We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Absolutely FANTASTIC service. Thank you.
04/03/21 by BEATA WERNER
good service
04/03/21 by Sandhya Balakrishnan
Easy to use site in general.
04/03/21 by I Bryant
I have still not received my parcel (2 weeks late on a 3-5 day international delivery) and all emails to parcel monkey have been ignored. Shocking service.
04/03/21 by Customer
Arrived on the expected day, good service no problems, delivered items on time.
04/03/21 by Customer
Excellent service and price - delivered earlier than stated!
04/03/21 by Mr Paul Harrison
Great service.
Highly recommended.
04/03/21 by Pascal
Excellent service, very reasonably priced, collected from sender on time and delivered to recipient on time.
Would use again.
04/03/21 by Customer
Quick pick up and delivery
04/03/21 by Lindsay
Excellent service. Parcel collected on time, and delivered promptly. No complaints at all.
04/03/21 by Adrian Smith
Great, fast and efficient. Paperwork was processed by Spanish without issue. Electronic unit was in working order on arrival. All good!
04/03/21 by Customer
Parcel Monkey is great, I have used them on several occasions to send parcel abroad and cannot fault them at all.
04/03/21 by Sandra Coull
I used Parcel Monkeys (By Road) service from Liverpool to Gibraltar from collection to delivery nine days and for a very reasonable price I am well happy with this service and will use them again
04/03/21 by David Liverpool
The courier I selected was DPD and the service was excellent. Collected on day given near Manchester and delivered to me the following day in Essex at 9am.
What better service could you ask for.
04/03/21 by Peter
Its such a ballache using this company but where every pound is a prisoner, I have to go through the hoops to send packages.
04/03/21 by Martin Haughton
Buyer Beware and it isn’t only us, I have spoken to many other customers! They add more cost on upto three weeks after delivery one of them was £88 for us, they send you a picture of customs putting the parcel through but no proof of weight, I weigh and measured all my parcels when they were sent out and can prove it, they us a useless pic from customs which is blurred (conveniently) and no proof of weight, they say it’s by their laser scanning machines, like you should step back and say, yes of course it’s laser scanned so it would be correct! Never ever touching this company again, the reason why it’s cheap is because they charge you the other half two weeks later, go direct with the courier dont bother with them? There customer service sucks don’t reply can’t update you, you contact the actual courier they can’t update you as you bought through parcelmonkey, if it goes missing for a few days they make up Lies about custom paperwork that never happened (I spoke to the actual delivery courier)! I believe the their running a scam and I have contacted the government offices and local trading standards to look into this company. Be warned do not use!!!!!
04/03/21 by Customer Ben smith
Easy to use, great service
04/03/21 by Louise freeman
The parcel was collected on time. I tracked the parcel to the Heathrow hub, it was delivered to Brisbane Australia in less than a week. All the postage and customs labels were very easy to download and print. Very clear instruction supplied, a fantastic service at a competitive price.
Will definitely be using Parcel Monkey again.
04/03/21 by Mr bernard talbot
Great service, friendly delivery guys.
04/03/21 by Paula
Excellent service
04/03/21 by Stefano Kustermann
I was recommended to use Parcel Monkey by someone who had bought some books from me and wanted them posted. I signed up and picked the best deal and the next morning the books were on their way. Simple and great value. I would highly recommend
04/03/21 by Ian Conway
Finally I have found a great company to send parcels abroad. Easy to use and delivered on time. Will continue to use.
04/03/21 by Ashley
Like many companies, Parcel Monkey are good when everything goes well. It is only when things dont go well that they show their true colours. Beware, that if a parcel you have sent is returned for reasons outside of your control, you will be charged to have it returned to you. The alternative is to travel to Southampton to collect it or agree for it to be disposed of. When this was queried I was given the terms & conditions line. This is not my experience with at least one of their competitors. Unfortunately, I will not be using Parcel Monkey again.
04/03/21 by Mr Matthews
Hard not to give 5 stars when the website is easy to navigate and use, label printed and I dropped off to the Post Office.
04/03/21 by John G
Parcel Monkey just organised the delivery of an odd-shaped large package for me to France from the north of England. There were no problems of any kind and the package arrived in good nick, on time. Perfect, and all at a good price.
04/03/21 by Sally Fowles
Seemed easy enough until getting to payment options... only PayPal, quotes were good and found them much cheaper than going direct
04/03/21 by DN
Delivered safely in less than 24 hrs. Very impressed. Thanks.
04/03/21 by kenvernon
If i was the management of parcel monkey looking into my company reviews I would be very worried at the stats over 20% say less than average thats really really poor. Then again Im on my twentieth message between us and still dont have an answer. So not surprised
04/03/21 by Paul Mullins
Great service saves so much time and the prices are always good. I use them for all my parcel needs
04/03/21 by Chris
Great service.
04/03/21 by Anon
Easy to use fast and efficient would use again
04/03/21 by Mario Agius
My parcel got to Canada in less then a week so that was a bonus for me.
04/03/21 by Kausar Robina
I’ve used Parcel Monkey many times now and each time they’ve been amazing. Great prices and fantastic customer service. Highly recommend.
04/03/21 by Customer
I’m very impress with the service and has been recommended friends and family to use this service.
04/03/21 by Rita Labiche-Robinson
Good service will use again.
04/03/21 by Customer
I use Parcel Monkey all the time and find the service, excellent and its so simpple to use. Keep up the great work.
04/03/21 by Rocky Arkwright
Dear all, My luggage is still up in the air . The web site says that it left the country on 26 March and up until now nothing. The estimated day was 3 March, today is 4th and nobody has contacted me to update. I am late and I need my luggage urgently. The customer care is also silent as nobody is ably to clarify the posituon. I need you to refund me the money for the items in my luggage. !!!
04/03/21 by Aida
I booked two items under one order. The weight, height was calculated for two items and in the description I clearly mention two items x2 . When the delivery guy came the next day, he refused to two both of the items. He said he can only see 1 order so he refused to take both items. He said he can take one or none which I thought was rude. He ended only taking 1 item .
04/03/21 by Customer
Really easy to use website. Create an account and purchase then everything else is done for you.
03/03/21 by Mr Antony Mardle
Brilliant service
03/03/21 by D Dundjerovic
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