We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Never a problem, always awesome. Highly recommended.
28/02/21 by Alan G
Lost my first parcel on way to usa by sending it to Holland. Struggling to speak to a real human so sent the customer another parcel. 2nd time lucky they then email me saying they need to return the parcel as it failed delivery because of attempts to delivery (baring in mind the parcel is still in the U.K. and hasn’t even left the country yet to travel to usa) no clue how they know the reciever wasn’t in from the other side of the world. Worst shipping booking company ever
28/02/21 by Josh O'brien
Easy to book on line - plenty of choice. Booked exactly what I wanted. Item arrived as stated. Would use again.
28/02/21 by customer
Great service
28/02/21 by Paul Manuel
Excellent service!
28/02/21 by Nicole
The website was easy to use and I printed the labels. The parcel was collected the following day, which was a Monday and was delivered in UAE on the Thursday.I was able to track its progress. Very satisfied.
28/02/21 by Mr John Thompson
Good service, parcel collected on the day specified, although would have liked more details of what time it was going to be collected (e.g. earliest or latest time) or whether they would ring the bell etc. Delivered to the recipient promptly, no issues.
28/02/21 by E OSullivan
Easy to use and easy to work out, great service
28/02/21 by Customer
I’ve been using parcel monkey for few months now and have found them to be quite good but not perfect .I needed to ship an oversize parcel only 10kg but their booking system only put me onto a very expensive option from parcelforce .So I look on the parcel force web site and the option for oversize is there for half what spunky monkey is charging. So guess which one I booked .i am aware that primates are supposed to be less intelligent than humans but come on don’t take the wee wee.I don’t care if it’s a cutthroat business if you ain’t going take a dump get off the pot
28/02/21 by mr stephen lake
Cheapest service and very reliable
28/02/21 by Customer
picked up and delivered on time
28/02/21 by Mrs Jean Shaw
Excellent reliable service, will definitely use them again for my parcel post.
28/02/21 by msnpaddle
Delivery on time, fair charges/cost
28/02/21 by Customer
Brilliant service, all went as it said
28/02/21 by Mrs Groves
Easy to deal with and got me a good price well done. Will recommend and use again
28/02/21 by Martyn Vevers
Package arrived safe and sound. Great service and prompt, reliable delivery to UAE. Thank you
28/02/21 by Lisette Julio-Quinn
I use parcel monkey for larger parcels and get really excellent price for parcelforce drop off
28/02/21 by Carl
all was well. delivered on time, no problems
28/02/21 by Mr Robert Higham
First time using these guys and it was fantastic, very easy to use and I was able to get the best deal on sending my Parcel to Spain. Highly recommend and will use again.
28/02/21 by Warren
Easy to use, great value, and excellent delivery times.
28/02/21 by john don
So far our parcel deliveries have been successful using this service. They take a long time as the place is remote, but not the fault of Parcel Monkey
28/02/21 by Jenny
Excellent service would recommend you 100%
28/02/21 by Mr Anthony Billington
An efficient service which gets round the absurd high prices charged by most carriers. Thank you.
28/02/21 by Peter
I always use parcel monkey now ,it’s so easy to do ,there’s no stress of having to go to the post office .They give you a time when they pick the parcel up and every time I’ve used them the parcel has arrived the very next day .Also there prices are very reasonable,so yes I do recommend them .Thankyou parcel monkey great service and great prices
28/02/21 by Customer jeannette
Easy to use site but only as good as the courier you choose to deliver!
28/02/21 by Mr D Cooper
Totally unhelpful, didn’t report to 5 messages until I mentioned they had disclosed my information to someone without my permission which is a data breech.
28/02/21 by Customer
Delivered to France in 2 days with very clear tracking
28/02/21 by Fiona White
Good price and good service from dpd.
28/02/21 by Ian Voller
Nice and easy
28/02/21 by Customer
I have not receive my parcel since booking for them on the 16/02/2021. Can someone look into Parcel force and Courier
28/02/21 by Babs Solomon
I followed the promises of Parcel Monkey to deliver a parcel to Vietnam in 5 to 6 days. I delivered the parcel to a drop off on 5 Feb. Today, 28 Feb, the dpd track my parcel site says that iti s still stuck in Singapore awaiting transit to Vietnam. Frankly this is appalling. Even accepting for lunar new year and covid restrictions, I would have hoped at least for some message explaining the delay. Thats the problem when you pay. Nobody cares afterwards
28/02/21 by Arbee
East site to navigate and cheapest postal prices
28/02/21 by VB
Great service. Will definitely use again!
27/02/21 by Edita T.
Parcel was well handled and arrived within good time. Pricing was also quite reasonable.
27/02/21 by SAMUEL THOMPSON
i found that Parcel Monkey where very efficient thanks
27/02/21 by Mr. Patrick Trembath
Fantastic, reliable service. I will use it again in the future. Highly recomend it
27/02/21 by Attila Szecsi
Good most of the time but occasionally when they fail to collect with no notification it can be difficult.
27/02/21 by Graham Stone
Fantastic price and used parcel force to deliver. Biggest difference to other parcel companies is that the insurance for expensive items is a lot less.
27/02/21 by Mr Kohan Rebeiro
Excellent service as usual, great price and service
27/02/21 by KW
No complaints at all regarding the service from Parcel Monkey Uk. Excellent service
27/02/21 by Mr Edward Smith
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