We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Very pathetic service not recommended. Used from US to NZ. Parcel did not receive yet. Support is replying with automated apologies messages on email other than no update since February 11. As per Parcel Monkey Tracking its in NZ but where no body knows.
28/02/21 by Rizwan Azhar
Excellent, efficient service, returned very quickly and very easy to use.
28/02/21 by Customer
Great service easy to use thanks again :) 5 stars!! Will be using you again
28/02/21 by Char
Outstanding service and so competitive. Parcel collected for delivery to Japan on time from my door, delivered to the recipietents door 6 days later. The booking proceedure and customs documentation instruction are refreshingly clear and so easy to complete. This is now the third occasion I have engaged Parcelmonkey - flawless everytime,
28/02/21 by John Latter
All good very happy with this simple to do service
28/02/21 by DAVID MCCABE
Easy service to use, has always found me a better courier deal than I could find by my own methods. Top drawer!
28/02/21 by Ian C
Awfull service I sent parcels back to a company I received a email to say all my delivery that was delivered by parcel monkey was really badly damaged and I could not have a refund the force the driver must of thrown them the box’s were delivered wet and units all smashed up no joy trying to claim anything back from company as it wasn’t their fault it was parcel monkey and all I got was a email saying I should have taken extra insurance out to cover damage awful customer service and awful company I have lost over £400 and the £50 I paid them to deliver it ????????????????????
28/02/21 by Annette James
Great service, no issues at all
28/02/21 by K Gray
Excellent website easy to use good value
Will use again
28/02/21 by neville fisher
I wasn’t happy with Courier and have written to you asking for money back, they turned up 2 hours earlier than what they said they would so no one was home, they emailed later that night to say they missed me and didn’t say if they were coming back or not so I had to post it myself really not impressed
28/02/21 by customer
Love this! Have sent two items large and small to Edinburgh recently and this gives you the best deals by far. Both times I’ve used different couriers because of price, both have arrived next day. I work for Royal mail but our competitors are by far cheaper unfortunately. A friend put me on to this and I’m so glad he did, I’ve recommended it to family who have since used it. Fab! ????
28/02/21 by Neil Tunnell
Order was collected 17th for delivery 18th. It arrived 26th even after calling. I had to send the parcel again via Dpd which cost me more money.
28/02/21 by cath mills
Never a problem, always awesome. Highly recommended.
28/02/21 by Alan G
Lost my first parcel on way to usa by sending it to Holland. Struggling to speak to a real human so sent the customer another parcel. 2nd time lucky they then email me saying they need to return the parcel as it failed delivery because of attempts to delivery (baring in mind the parcel is still in the U.K. and hasn’t even left the country yet to travel to usa) no clue how they know the reciever wasn’t in from the other side of the world. Worst shipping booking company ever
28/02/21 by Josh O'brien
Easy to book on line - plenty of choice. Booked exactly what I wanted. Item arrived as stated. Would use again.
28/02/21 by customer
Great service
28/02/21 by Paul Manuel
Excellent service!
28/02/21 by Nicole
The website was easy to use and I printed the labels. The parcel was collected the following day, which was a Monday and was delivered in UAE on the Thursday.I was able to track its progress. Very satisfied.
28/02/21 by Mr John Thompson
Good service, parcel collected on the day specified, although would have liked more details of what time it was going to be collected (e.g. earliest or latest time) or whether they would ring the bell etc. Delivered to the recipient promptly, no issues.
28/02/21 by E OSullivan
Easy to use and easy to work out, great service
28/02/21 by Customer
I’ve been using parcel monkey for few months now and have found them to be quite good but not perfect .I needed to ship an oversize parcel only 10kg but their booking system only put me onto a very expensive option from parcelforce .So I look on the parcel force web site and the option for oversize is there for half what spunky monkey is charging. So guess which one I booked .i am aware that primates are supposed to be less intelligent than humans but come on don’t take the wee wee.I don’t care if it’s a cutthroat business if you ain’t going take a dump get off the pot
28/02/21 by mr stephen lake
Cheapest service and very reliable
28/02/21 by Customer
picked up and delivered on time
28/02/21 by Mrs Jean Shaw
Excellent reliable service, will definitely use them again for my parcel post.
28/02/21 by msnpaddle
Delivery on time, fair charges/cost
28/02/21 by Customer
Brilliant service, all went as it said
28/02/21 by Mrs Groves
Easy to deal with and got me a good price well done. Will recommend and use again
28/02/21 by Martyn Vevers
Package arrived safe and sound. Great service and prompt, reliable delivery to UAE. Thank you
28/02/21 by Lisette Julio-Quinn
I use parcel monkey for larger parcels and get really excellent price for parcelforce drop off
28/02/21 by Carl
all was well. delivered on time, no problems
28/02/21 by Mr Robert Higham
First time using these guys and it was fantastic, very easy to use and I was able to get the best deal on sending my Parcel to Spain. Highly recommend and will use again.
28/02/21 by Warren
Easy to use, great value, and excellent delivery times.
28/02/21 by john don
So far our parcel deliveries have been successful using this service. They take a long time as the place is remote, but not the fault of Parcel Monkey
28/02/21 by Jenny
Excellent service would recommend you 100%
28/02/21 by Mr Anthony Billington
An efficient service which gets round the absurd high prices charged by most carriers. Thank you.
28/02/21 by Peter
I always use parcel monkey now ,it’s so easy to do ,there’s no stress of having to go to the post office .They give you a time when they pick the parcel up and every time I’ve used them the parcel has arrived the very next day .Also there prices are very reasonable,so yes I do recommend them .Thankyou parcel monkey great service and great prices
28/02/21 by Customer jeannette
Easy to use site but only as good as the courier you choose to deliver!
28/02/21 by Mr D Cooper
Totally unhelpful, didn’t report to 5 messages until I mentioned they had disclosed my information to someone without my permission which is a data breech.
28/02/21 by Customer
Delivered to France in 2 days with very clear tracking
28/02/21 by Fiona White
Good price and good service from dpd.
28/02/21 by Ian Voller
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
