We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Sadly, after nearly 2 weeks my parcel has still not arrived ????
06/03/21 by Customer
Very easy to use
06/03/21 by neal weaver
Great easy to use service. Easy to select the best option and easy to find updates on your parcel
06/03/21 by Anne
Excellent prices,excellent service .Collected
and delivered on time.
06/03/21 by NIGEL PUGH
Sent parcelforce 48. Good price. Delivered on time.
06/03/21 by Anne Jennings
Was a bit sceptical at 1st.. but thought "what the heck its over half the price cheaper than going to post office. " so glad I did it.. was simple to use. Would deff recommend
06/03/21 by Marko
Why do you keep pestering me for a review when you havent even delivered the parcel yet? OK.My review. Very slow service. Very annoying and persistent Bots misusing my contact details!
06/03/21 by Oakley Turvey
Wouldnt use anyone else. Its a brilliant service for us Ebay sellers.
06/03/21 by Christopher McCulloch
All good. Collected on time and delivered promptly.
06/03/21 by Peter Sheppard
Efficient and quick service with easy to follow instructions.
06/03/21 by T Sears
The process was very easy and the service quick and efficient,I will definitely use them again
06/03/21 by Customer
Top service best price
06/03/21 by Customer
I have Sent a Parcel to Germany with Parcel Monkey UK. Very good and Straight forward service. Provided step by step guidance regards Tax Invoice. Will definitely use them again. Highly recommended to send Parcels in Nationwide or to the Continent.
05/03/21 by D Hassan
I use this service a lot and its very good
05/03/21 by B. Topore
Easy to book and clear instructions.
05/03/21 by Mr Graham Nicholas
Avoid at all costs!!! Parcel delivered all smashed in. Id paid for insurance but oh no even though liability was admitted they refused to cover insured amount. Ended up taking Parcel Monkey to small claims court to recover costs. Disgusting customer service (if you can call 10 days to reply to emails customer service) pay peanuts get monkeys!!!!!
05/03/21 by Scott
No problems with process, evn when customs details required
05/03/21 by Robert S
Excellent service! Parcel collected from home in Cumbria at 9am Monday morning by Parcelforce and delivered to my son and his family in Scotland the next day. Would definitely use Parcel Monkey again.
05/03/21 by Kathleen
So you book in with a service that should take 48 hours max. (Parcel Force express48) takes 11 days, complain to parcel force who honour a late delivery but you have to go through the original booking service to be told we dont warrant late delivery just save yourself the hassle and book direct with the company who were going to send your parcel
05/03/21 by P W
Parcel dropped off on the 12th of December, we were told it would take a week and it was received on the 05th of March. I chased the parcel up several times, was asked 3 times to describe what was in the parcel. If I track it now, it still doesn’t say that it had been delivered. I am pretty disappointed!
05/03/21 by SANDRA
Setting up the account was a complete nightmare. Fields were not long enough for address and I had to redo things several times. The service however worked well if a little expensive.
05/03/21 by Customer
Amazing customer service.. Very easy to navigate website and very competitively priced..
05/03/21 by Rob
Fast and efficient service. Easy to navigate, good communication.
05/03/21 by Merc
Have been using Parcel Monkey now for some time after getting rid of interparcel who kept letting me down.
Had nothing but a great service from these guys and really keen pricing.
05/03/21 by Paul Williams
Easy to use and very good prices.
No problems every time I’ve used it!
05/03/21 by Matthew Dweh
Parcel got to Sydney from London quickly with no problems.
05/03/21 by Richard Vickers
Very easy to set up and use, happy with service
05/03/21 by customerRobbins
Dropped parcel into drop off point on Monday morning but the parcel wasnt delivered until Wednesday. We thought we paid for next day delivery. Previous deliveries leading up to Christmas were ALL delivered next day.
05/03/21 by McA
Good and efficient service provided by Parcel Monkey
05/03/21 by glasgowgirl
Took them over a month to get my parcel from UK to Italy. Then they have decided to send it back. It has now been 3 MONTHS since I have sent it. They are asking for me to pay for return postage when they failed to deliver in 3 MONTHS, and didnt even refund me for their useless service. AVOID.
05/03/21 by RMD GARAGE
easy to use, great price - far better than booking direct with dpd/tnt/fedex/parclforce and got there on time as promised!
05/03/21 by Miss Graves
Very pleased with the service, everything explained customs declaration etc.
the parcel arrived ontime for my grandsons birthday
05/03/21 by Russell Polloway
Service was all excellent, only slight issue is the delivery driver who picked it up was a small lady who wouldnt of been able to lift the parcel. It wasnt a problem as myself and my daughter lifted it onto the van, however this may be an issue for some people.
05/03/21 by Customer
Very pleased with the service and quick delivery of parcel
05/03/21 by Denise Barclay
FIRST TIME CUSTOMER - EXCELLENT SERVICE AND EASY TO USE
05/03/21 by Customer
Does what it says on the tin. Package collected and delivered as promised.
05/03/21 by Customer
Very helpful interface for comparing and booking couriers. Very smooth process where Parcel Monkey is concerned. Less impressive from Parcel Force but ok in the end.
05/03/21 by Joanne Parkes
Picked up parcel early and delivered early too. Hassle free service and easy to check status of delivery
05/03/21 by Customer
REally good tracking up to the time the package leaves this country but then less accurate when reaches destination country but understand this isnt completely within courier control
05/03/21 by customerLL
No wonder this company is called parcel monkey...... atrocious service. Would definitely NOT recommend. Have lost a parcel to Spain. Its been over 3 months and I am constantly told lies, it’s being returned, it’s been lost, it’s been found. All I want is a refund, but utter the word refund and the service ends. The live chat is useless as is the messaging service. I send parcels abroad to family all the time. First AND last time using parcel monkey. Definitely do NOT use.
05/03/21 by Vandra Enfield
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