We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Excellent service ease to use website
23/02/21 by John Green
Quick and straightforward, I have found this a swift, fuss free medium to get a good price for a courier service, and have had no let downs on collection times. I recommend it!
23/02/21 by of Bury, Lancs
The process was easy and cost effective - very pleased
23/02/21 by Karen smith
Using Parcel Monkey is really beneficial to our business. Their service is great. Room for improvement would be to get more accurate quotations for deliveries before actually booking them; that wastes time and with more export since Brexit we need to be as accurate as possible.
23/02/21 by Customer Mantec
Sent a bike in a box, it was meant to be parcel force 48. (Which I assumed meant 48 hour delivery?) Booked for collection on a wed, waited but never turned up. It got collected late thurs and delivered following Monday. It got there. I guess thats about average for this country? ... plus I do live in the sticks.
23/02/21 by Customer
Exellent service!
23/02/21 by Guest
Great value. Efficient service and communication.
23/02/21 by JulieG
Although the drop off and paperwork was good the promise of delivery to Los Angeles in 3-5 days has not happened. The parcel has not been delivered after 7 days.
23/02/21 by Clare
Parcel Monkey U.K. Excellent service, good communication. DHL pick up service was early, very pleasant in conversation and help with documentation.
My parcel arrived on time as predicted by the courier service DHL.
23/02/21 by Customer
Excellent mainly use these guys because they are the only ones I can find DPD collection...DPD being the best courier service there is
23/02/21 by Travis50
Was pleased with the overall service but was longer than I thought it would be
23/02/21 by Customer
Compare with other sites on a regular basis and always come back to Parcel Monkey, good choice, value and service will definitely use again.
23/02/21 by Robin Bastable
Parcel didnt arrive in time despite paying for next day. Ruined a virtual event. Very disappointed
23/02/21 by Louise
Excellent user friendly process but extensive prohibited item list and patronising customer service
23/02/21 by Customer
Excellent service so quick ????????????
23/02/21 by Geoff Hunt
always good on price and carriers on time
23/02/21 by Customer
Excellent service, thank you.
23/02/21 by Mrs Webster
Always spot on
The service has never let me down and it is so easy to use. We have posted all sorts of stuff but it s never been a problem.
23/02/21 by andy
just seemed a bit slow to get here compared to other services
23/02/21 by N Butler
Absolutely rubbish service. Sicne 15th of Jan a parcel still not delivered. And they keep saying that Brexit is causing delays. The lady that I speak with is called Megan and she is not helpful at all! Will never use parcelmonkey again. another courier are much better. They delivered a package to China for a week and a half.
23/02/21 by Valentin Donev
Excellent service so easy to use and easy to understand. Reasonable price too
23/02/21 by Richard Reet
Fast and efficient services, from ordering, to collection to delivery.
23/02/21 by Secker & Sons
Easy to navigate site, competitive pricing and parcels uplifted and delivered as promised
23/02/21 by Karen Moore
Perfect, no issues.
23/02/21 by Customer
Terrible service, my parcel stocked more than months somewhere, did not riches the country destination , horrible.
23/02/21 by Friend of Ted
Wasnt sure what to expect, but brilliant service, quick and lots of options. Package returned to supplier with minimal input from me. Very impressed.
23/02/21 by AT
Did what it said it would.
23/02/21 by Mark Hendy
Appalling service, used parcel monkey on a recommendation and item was damaged in transit, I had purchased insurance to protect the product but parcel monkey totally uninterested in offering any assistance. Avoid like the plague, at least if you go deal directly with the carrier you have better protection.
23/02/21 by mr angry
I have used Parcel Monkey before and had no problems. However, this was the first time I have used DHL and it will be the last!! I arranged and paid for Next Day delivery. My parcel was duly picked up and I thought it would be delivered the following day. That did not happen and I had a very disappointed grandson who did not receive his birthday present. I had not been notified by DHL of any delay on the parcel I had to go into tracking to find the parcel. I did receive notification of its delivery the following day.
23/02/21 by HENDERSON
Stated delivery 5-7 days. It’s been nearly 2week and parcel not delivered.
23/02/21 by Pierre
Absolute rubbish Do not use if you value your sanity and or your goods I’m waiting since early December and I’ve had at least 20 plus emails with excuses and lies and still no parcel Do not use them This is a genuine review
23/02/21 by Justin O'Brien
Day 1 - Order placed
Day 2 - Parcels collected
Day 3 - Parcels delivered.
Simple, affordable, efficient
23/02/21 by Paul
Always excellent. My only thought would be to prominently display that import duties to France now kick in at goods valued at over £135. At about 20+% on cost to the receiver this is important to know!
23/02/21 by martin petch
A Happy Customer
23/02/21 by Ken Trethewey
Never had a problem using parcel monkey very competitive prices. Parcels always arrived safely and on time
23/02/21 by Ke
Website stated "3-4 days delivery" (ParcelForce). Its been more than two weeks now and parcel still hasnt arrived (and still counting). Good pricing and prompt collection though.
23/02/21 by Camille
Easy to use, would hesitate to recommend
23/02/21 by Claire
The most incompetent, unprofessional and unorganised company. Even a monkey can do a better job than this group... I paid for a package to be picked-up and with over a week and a half of correspondence, including times which as much as 3 different agents replying to one message with no answer or differing responses, I was finally able to get a credit (that is if it ever happens). It’s amazing this organisation is still afloat, which no doubt is only being propped up by Covid. Stay away, very far away. I suspect this group will go broke once Covid is over...
23/02/21 by Jeffrey
Great service - quick & easy to book, reasonably priced & was delivered within 48 hours of posting. Will def use again
23/02/21 by Claire
Brilliant service and great value for money.
23/02/21 by Jo Ratcliffe
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
