We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
This website was extremely easy to use. You do need to make sure you have weighed and measured the parcel prior to confirming the order. Collection of the parcel and delivery was exceptional. Value for money and I would highly recommend
26/02/21 by Jill Payne
From collection to delivery we received great service. 2 dayslayerour package arrived in the UAE in perfect condition.
26/02/21 by Annaliese
Great until something goes wrong and you need to claim then you get "you never paid for guarenteed service". Surely paying extra for express 24 with insurance should not take a week. Even the courier company told me to claim as they admitted they were in the wrong. So as I said, great until you need help or a refund. Account will be deleted in 14 days.
26/02/21 by User
Non complaints..great service
26/02/21 by customer
Terrible customer service. I spent hours filling out the custom form to send my parcel to Ireland and booked my collection but never received the label. Upon making enquiries I was informed that the order had a prohibited item. I pointed out that the items were not prohibited as was clear from the list they had emailed me and they apologised and said they would have to cancel the order if it did not go through on a subsequent attempt. They have declined to respond to any messages since then and have taken payment but not organised collection nor confirmed they will cancel the order and refund my money. Disgraceful! Live chat doesnt work and they dont provide any telephone numbers.
26/02/21 by MP
Quickly found suitable for me option, paid and in the matter of a day my parcel was already traveling to the destination I want!
26/02/21 by Customer
perfect and competitive
26/02/21 by Customer
Would recommend, excellent service pick up from home next day,
Delivered overseas took only 7days very very impressive happy to recommend and use again. parcel was a 30kg box arrived at destination un damaged and in the same condition I sent it in, well done to all staff who respected the sent items. Great value for money.worth every penny.
26/02/21 by Mrs Kathryn Dunstan
They made it simple to send an awkward parcel, and thats all I ask.
26/02/21 by Susan Raynsfordsmith
I was sending a Pizza Stone to my son in Australia. It had been sent to the UK from Italy and arrived in perfect condition it was then my job to send it to Australia I was very worried that it would arrive in several pieces. Checked the reviews online and decided to use parcel monkey. It was collected promptly and could be tracked all the way to Australia it arrived in one piece and my son is now happy.
26/02/21 by Kate
Easy to use, very good price and several couriers to chose from. Would definitely use them again.
26/02/21 by PAULINE ASHTON
Parcel sent by ParcelForce at half the price they would charge on their own website! Confirmed it arrived on time, couldnt ask for better!
26/02/21 by Mr P B Hendrick
Great, swift and slick service. Easy to follow details. Maybe not the cheapest courier but I am happy to pay that little bit extra knowing my parcel is delivered safely and quick. UK to Bahrain in 3 days. Impressed and would recommend.
26/02/21 by Customer
You will never get 5stars from me while you make it so difficult to enter my date of birth!
Henry
26/02/21 by Henry
Well priced. Both collection & Delivery through DHL were prompt & informative. We were even given 1 hour collection and delivery slots
26/02/21 by Customer
Simple enough to use however courier charged me extra £1.52 because a crochet blanket I sent was weighed in at 7kg instead of 1.4kgs (clearly impossible). The problem is as it is 3rd party there is no clear complaint route. The courier probably adds fees knowing it is too much work to complain for £1.52. I sent a different parcel at Christmas and it arrived damaged. Whilst those items were low value, again there was no clear way to complain. Bottom line, go direct to a courier or use the post office. It is clear that using a third party to utilise the service is detrimental to the customer experience.
