We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
DPD always excellent
03/03/21 by mark peacock
Parcel collected Friday 26th February and delivered today 3rd March via parcelforce48!
03/03/21 by Richard Peoples
Easy, fast great price
03/03/21 by Customer
I was given an hour slot for collection, the parcel was collected on time and delivered the next day, again in the hour slot stated. Very impressed.
03/03/21 by Paula Ashley
Value for money delivery service.
03/03/21 by Lesley Wilford
I paid extra for a 3 day delivery. Not counting weekends, so being generous, my parcel has still not left the UK for France 6 days later. I think Parcel Monkey has sold me a dummy. I am pretty annoyed. Normal air mail would have saved me £7 and got there by now.
03/03/21 by Froglet
Very happy with ParcelMonkey: have sent several different sized parcels to different locations over the past couple of months. Its worked perfectly - great choice of carriers, prices and collect/drop-off options: straightforward instructions, no clever/confusing text, super easy to use and great prices. Whats not to like!
03/03/21 by Penny
Parcel Monkey are good for certain weights to certain places. I always price check them against other courier hubs and, when I do use them, they never disappoint. Items are always picked up when advised and delivered quickly. I did have one broken item in this parcel but it was of no great value, was very fragile, and is certainly not Parcel Monkeys fault (I havent claimed on my insurance as its more trouble than its worth).
03/03/21 by Philip Hutchinson
Excellent service
03/03/21 by Tery jones
Good price, good service.
03/03/21 by David Darlington
Really very good. Better prices for shipping than I could find independently !
03/03/21 by Bee H
Straightforward snd cheaper than going direct.
03/03/21 by customer
Picked up and delivered promptly with no hassle
03/03/21 by customer
Somebody else summed them up perfectly.... The smoke and mirrors all fall apart when something goes wrong
03/03/21 by Steven Swann
Super easy and straightforward, will be using this service to send my packages internationally from now on.
03/03/21 by Jazz
fast & efficient service at a reasonable cost
03/03/21 by Customer
Easy to book. Good instructions on packaging. Affordable price. Collection from home. Friendly driver (and strong). Third time of using the service. Completely satisfied.
03/03/21 by Mr N Clannachan
I was expecting a parcel on the date it was mentioned but it was not got delivered on the specific date. The tracking says it will be delivered on the time slot and then it said it got delayed and then in the late evening at 8pm it say it was attempted but it was a lie. I was downstairs waiting for the parcel to be delivered the whole day and no tv was running too. No one pinged our calling bell or knocked the door or else the driver could have left the parcel at the porch as the driver left the parcel the next day at the porch anyways as the parcel is without the signature. This shows the driver had lied and updated in the tracking system. I wanted the parcel on that date for personal reasons but I have not got it which I am not happy about this service and I would not recommend to anyone. Thanks
03/03/21 by Thushyanthi Vijayendran
Brilliant service. Parcel collect on the Thursday morning to go to New Zealand and it was delivered on the Tuesday afternoon! Amazing.
Would highly recommend using Parcel Monkey UK
03/03/21 by Jean Howe
The smoke and mirrors all fall apart when something goes wrong
03/03/21 by Customer
Great reliable service
03/03/21 by Gary Kirby
3rd time using Parcel Monkey and collected and delivered as requested.
A very reliable service.
03/03/21 by Sally Barrett
Only downside is that Parcel Monkey do not have a telephone number to call & customers need to be a member to access the online service. Otherwise a really efficient and professional service. Thank you.
03/03/21 by PHILIP DU PLESSIS
Northern ireland to uk 24 hr service from parcel force is taking 2 days and to the republic of ireland is 5 days and it is only down the road
03/03/21 by Customer
Fantastic service, box up, create list of products in your box/parcel, print postage label and print content inventory, stick both on box, drop off at post office and get receipt of them. That’s it! It only took 3 days to get from uk to Germany at a cost of only £16. Quoted for same parcel £56 for Royal Mail!!! Big difference eh!
Love parcel monkey use it all the time now. Thanks ????
