We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Reliable and efficient and the parcel arrived in one piece!!
21/02/21 by Adrian B
Hi I sent the parcel on 2nd January. On 4th February it was returned with no explanation. I wrote on the 4th asking for an explanation. I am still waiting. It is 21st February. I resent the parcel on 15th February. It still hasnt been delivered. It is stuck in disruption centre. But now it has taken so long the tracking shipment is not working.
21/02/21 by Customer
Easy and cheaper than booking direct. Collection and delivery on time. Very happy
21/02/21 by Nashy
The process for comparing prices was fine as was the printing of the label. However despite paying for next day service the parcel wasnt delivered until 2 days later and emails to Parcel Monkey asking about the reason for the delay or whether any refund was payable went unanswered.
21/02/21 by Kath Adams
Did what I wanted.
21/02/21 by E H
Easy and fast
21/02/21 by Customer
Excellent easy to book good price and quick delivery, would recommend and use again.
21/02/21 by Pat Rogers
After a week and a half, the parcel that I entrusted you to send to Ukraine, still has not reached its destination. And this was with the 3 to 5-day service! The parcel contained gifts for Valentines Day and Easter for a family of 2. I correctly and honestly completed the Customs Declaration and now Courier is requesting every receipt for the goods. The total value of the parcel is £106 and includes Chocolate Easter Eggs and a childrens painting set ..... I think that you must have sent this parcel as a commercial package and not a private person to a private person transaction. I have never had such an experience before and I certainly would not want to repeat this. The cost to send the presents was around 75% of the parcels value..... and the delay is totally unacceptable. I have sent similar parcels to Ukraine via the Post Office before and never had these issues. I cannot recommend using Courier via Parcel Monkey UK.
21/02/21 by Mr Porter
I have used parcel Monkey for a large number of deliveries of large heavy parcels and have found the prices extremely good and the service excellent.
21/02/21 by Scott Jenkins
Informative, timely, friendly courier.
21/02/21 by Customer
The customs form I had to fill in from Parcel monkey was ridiculous. It took me hours to find the correct code for each item. It was far too explicit in asking whether the clothing was for a boy or girl, then what it was made from. If it was mixed manmade fibres you had to know the percentage of each. Surely it would have been enough to know it was children’s clothing and a gift? Felt the cost of sending the parcel was a bit expensive. Once it reached Germany my son was asked to make an additional payment of 30 euros tax! Tracking system worked well, but the „5 day „ delivery service ended up being 9 days.
21/02/21 by Customer
Excellent service
21/02/21 by Customer
really easy to use service. efficient too.
21/02/21 by Pat
Thankyou work very well and quickly
21/02/21 by Marilyn Hall
Perfect service ! On time delivery with a reasonable delivery charge. The delivery person is also nice. Parcel packaged well and secure. Very satisfied with the service, thank you.
21/02/21 by Kayla Hagerman
New to this website. Excellent. Quick and easy.
21/02/21 by Customer
I enjoyed booking through parcel monkey as they give me various options to choose from and very effective with communication which is key in business. I will continue to use your service, it gives value for money.
21/02/21 by customer
I always use Parcel Monkey for our shipping. Excellent prices and really efficient service. Thank you!
21/02/21 by Wessex Ast
Asking me to leave feedback again, were you not happy enough with the feedback from last time when you asked me to rate the service even though my parcel hadnt been received and was showing no updates???? Maybe wait until a parcel has been delivered before asking for feedback and dont continually bombard clients when theyve already reviewed your service.
21/02/21 by Customer
An easy to use and efficient service. Its a pity that the company which transported our item were very rough in their handling damaging that which they were delivering.
21/02/21 by Customer
This is a good company with prices cheaper than the couriers themself
21/02/21 by B. Topore
Website is very easy to use. Prompt replies and collection the next day.
Will highly recommend them
21/02/21 by Derrick Langley
Easy to organise and pay for.
Delivered on time and parcel all intact no damage.
20/02/21 by Customer
Use Parcel Monkey regularly always easy and efficient.
20/02/21 by Rob Stew
Good value. Easy to use and gives an instant comparison to all the options available.
20/02/21 by Pete Ellis
Easy to use website, plenty options to choose from and prices are very reasonable, driver collected as agreed and delivery made within time requested, I was also kept informed of what was happening with my package, would highly recommend.
20/02/21 by Fiona Walker
First Class Service
Did everything it said on the tin! Best price, fast delivery, first class
20/02/21 by Tina L
I have used Parcel Monkey a number of times and find it the most convenient way to cost up packages and for them to be picked up.
20/02/21 by Barrie Papworth
Excellent service and prompt delivery
20/02/21 by Guy
Parcel monkey is my favourite everything on time, five stars. Thanks, I recommend to friends and family.
20/02/21 by Customer
Brilliant prices and services carried out as expected. Highly recommend.
20/02/21 by Elizabeth Amps
Excellent and very easy
20/02/21 by W G, Beckett & Graham
Good service, as advertised. Parcel Monkey usually offers a £60 base compensation from the get go which is a higher coverage for loss & damage than most of the competition is offering for about the same shipping costs [£0 or £20 compensation ]
20/02/21 by tobias
Was handled es carefully, and delivered at the promised estimated time .
20/02/21 by elisheva zimmerman
This is the third time Ive used parcel monkey and every time it has been easy and straight forward.....the parcels were picked up on time and reached their destination a lot sooner than I had expected so all in all a really good experience.....I will continue to use this service
20/02/21 by Janine
Easy to use, great prices, suited my needs, highly recommended
20/02/21 by Lesley-anne Mitchell-Ferrigan
Great Competitive Price when it comes to insurance. Would recommend
20/02/21 by Aaron
A brilliant way to compare courier costs.
Very easy to use.
I definitely recommend Parcel Monkey.
20/02/21 by Jacquie Tobin
Great service
20/02/21 by Customer
Everything went smoothly with no hiccups
20/02/21 by Michelle Stanley
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