We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
All good,
Will use as require
22/02/21 by Customer
Great service easy to use
22/02/21 by Mr T Carter
Documentation clear. Delivered on time. Well done.
22/02/21 by GS
Ive still only reasons for giving them 5/5.
Always works out as hoped and if not then the excellent customer service resolves any issue swiftly.
Would recommend.
Thanks
22/02/21 by Tristan Bryant
Parcel monkey delivers promptly -: the problem is not with them but with EU Customs who charged me with VAT and handling fees adding a total of 57 euros to my parcel- no explanation at all- the content was a gift to my daughter and I don’t know how to get round this bring a further issue down the line
22/02/21 by Customer
Sent several parcels with PM through different couriers and each has worked out just fine. No problems with collection or delivery. Prices are good too. Very happy.
22/02/21 by Jon S
The service to Southern Ireland is fast and efficient.
Bit harder to fill in the customs form but will get used to it
22/02/21 by Karen
Parcel Monkey have always been extremely convenient, efficient and with all details correct.
22/02/21 by Cliff Adams
I found it ok to use their website, however it definitely struggled with the Canary Islands address, no special characters available or recognised.
Made it awkward and had to keep STARTING AGAIN, AND AGAIN, AND AGAIN.
Not good
22/02/21 by Customer
I have just received an email asking how did we do? Well, you didnt do. My package wasnt delivered yet, was supposed to be 3 days but last update i had was on the 12th Feb. Could you please let me know wheres the package and when itll be delivered? Thanks!
22/02/21 by customer
On two separate occasions, the courier failed to do as clearly instructed on the label - to use the entry-phone at the flats to alert the recipient to the parcels arrival. As a result it was not delivered and I spent two very stressful days on the phone trying to find out where it was and how it could be collected. Sadly I will not be using Parcel Monkey again.
22/02/21 by Jean Lowe
Great service and great price thank you Parcel Monkey!
22/02/21 by Jane Twigg
Great service. Very easy to order and efficient. Also, unlike other courier services, actually have help contacts on the website.
22/02/21 by Customer
Good service and excellent value
22/02/21 by Robert
I ordered and paid for a parcel delivery to Slovakia. 10 days later my parcel turned up on MY doorstep. No notification, no explanation. Waste of time and money
22/02/21 by Katarina
I always use parcelmonkey
Affordable, dependable, convenient and you can select pickup or dropoff
22/02/21 by cathy
Great service as always, very reasonable price, good communication, exactly what it should be!
22/02/21 by Chris d
Items posted without any problems and cheaper than the post office
22/02/21 by Vintage vibes
Very good service
22/02/21 by JOHN BASKIN
Service is great but I struggle to find a way to send items insured
22/02/21 by Customer
Very easy to use, great service.
22/02/21 by Jeremy Thomas
Great service thanks
22/02/21 by JSH
I have used parcel monkey uk, on numerous occasions, and they are my go to company when I need to send parcels. I think their prices are really less expensive than going to the post office etc. The forms are really easy to use and you get an excellent choice of options when it comes to the couriers.
I would highly recommend using them.
22/02/21 by Debra hudson
BEWARE! Parcel Monkey charged us a significant amount to sent to Israel, which was fine during these time. However the item arrived in Israel, so I tried to contact their courier who were holding it at their customs, unfortunately the courier could not speak to us due to the customers name being on the parcel. So our customer contacted them to which they said no parcel existed in the system, or was already on its way back to the sender, giving no further details to them. Parcel Monkey contacted us a few days later saying we had to pay a further £40 if we want our parcel back. Basically conned into sending a parcel they never delivered or refused to deliver then made us pay to get it back. For a high value item we decided to do this a refund our buyer. Terrible customer service when questioned and simply said "We are very sorry to hear this, please pay this invoice to receive your parcel back"
22/02/21 by Sam B Mc
Parcels are never collected on time and getting worse every time
22/02/21 by Customer
polite and efficient delivery
22/02/21 by R LAWRENCE
Good service and price
22/02/21 by c bell
Very efficient and fast!
22/02/21 by Customer
Everything went smoothly from parcel monkey end. Would use again.
22/02/21 by Jay D
Easy, quick and a great service
22/02/21 by Mrs Ilett Cowan
Very Good, Thanks
21/02/21 by Customer
Absolutely fabulous and such an easy way to deliver a box of gifts from London to the Gold Coast, Australia!
The package was collected from my home and was there within 6 days.
Absolutely fantastic! Will be using them again!
21/02/21 by Amanda
Very easy and clear, bringing all options in one place.
21/02/21 by Helen Goodinson
Very impressed with the speed of delivery. The cost was significantly less than going directly to the carrier.
21/02/21 by Elaine
Brilliant service, so much cheaper than normal post office costs and Tracked parcel to delivery
21/02/21 by Sarah Pettifer
Easy to use and quick delivery.
21/02/21 by Ralph
Ive been using parcel monkey since 2017! 5 stars every time!
21/02/21 by Customer
Great service, parcel arrived at destination the next day as promised. Will use them again.
21/02/21 by Jacquie slark
1st time using Parcel Monkey and DHL. Superb service. Couldn’t fault. Would definitely use again.
21/02/21 by Deva & Rose
Parcel was booked with ease, collected and delivered as planned . Thanks
21/02/21 by Margaret Drewett
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