We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Great, swift and slick service. Easy to follow details. Maybe not the cheapest courier but I am happy to pay that little bit extra knowing my parcel is delivered safely and quick. UK to Bahrain in 3 days. Impressed and would recommend.
26/02/21 by Customer
You will never get 5stars from me while you make it so difficult to enter my date of birth!
Henry
26/02/21 by Henry
Well priced. Both collection & Delivery through DHL were prompt & informative. We were even given 1 hour collection and delivery slots
26/02/21 by Customer
Simple enough to use however courier charged me extra £1.52 because a crochet blanket I sent was weighed in at 7kg instead of 1.4kgs (clearly impossible). The problem is as it is 3rd party there is no clear complaint route. The courier probably adds fees knowing it is too much work to complain for £1.52. I sent a different parcel at Christmas and it arrived damaged. Whilst those items were low value, again there was no clear way to complain. Bottom line, go direct to a courier or use the post office. It is clear that using a third party to utilise the service is detrimental to the customer experience.
26/02/21 by A N Other Customer
Collection between 0900 - 1700. 1730 no collection contact customer services by email: Parcel Monkey "ok pls wait until 1800 then come back to us if no luck" 1800, no collection. "Parcel monkey no courier" PM "Ok good to hear, if you have any concerns please contact us" Me "What? it has not been collected" PM "OK we will pick up tomorrow between 0800 - 1900" Me "So I paid for a next day service that I am not getting?" PM "we apologise on behalf of the courier"
26/02/21 by svimes
Fast and in tact
26/02/21 by Ali Watkins
Most unhappy right now. Paid £19.85 to send a parcel containing a return of perfume to Bulgaria (a fake perfume copy - ripped off) to get a refund from said company. Paypal recommended me using Parcel Monkey. Filled out the customs label, entering the perfume description from the drop down box, along with the customs code from HMRC for sending perfume to Bulgaria. Parcel paid for on the Parcel Monkey website. Parcel labelled correctly. Collection arranged for the next day by DPD - all good up to this point. When the parcel arrives at Parcel Monkey, they email to say that the parcel is being held as it contains perfume & cannot be shipped to Bulgaria, as it is prohibited. I can either pay £12 (on top of the £19.85) to have it delivered back to me or they can destroy it for me, on site. Now stuck between a rock and a hard place with a second company ripping me off. Why allow you to enter all that information without telling you that it is prohibited? Why is it on the HMRC website giving you the customs code for perfume to Bulgaria, if it cannot be shipped? When I ask various questions like why does your system not pick this up/refuse your order, I am told that it is my responsibility to check prohibited items before sending the parcel. When I ask where is the prohibited list for a customer to check, I get directed to a list that is nowhere obvious in the first place when making your order. Struggled to find this info anywhere on their website looking for it myself until they direct me to it. It is nowhere obvious. So now, I have paid to date: £60 for fake perfume £19.58 freight to return the perfume to Bulgaria for a refund So I will need to waste a total of £91.58 to get the perfume back (to be at square one) or waste £79.58 to have them destroy the parcel. As you can imagine, I am furious!
26/02/21 by Alison
Service exactly as advertised. I was even notified of the delivery.
26/02/21 by Roger Davison
Fantastic service,my goods where collected on Monday and my client received her goods on Thursday in Qatar.
26/02/21 by Paul Bardini
Brilliant service, reliable and great price. Will definitely use again for parcel collection and delivery!
26/02/21 by Catherine Lewis
Good price, fast service
26/02/21 by Customer
I had a reply from parcelmonkey stating how sorry they were for all the problems , and they would get back to me . 2 days later still nothing Absolute rubbish service So frustrating Stay tuned
25/02/21 by Justin O'Brien
I received this massage Wednesday 24 February at 5.26am about a parcel which I posted couple of days before. It seemed so genuine,with Royal Mail logo and telephone number(+447375770538) I complied, but later I realised that it was scam.
They have taken all my personal and bank detail. I do not understand how they knew I posted a parcel just a few days ago.