26/02/21 by A N Other Customer
Collection between 0900 - 1700. 1730 no collection contact customer services by email: Parcel Monkey "ok pls wait until 1800 then come back to us if no luck" 1800, no collection. "Parcel monkey no courier" PM "Ok good to hear, if you have any concerns please contact us" Me "What? it has not been collected" PM "OK we will pick up tomorrow between 0800 - 1900" Me "So I paid for a next day service that I am not getting?" PM "we apologise on behalf of the courier"
26/02/21 by svimes
Fast and in tact
26/02/21 by Ali Watkins
Most unhappy right now. Paid £19.85 to send a parcel containing a return of perfume to Bulgaria (a fake perfume copy - ripped off) to get a refund from said company. Paypal recommended me using Parcel Monkey. Filled out the customs label, entering the perfume description from the drop down box, along with the customs code from HMRC for sending perfume to Bulgaria. Parcel paid for on the Parcel Monkey website. Parcel labelled correctly. Collection arranged for the next day by DPD - all good up to this point. When the parcel arrives at Parcel Monkey, they email to say that the parcel is being held as it contains perfume & cannot be shipped to Bulgaria, as it is prohibited. I can either pay £12 (on top of the £19.85) to have it delivered back to me or they can destroy it for me, on site. Now stuck between a rock and a hard place with a second company ripping me off. Why allow you to enter all that information without telling you that it is prohibited? Why is it on the HMRC website giving you the customs code for perfume to Bulgaria, if it cannot be shipped? When I ask various questions like why does your system not pick this up/refuse your order, I am told that it is my responsibility to check prohibited items before sending the parcel. When I ask where is the prohibited list for a customer to check, I get directed to a list that is nowhere obvious in the first place when making your order. Struggled to find this info anywhere on their website looking for it myself until they direct me to it. It is nowhere obvious. So now, I have paid to date: £60 for fake perfume £19.58 freight to return the perfume to Bulgaria for a refund So I will need to waste a total of £91.58 to get the perfume back (to be at square one) or waste £79.58 to have them destroy the parcel. As you can imagine, I am furious!
26/02/21 by Alison
Service exactly as advertised. I was even notified of the delivery.
26/02/21 by Roger Davison
Fantastic service,my goods where collected on Monday and my client received her goods on Thursday in Qatar.
26/02/21 by Paul Bardini
Brilliant service, reliable and great price. Will definitely use again for parcel collection and delivery!
26/02/21 by Catherine Lewis
Good price, fast service
26/02/21 by Customer
I had a reply from parcelmonkey stating how sorry they were for all the problems , and they would get back to me . 2 days later still nothing Absolute rubbish service So frustrating Stay tuned
25/02/21 by Justin O'Brien
I received this massage Wednesday 24 February at 5.26am about a parcel which I posted couple of days before. It seemed so genuine,with Royal Mail logo and telephone number(+447375770538) I complied, but later I realised that it was scam.
They have taken all my personal and bank detail. I do not understand how they knew I posted a parcel just a few days ago.
25/02/21 by Customer
Great great.
25/02/21 by Kristian Rees
A Perfect service in every respect.
25/02/21 by Ian HENRY
Clear instruction for packing ,labelling .Collected as arranged and delivered in one week as I had expected from the information .Will use parcel monkey again and recommended to friends
25/02/21 by Christine M
It was great!!
25/02/21 by Andy
Collect on time...delivered on time.
Thanks
25/02/21 by Customer
Efficient convenient service
25/02/21 by Karen
Very good service . Good price
25/02/21 by Dawn Lutwyche
Happy to use this service, its quick and easy to use. Parcel deliverys arrive quick and safe....
25/02/21 by John
Really great experience!
25/02/21 by Adel
Reasonable cost, good communication, prompt collection and delivery. Many thanks for a seamless service.
25/02/21 by Christina Williams
Quick, efficient service. Only thing I had to do was enter 2 parcels as separate orders as when I entered them under one order there werent as many options, even though I used the same carrier. Good value for the pickup from your door service.
25/02/21 by Customer
Great service, easy to use portal to choose and buy the service.
Used ParcelForce 24, delivery tracked and on time, all for a price cheaper than I could get direct, what not to like!
25/02/21 by Paul N
Your company was very helpful thank you
25/02/21 by Mary
Prompt delivery as promised!
25/02/21 by Maliha
Parcel arrived at destination Calgary Albert CA 6 days after taking to Post office, excellent service.
25/02/21 by Kenneth Davies
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