03/03/21 by Lynda
DO NOT USE THESE PEOPLE IF YOU VALUE YOUR PARCEL OR YOUR SANITY Tha saga goes on They have now come back and said the insurance I paid for doesnt cover broken glass so theyre refusing my claim Unbelievable. So Ive said ok Ill claim for loss of parcel as we are now in our 4th month and still no delivery just excuses and lies Do not use them Lets see
03/03/21 by Justin O'Brien
Good and Quick service
03/03/21 by customer
My parcel was picked up earlier than expected. The pick up driver respect the covid rules perfectly. Well done.
03/03/21 by Hawa
This is the second time my parcel delivery has taken over a month to get delivered despite paying for an express service. Customer service is dire. Cant seem to resolve even the smallest problem. Do not waste your time or money
03/03/21 by Mahmoona B
Tried to get Hermes to pick up an 8kg parcel from home. A complete waste of time. Used Parcelmonkey instead and delighted with service. Using Parcelmonkey was cheaper than going direct to courier. Excellent service and will happily recommend to others.
03/03/21 by GB
My Package arrived in Japan in a week from Northern Ireland, great service as always.
03/03/21 by Peter McCafferty
In these frustrating Brexit times getting a parcel into Europe from the UK was never going to be straightforward but at least Parcel Monkey had links to the governments interminable lists of second-hand or new socks! and what each was worth!! The only hiccup was when the parcel was taken to the Post Office for dispatch and as per PM instructions the customs form was in a clearly marked envelope taped to the outside of the box. The lady in the PO insisted that the customs form be taken out of the envelope and stuck directly onto the box (where everyone and his wife could see the contents) otherwise she said "they" would not bother to look inside the envelope theyd just send the whole box back.
03/03/21 by Peter Stephen
Our parcel sent to Las Vegas in USA arrived in 3 or 4 days - much faster than a previous experience. We have recommended Parcel Monkey to others in our family.
03/03/21 by Paddy
Whole experience terrible: 1) Got charged twice 2) Part of my item was lost - (parcelmonkey just sub-contract to 3rd party courier firms) 3) The part was then supposedly found and delivered at a later date, but what was delivered was something completely different. 4) When I tried to get a resolution the 3rd party courier firm says this has to be done via parcelmonkey. Parcelmonkey DO NOT have any telephone support so has to be done via an online form. SO far I have received no response from parcelmonkey or even an acknowledgement they are looking into it. The delivery was a part for a job so the delay has meant ive suffered reputational damage from a customer who is now being delayed and I am financially out of pocket as a result. Absolute rubbish customer experience, first and only time using these cowboys.
03/03/21 by James
I sent a large, heavy item via Parcel Monkey with Parcelforce as they provided the best price. Parcelforce collected the item on the day specified but with no indication of a collection time. The recipient contacted me after delivery with photos of a severely damaged parcel, it looked like Parcelforce had trashed it en route which resulted in parts missing.
I contacted Parcel Monkey and had a quick response, filled out their claim form and within a couple of days I was refunded the full amount of money that I was claiming for. I was really surprised as I wouldnt have had much hope of getting compensation from these companies but very pleased. I would use Parcel Monkey again but avoid any links to Parcelforce in the future.
03/03/21 by Louise
I sent this parcel by fast post on 16th Feb should have been delivered as advertised by 23rd Feb latest today 3rd March it has still not arrived The person who is to receive it leaves the location 10th Have tried contacting parcel force with no help First time to use this carrier and I think last
03/03/21 by Charlotte Seery
Happy with collection from my home but no confirmation of Jadlam toys receiving parcel or of any refund
03/03/21 by Dorothy
Easy to use website and fine after service A+
03/03/21 by Steven
I have used ParcelMonkey for a while and brought many new customers to them, but unfortunately at the first opportunity of actually needing them to help they were nowhere to be seen. I have proof that the parcel was collected via CCTV footage and a receipt from the driver to confirm the collection yet after a very drawn out process I just received a copy and pasted message to say that my claim was unsuccessful, even though I jumped through every hoop they asked me to over many weeks. Overall, yes, theyre cheap - but for a reason.
02/03/21 by Andy Crane
Sent a parcel 2.5kg , weighed at the post office, then they send you an email saying it was overweight from the USA! Totally rut claim as the post office accepted it when it was handed over. If it weighed 3.5 kg as the said it did then the post office would not have accepted the parcel with its stated weight of 2.5kg. Totally lost faith in this company!
02/03/21 by Brobinson
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