We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Great service saves so much time and the prices are always good. I use them for all my parcel needs
04/03/21 by Chris
Great service.
04/03/21 by Anon
Easy to use fast and efficient would use again
04/03/21 by Mario Agius
My parcel got to Canada in less then a week so that was a bonus for me.
04/03/21 by Kausar Robina
I’ve used Parcel Monkey many times now and each time they’ve been amazing. Great prices and fantastic customer service. Highly recommend.
04/03/21 by Customer
I’m very impress with the service and has been recommended friends and family to use this service.
04/03/21 by Rita Labiche-Robinson
Good service will use again.
04/03/21 by Customer
I use Parcel Monkey all the time and find the service, excellent and its so simpple to use. Keep up the great work.
04/03/21 by Rocky Arkwright
Dear all, My luggage is still up in the air . The web site says that it left the country on 26 March and up until now nothing. The estimated day was 3 March, today is 4th and nobody has contacted me to update. I am late and I need my luggage urgently. The customer care is also silent as nobody is ably to clarify the posituon. I need you to refund me the money for the items in my luggage. !!!
04/03/21 by Aida
I booked two items under one order. The weight, height was calculated for two items and in the description I clearly mention two items x2 . When the delivery guy came the next day, he refused to two both of the items. He said he can only see 1 order so he refused to take both items. He said he can take one or none which I thought was rude. He ended only taking 1 item .
04/03/21 by Customer
Really easy to use website. Create an account and purchase then everything else is done for you.
03/03/21 by Mr Antony Mardle
Brilliant service
03/03/21 by D Dundjerovic
DPD always excellent
03/03/21 by mark peacock
Parcel collected Friday 26th February and delivered today 3rd March via parcelforce48!
03/03/21 by Richard Peoples
Easy, fast great price
03/03/21 by Customer
I was given an hour slot for collection, the parcel was collected on time and delivered the next day, again in the hour slot stated. Very impressed.
03/03/21 by Paula Ashley
Value for money delivery service.
03/03/21 by Lesley Wilford
I paid extra for a 3 day delivery. Not counting weekends, so being generous, my parcel has still not left the UK for France 6 days later. I think Parcel Monkey has sold me a dummy. I am pretty annoyed. Normal air mail would have saved me £7 and got there by now.
03/03/21 by Froglet
Very happy with ParcelMonkey: have sent several different sized parcels to different locations over the past couple of months. Its worked perfectly - great choice of carriers, prices and collect/drop-off options: straightforward instructions, no clever/confusing text, super easy to use and great prices. Whats not to like!
03/03/21 by Penny
Parcel Monkey are good for certain weights to certain places. I always price check them against other courier hubs and, when I do use them, they never disappoint. Items are always picked up when advised and delivered quickly. I did have one broken item in this parcel but it was of no great value, was very fragile, and is certainly not Parcel Monkeys fault (I havent claimed on my insurance as its more trouble than its worth).
03/03/21 by Philip Hutchinson
Excellent service
03/03/21 by Tery jones
Good price, good service.
03/03/21 by David Darlington
Really very good. Better prices for shipping than I could find independently !
03/03/21 by Bee H
Straightforward snd cheaper than going direct.
03/03/21 by customer
Picked up and delivered promptly with no hassle
03/03/21 by customer
Somebody else summed them up perfectly.... The smoke and mirrors all fall apart when something goes wrong
03/03/21 by Steven Swann
Super easy and straightforward, will be using this service to send my packages internationally from now on.
03/03/21 by Jazz
fast & efficient service at a reasonable cost
03/03/21 by Customer
Easy to book. Good instructions on packaging. Affordable price. Collection from home. Friendly driver (and strong). Third time of using the service. Completely satisfied.
03/03/21 by Mr N Clannachan
I was expecting a parcel on the date it was mentioned but it was not got delivered on the specific date. The tracking says it will be delivered on the time slot and then it said it got delayed and then in the late evening at 8pm it say it was attempted but it was a lie. I was downstairs waiting for the parcel to be delivered the whole day and no tv was running too. No one pinged our calling bell or knocked the door or else the driver could have left the parcel at the porch as the driver left the parcel the next day at the porch anyways as the parcel is without the signature. This shows the driver had lied and updated in the tracking system. I wanted the parcel on that date for personal reasons but I have not got it which I am not happy about this service and I would not recommend to anyone. Thanks
03/03/21 by Thushyanthi Vijayendran
Brilliant service. Parcel collect on the Thursday morning to go to New Zealand and it was delivered on the Tuesday afternoon! Amazing.
Would highly recommend using Parcel Monkey UK
03/03/21 by Jean Howe
The smoke and mirrors all fall apart when something goes wrong
03/03/21 by Customer
Great reliable service
03/03/21 by Gary Kirby
3rd time using Parcel Monkey and collected and delivered as requested.
A very reliable service.
03/03/21 by Sally Barrett
Only downside is that Parcel Monkey do not have a telephone number to call & customers need to be a member to access the online service. Otherwise a really efficient and professional service. Thank you.
03/03/21 by PHILIP DU PLESSIS
Northern ireland to uk 24 hr service from parcel force is taking 2 days and to the republic of ireland is 5 days and it is only down the road
03/03/21 by Customer
Fantastic service, box up, create list of products in your box/parcel, print postage label and print content inventory, stick both on box, drop off at post office and get receipt of them. That’s it! It only took 3 days to get from uk to Germany at a cost of only £16. Quoted for same parcel £56 for Royal Mail!!! Big difference eh!
Love parcel monkey use it all the time now. Thanks ????
03/03/21 by Lynda
DO NOT USE THESE PEOPLE IF YOU VALUE YOUR PARCEL OR YOUR SANITY Tha saga goes on They have now come back and said the insurance I paid for doesnt cover broken glass so theyre refusing my claim Unbelievable. So Ive said ok Ill claim for loss of parcel as we are now in our 4th month and still no delivery just excuses and lies Do not use them Lets see
03/03/21 by Justin O'Brien
Good and Quick service
03/03/21 by customer
My parcel was picked up earlier than expected. The pick up driver respect the covid rules perfectly. Well done.
03/03/21 by Hawa
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