We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
All good great prices thanks
09/03/21 by Customer
Compared to the others this was the easiest way of sending a package abroad
09/03/21 by Steve Brian
Rapid delivery. Safe arrival.
09/03/21 by Jane
Excellent service yet again.
09/03/21 by Sarah Smith
Great service and super collection and delivery Many Thanks
09/03/21 by Aidan Killoran Wilmslow Cheshire
For some unknown and unexplained reason some of thr cheaper services said they wouldnt deliver or collect from our addresses so I had to pay for a more expensive option. So not pleased.
09/03/21 by Customer
Service was provided as expected on time.
09/03/21 by Customer
First time I’ve used parcel monkey, I sent four car tyres and arrived next day no problem superb service
09/03/21 by Phil Jordan
They said they advised to help but they didnt do anything. They respond publicly but they dont help at all. They charged 10 pounds extra.. We already paid 10 pounds and they said they will destroy my parcel if i dont pay extra. We will take further actions soon..
09/03/21 by Furkan F.
I was told at the PO that it would arrive in 4-5 days, and it’s been that long, but the tracking on the app, seems to be stuck on the same day I posted the package. No further updates.
09/03/21 by Customer
Really easy to use and even tracks your parcel.
Great service
Will definitely use again
09/03/21 by Lynne Bolton
Parcel Monkey always offer a great reliable service! Whenever I ship clothing to Japan, I use them.
09/03/21 by Peter
SCAM! I wish I had read the other reviews! I sent a parcel that was under 10KG, they have just charged me £52.60 and said it weighed 78KG!!! DO NOT USE!! They now want me to provide pictures of me measuring the dimensions and weight even though they have picked up and delivered the parcel...late! I paid £17 and theyve tried to take another £52.60. Which is conviently the same as the below persons charge.....VERY DODGY
09/03/21 by Callum
Just amazing service well done parcel monkey - very highly recommend xx
09/03/21 by Pauline Scott
On time and easy to use
09/03/21 by Karen Anne Carver
Excellent portal for package delivery. I managed to get a 3kg parcel to Australia via Parcelforce (Royal Mail) which is not offered at Post Offices. Well it is but only for an extortionate price.
09/03/21 by Tim Tomkins
All went very smoothly and good value for heavy package
09/03/21 by craig walling
10/10 Service
09/03/21 by Samuel hardy
I had to return a faulty single mattress by courier. It was folded in half, but was still a large item. We weighed and measured the item, entered all the relevant information into the website. It was collected and delivered in 4 days (although I chose 48 hour delivery.) Today I have received an email asking for an extra £52.60 as the “volumetric weight” equates to 33kg, even though the parcel actually weighed 6.5kg. When I was filling in the parcel form, there wasn’t any information regarding this, but today the terms near the payment have been updated adding in extra terms and conditions. They accepted, collected and delivered my parcel and are now trying to charge me extra after the transaction. I am not happy about this. I was just trying to return a faulty item, and the total courier charges actually exceed the value of the original mattress!
09/03/21 by Samantha
Appalling service - failed to deliver my parcels worth £750 each - answer problems on here like they are being dealt with - the truth of that matter is they just give you text book answers and carry on regardless - Parcel Monkey have failed to deliver my parcels worth £750 each - now they fail to return them as they are LOST!!!! and so far nearly 1 month on I am out of pocket by £1500 plus £80 shipping and you can only contact them via some message service where they fob you off - avoid this company like the plague guys as you wont get anyone to help you - and now watch the standard - "we are looking into your problem" replies after i post this....DISGUSTING SERVICE!!!
09/03/21 by Karen Hancox
My parcel back to sender without any message
09/03/21 by Customer
Everything went to plan and parcel arrived safe
09/03/21 by Amanda Boyd
Excellent service fast delivery thanks
09/03/21 by Sarah
thank you to all at parcel monkey keep up the good work in this difficult time thank you again g. hill
09/03/21 by GARRY HILL
All went well, arrived in Norway within 2 days
09/03/21 by Red Dragon
Sourced the best price and was collected next day! Perfect
09/03/21 by Dan Powell
Small packet to Spain was there in 2 days, very impressed. Even managed to do the customs forms relatively easily with the online help.
09/03/21 by Susan
Easy web site to use and gives you plenty of options.
09/03/21 by Iain P
Have used Parcel Monkey for years. Easy to use and helpful if needed.
09/03/21 by Customer
Good service
09/03/21 by CHRISTOPHER MILLER
Excellent service, very slick and easy process.
09/03/21 by Daniel
Reliable, easy to use website and they obtain excellent prices
09/03/21 by Peter Craven
Can’t rate this high enough. Having had so many parcels disappear via Royal Mail the ease of this courier service was amazing. Picked up from home Monday morning, arrived at my parents house in Spain, Friday morning. Just great. Will definitely use again.
09/03/21 by Customer
Simplicity and cost effective door to door service
Thank you so much.
09/03/21 by Ms Fola
Very pleased with the service provided all went smoothly
08/03/21 by Jane
TOP SERVICE COMPARED TO MY HERPES COURIERS WHO ARE TERRIBLE I WOULD RECOMMED PARCEL MONKEY TIP TOP SERVICE
08/03/21 by Edward Lamotte
ALWAYS FAST AND ON TIME AND GOOD CHEAPISH SERVICE CHEERS ALLL THE BEST eddie
08/03/21 by Edward Lamotte
Well what a surprise it was lucky my parcel got there at all. Did it say on your school report must try harder. If you cannot find the number i gave you which coincidentally is correct then find it yourself and pay the compensation that is due. Parcel monkey are excelling to new levels of stupidity. Get a grip.
08/03/21 by Paul Mullins
IVE NEVER BEEN OFFERED A COLLECTION FROM MY HOUSE BEFORE TILL PARCEL MONKEY MADE THAT AVAILABLE TO ME WITH PARCELFORCE 48. THIS HELPED A LOT SINCE IT WAS A LARGE 7KG PARCEL. THE PICK UP WAS AS PROMISED, THE TRACKING WAS ACCURATE AND THE PARCEL ARRIVED PRECISELY AS EXPECTED, AND IN GOOD SHAPE. I WOULD USE PARCEL MONKEY AND PARCELFORCE 48 AGAIN.
08/03/21 by ruth richardson
Paid for 48 hour delivery disappointed that parcel took 6 days to arrive
08/03/21 by Customer
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