We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,383 reviews.
Easy process to book online and very reasonable price for a next day collection and delivery. Courier was excellent and came at the specified time and delivery was confirmed. I would highly recommend and will definitely use them again.
26/10/21 by customer
Collected an hour before they said they would but I was in so that was fine. Delivered the following afternoon to its destination.
26/10/21 by Christine STEPHEN
Great service. Best price, collection and delivery without a hitch, thank you.
26/10/21 by Marjoranium
Good price. Delivered on time.
26/10/21 by Brenda
Easy to book online and competitive price. 2 of 20kg packages UK to UK were collected and delivered all on schedule.
26/10/21 by Tony
Very straightforward process
The only slight issue was that the documents were not sized to print on A4 paper, so we had to fiddle with the printing programme to get them to print correctly to fit on the parcel.
Dropped at UK post office on Tuesday one week and arrived in USA safely the following Tuesday in good condition.
Great result
26/10/21 by Miss Judith Stewart
Delivery took too long
26/10/21 by Senior Citizen
Easy to use website and offered a number of alternatives in terms of price and delivery company. The one I chose uplifted the suitcase sized package on the Monday and was delivered on the Thursday, all the way from the USA to Scotland. Far cheaper, by several hundred pounds, and way more efficient than FedEx. I would use Parcel Monkey again.
26/10/21 by James
Everything was as predicted. Goods arrived I damaged and on time. Great.
26/10/21 by Bill Goslin
Very pleased. Would use again
26/10/21 by Sharon Arnold
Speedy & efficient
26/10/21 by Customer
really great service, I especially like the DPD options with their one-hour timed & live-tracked delivery / collection slots
Simon
26/10/21 by SD
The site is very simple to use and easy to understand. It made the process of returning my item straight forward.
26/10/21 by Melanie
Very good ,picked up next day Deliverd in two days
26/10/21 by margaret gilson
good service
26/10/21 by Hunts fencing
Excellent service and competitively priced....
26/10/21 by Stephen McDermott
You ask me to rate parcel monkey when it is the courier that I need to criticise .I ordered a collection and parcel force did not turn up to collect !! My items were promised Tuesday and will now be late , I just hope they will be collected today although there is no email apologising or letting me know if this will be the case . I keep giving them the business but it seems if their staff are not mistreating my boxes like my previous complaint, they now cant be trusted to turn up!!!!
26/10/21 by Customer
I booked this collection/delivery a week ago with Courier via PM. The courier failed to collect when booked on Tuesday, then attended the following day (I was out), then failed to collect again on Thursday, Friday and again on Monday despite assurances from PM that they would be there. PM just says ‘they aren’t the courier they just book it’ as if that helps. They take the money but it’s not their fault? I have let my customers down immensely by using this service and will not use them again.
26/10/21 by Marc
Fast delivery, parcel collected , collect at 8pm was delivered next day .
26/10/21 by Sonia Evans
It was cheaper to book Parcelforce thru Parcel Monkey than using their own website. Odd but good????
26/10/21 by Ian Sharpe
Straightforward efficient service, ordered online and shortly afterwards received the email to print my label. I used Parcelforce 48 with PO drop off. Far cheaper than going direct, would’ve been 5 stars but ParcelMonkey charged me extra for insurance above £60 when Parcel force provide £100 of cover already?
25/10/21 by Steve
Prompt delivery. Good price. Dead easy.
25/10/21 by Laundry Lady
Smoothe and readily comprehensible process which culminated in the safe, rapid delivery of the parcel. Thank you!
25/10/21 by Customer
Excellent, fast and safe service to Germany.
25/10/21 by John
First class service
Thanks
25/10/21 by buttoned furniture
Parcel arrived as it was promised so I’m pleased
25/10/21 by Linane Walker
Easy to use and prompt pick up and delivery
25/10/21 by Pat
Great service, very easy to use. Dont hesitate to use this service
25/10/21 by David
Very easy to get a competitive price and book etc.. all delivered OK, would use again, thanks ????
25/10/21 by David Rayner
Excellent as always. I’ve used parcel monkey a few times now over 2 years and they’ve been reliable without fail.
