We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
IF YOU HAVE A RETURN, THE PARCEL DOES NOT GET RETURNED TO YOURSELF, IT GETS RETURNED TO PARCELMONKEY, THEN THEY CONTACT YOU TO GET YOUR PARCEL RETURNED. ILLEGAL. use another reputable company, there are many out there. PLUS THEY CHARGE YOU FOR THE PRIVILAGE AND IT IS MORE THAN THE ORIGINAL COST OF POSTAGE, eg £11.99 original postage, parcelmonekey return costs £13.99 + vat = £16.79
02/03/21 by solar power
My parcel has been damaged could someone please contact me
02/03/21 by Yazzmin Cato
All good hence prices
02/03/21 by Customer
Driver arrived 2 days late for collection of a next day delivery parcel. I had to pay again to get it delivered.
02/03/21 by Customer
Faultless in all honesty the price was good DHL did the logistics work and it was simple.
02/03/21 by Customer
The service is fantastic Bournemouth to Bury St Edmunds in 24 hours no extras paid for next day delivery
02/03/21 by Silly willy
Delivered my parcel thanks. Good service
02/03/21 by Jeremy Phillips
Thank you for coming back to me shame it has taken trustpilot to do this . Once again however I have to do something instead of you doing something (your job) you have my details and the order it relates too review the file and you call me. You have the number
02/03/21 by Paul Mullins
Have had a terrible experience with the delivery of this parcel with Parcel Force. They have taken it out for delivery 2 days on the trot and been no where near the delivery address. I am awaiting a load of excuses from the Belfast depot but nothing from them yet. I will be complaining to Parcel monkey for such a lousy service. I paid for 48hr delivery not a week!
02/03/21 by Mr M Edwards
Very good again, well done.
02/03/21 by Mr Borg
Amazing customer service! Recently had an expensive package go missing (DHL’s mistake) and they refunded in full in a very quick timeframe. Low prices and great customer support. Thank you!
02/03/21 by Jack Law
Unfortunately a parcel had an estimate time for collection between 2-3pm. Had to use the online chat at 5pm to say it hadn’t been collected, to be told could be up to 6pm. Then at 6pm was told to wait till 6.30pm. This parcel was for a delivery tomorrow. Online chat informed me they had rescheduled for tomorrow, unfortunately having had to wait in all afternoon I couldn’t take the following day off work. Chat sorted the cancellation and my request for a refund should be done in 3-5 days.
02/03/21 by Vivienne Sedman
I have used their services in the past and was not dissapointed, I am a foreign student studying in the UK and was trying to move back home, I had two parcels on with my clothes and one with my monitor. My parcels were stopped in the french border and I was charged with a duties tax charge(a big one at that, keep in mind I am a student I do not have a steady income). I tried communicating with parcel monkey and they have made it hard as physically possible. Their UK office has only email support tickets and no live chat, They threw all the blame to the company they used for my parcels which is DPD which funny enough DPD claims that any change for the parcel are Parcel Monkeys fault. My support ticket has been left unresolved and the time for me to pay the charge is running out. I personally blame Both companies hence the writing of this review for parcel monkey.Though I understand that Brexit played a role in this charge, There was no attempt to comminicate this possibility before hand or have a warning when filling out the Parcel Monkey forms , nor it makes sense for my personal belongings which I have purchased years ago which have more sentimental value than anything be charged like that. I would not reccomend using them to send parcels abroad or vice versa. Please for your sake stay awake from them.
02/03/21 by Customer
Best delivery company ever. Uk to Australia so quick. Cost was amazing. Thank you
02/03/21 by Sue
Always a great service!
02/03/21 by Sian Dodds
reliable and easy to use. Perfect service
02/03/21 by Ben
Very happy with the service at a very competitive price. The parcel was delivered quickly and its recipient was very happy. I will certainly use Parcel Monkey again
02/03/21 by Customer
Very efficient and careful with transportation... Thanks
02/03/21 by Customer
aw-sum very pleased
02/03/21 by robin martin
Cheap and fast
02/03/21 by Customer
Brilliant service from booking online with the courier of choice to collection of the parcel, then delivered next day before 12 as promised. Very reliable & excellent value, definitely be using again.
02/03/21 by Angie and Nick Gregg
Picked and delivered on time
02/03/21 by Mr Tony Johnson
This was the first time Ive used Parcel Monkey, having been recommended by a colleague. The booking process was simple to do and the parcel was collected on the day advised. It was delivered the following day, again, as promised. My only gripe is that I wasnt given any indication of time of collection, so had to take a chance that Id be in when they called. Fortunately, I was.
02/03/21 by Patrick Crabtree
Excellent and easy service
02/03/21 by Stevie
This is the first time I have used Parcel Monkey, sent a parcel to Australia and it arrived 1 week later... brilliant!!!
I used Parcels 2 Go a few times before but had such bad service, the last parcel was returned to me 6 weeks later with no explanation so sent it again with Parcel Monkey.... no problems, will be using again
02/03/21 by Sharon O'Donnell
Great price and delivered promptly.
02/03/21 by Gareth Stuart
Great service
02/03/21 by Anne Leo
Great service and value
02/03/21 by Tony
Smooth and simple transactions, would definitely recommend, thank you!
02/03/21 by Deborah Head
Parcel Monkey arranged for DHL to pick and deliver my parcel. All went well. No problems and I saved a couple of quid.
02/03/21 by Jon Bee
Quick deliveru , from UK to USA within 4 working days but the parcel was expeceted 2 weeks after that
02/03/21 by Aniapolak87
Easy to book, quick to pick up, delivered on time.
02/03/21 by Customer
First time user of parcel monkey
Quick and easy to use will definitely use again
Really impressed
02/03/21 by Sandra Moore
great service
02/03/21 by HENDERSON
Difficult to use website, expensive couriers and need a printer or smart phone to operate. Excludes many people who dont have these facilities.
02/03/21 by jarvis
Very easy to book and collected as said. Customer very happy with the delivery to them.
02/03/21 by Customer Judith Dumfries
Terrible customer service. A shipment was meant to be delivered in 5 working days. For 1 month the tracking number showed no update. 1 week after they finally said a claim for loss was opened the tracking information was updated, so they said that they will no longer proceed with the claim. 10 days and still no update, the item was not delivered and the recipient has not been contacted. The shipment has clearly been lost and they are ignoring my messages. I have contacted trading standards.
02/03/21 by Vladislav Petrov
Bit of a delay - but it got there
02/03/21 by Paul Randall
Great Service. I have used your service many times to send parcels to Australia, I have never had any problems, fantastic service all round.
02/03/21 by Susan Davey
DO NOT USE Parcel Monkey do not care about customer service at all, they promise a collection then no one turns up. You complain and all they said is do you want to cancel it then Had multiple issues with them!
02/03/21 by ZAf
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