delivered within 24 hours. very impressed. will use again
05/11/21 by R Hammond
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