25/10/21 by James
Incompetent liars with no interest in actually finding your package if it gets lost. My package got damaged in transit on the day it was due for delivery, i was told that it was will arrive at their warehouse within 24/48 hours; This was never case as the tracking showed that it had been back and forth on a delivery van between the sending and receving depot mutliple times. They had contradicted themselves so many times that i no longer believed a word they said. 4 weeks later, i get told my package is lost and theres nothing they can do to help. Attempted to raise a complaint many times but they dont seem to acknowledge. By not having a phone number, they can hide behind their support centre as they know theres nothing anyone can do if they get conned by them. I lost £300 due to their incompitence as they refused to accept responsibility for their actions. Absolute disgrace of a company. Would get better service using a carrier pigeon.
25/10/21 by Curtis
My Son sent my Daughter a book that she wanted from the USA. The tracking said that it had arrived in London on 13th Oct. It then said left Heathrow Oct 19th at 1.07am, then that it arrived at Heathrow 19th Oct at 4am. Then no more info. Their system said that I needed to register to be able to contact them on live chat. I did that and my acc set up was successful. Live chat doesnt work at weekends. So a response was recd to my email on Monday morning it asking me to click on a link. It said I needed to log in...but it wouldnt let me. So tried to reset password. It said that it had sent a link that never arrived even after 4 attempts. The chat line tried to change the password and I recd an email from them with the pssword they had changed it to. That didnt work. After a very long chat and being told they had no record of my email address I was told there was nothing that they could do. She clearly didnt believe me when I said that I had recd emails and asked me to provide copies which I did. She then asked if I was the sender or the receiver. I told her that I hoped to be the receiver. She said that the senders would need to sort it out. WHY when they had kept their end of the bargain ie shipped it from the USA to London. Totally unhelpful and unwilling to accept that the problem is theirs. Not the USA end, not me, not my email address. THEIRS !!!!! totally incompetent. Use this company at your peril.
25/10/21 by LYNDA COOPER
Effective and efficient service delivery to NZ which took 8 days
25/10/21 by Customer
I have used Parcel monkey for many years as both my sons live in different areas of Germany.previously I have had a few problems with delivering to Berlin. Delivery was always a problem Berlin side and this is the first time the tracking has continued into Germany .We then had Brexit and I had a return due to a item code But this last parcel arrived with ease in 1 week which considering the windy wet weather in both countries I am happy with.
I hope that the good service continues and we are back to the original good service we had when I first used them 5 years ago.
25/10/21 by Finn's Oma
First thing in the morning I booked a bike to collect at 1pm. Called several times between 1pm - 3pm and each time had to talk to multiple people, some who were very confused as to why I was talking to them and where I was calling from. Each time I was told the driver was 20mins away. Driver finally collected at 4.30pm. Three and a half hours late! Worst thing is being told each time that itll be in the next 20mins....
25/10/21 by Sara
Great idea - very easy and reliable to use
25/10/21 by Helen P
Parcel monkey is a great way to send parcels and I’ve never had a problem before using them but this time was different. The company picking up the parcel, DHL never turned up on the day (Mon) and I never received a text to say they couldn’t. I let parcel monkey know it was rescheduled to be picked up Wed which it was and then someone from DHL came to pick it up again Thursday. I understand it’s not Parcel monkey fault and I do feel sorry for the drivers from DHL in these strange times ( covid) .I would use parcel monkey again but maybe not DHL .
25/10/21 by Hazel Nicholls
I had to get my jacket which I forgot in a quite a secluded place in south wales. All things worked so smoothly and my jacket was delivered to me in London on the next day. The price was reasonable..highly recommend.
25/10/21 by G Kathare
Sending gifts to my grand daughter in Brisbane. Collected Thursday delivered following Wednesday, amazing! Her birthday card took 28 days for same journey. Very efficient service from Parcel Monkey thank you
25/10/21 by Customer
Brilliant service so easy to use.
Booked a parcel collection late on Sunday, parcel Collected on Monday at 11AM and was delivered in Jersey (Channel Islands) 11AM Thursday the same week.
Great service, Great price!!
Well done Parcel Monkey UK.
25/10/21 by Practical Bill
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