25/02/21 by Customer
Great great.
25/02/21 by Kristian Rees
A Perfect service in every respect.
25/02/21 by Ian HENRY
Clear instruction for packing ,labelling .Collected as arranged and delivered in one week as I had expected from the information .Will use parcel monkey again and recommended to friends
25/02/21 by Christine M
It was great!!
25/02/21 by Andy
Collect on time...delivered on time.
Thanks
25/02/21 by Customer
Efficient convenient service
25/02/21 by Karen
Very good service . Good price
25/02/21 by Dawn Lutwyche
Happy to use this service, its quick and easy to use. Parcel deliverys arrive quick and safe....
25/02/21 by John
Really great experience!
25/02/21 by Adel
Reasonable cost, good communication, prompt collection and delivery. Many thanks for a seamless service.
25/02/21 by Christina Williams
Quick, efficient service. Only thing I had to do was enter 2 parcels as separate orders as when I entered them under one order there werent as many options, even though I used the same carrier. Good value for the pickup from your door service.
25/02/21 by Customer
Great service, easy to use portal to choose and buy the service.
Used ParcelForce 24, delivery tracked and on time, all for a price cheaper than I could get direct, what not to like!
25/02/21 by Paul N
Your company was very helpful thank you
25/02/21 by Mary
Prompt delivery as promised!
25/02/21 by Maliha
Parcel arrived at destination Calgary Albert CA 6 days after taking to Post office, excellent service.
25/02/21 by Kenneth Davies
Printing of Label I have now waited over 50 minutes for the print a label action on my computer. To enquire why this is taking so long their chat site has had a permanent number of 22 people on chat. It is impossible to arouse any response. Payment has been made, however its impossible to obtain any information for the delay. Its a very poor way to treat customers. I shall cease to use this compsany. I do not recommend Parcel Monkey
25/02/21 by John Prendiville
Very competitive
25/02/21 by Mark Waine
They provided 5 shipment labels with the same tracking number.I sent tracking to customers. It is easy to imagine that all 6 shipments according to the tracking number provided was signed by one recipient. Of course, the other 5 customers after checking the tracking number requested a refund.Parcelmonkey customer service totally ignored my messages. Unfortunately, I would never think that you need to check tracking-numbers on each label that is generated by their system. Totaly ignorants.AVOID!!!! at any costs
25/02/21 by Maciej Buszko
Easy to use site good communication prompt service
25/02/21 by StevieB
Useless company, Do not use. Parcel is currently 2 Days past its delivery date and not an update in sight. This company resells services without any method of communication other than email?? My response was to wait for 24 hours for an update to be relayed to me: "Apologies, unfortunately, we only communicate with the couriers through email as we dont have a call centre yet. Rest assured, the soonest we hear from the courier, we will advise you" Jesus, just go direct with the delivery company next time, keep away from these guys.
25/02/21 by Jacob Popham
Takes the stress out of posting parcels
25/02/21 by Stephen
Ive used Parcel Monkey three times now and I am VERY impressed with the service and the way it all links up with couriers. Faultless and really happy to continue using for any parcels I need to send :)
25/02/21 by dmd_84
Great service, I used Parcelforce 24 at a very reasonable price for a large heavy parcel. Didn’t get there in 24 hours but it arrived the next day so was happy with that. Will definitely use again.
25/02/21 by Mr Purser
Easy to use, very cheap considering weight, nothing broken in transit so it mush have been handled well (30Kg)
Will use again
25/02/21 by Customer
My parcel was collected on time, and reached its destination within a week.
Excellent service, and I wouldnt hesitate to use Parcel Monkey again.
25/02/21 by Customer
Streight forward and good service parcel collected the next day
25/02/21 by Customer
I got some estimates from the website,
Packed my item, measured and weighed it then paid on-line and printed the delivery label.
Took it to my local Post Office and it arrived 2 days later.
All very straightforward and competitive pricing.
25/02/21 by Mike Norman
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