We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Easy to use. Very good price. I would use this service again
02/03/21 by Marian Balfour
I sent a parcel International although we have had tracking throughout the recipient is yet to receive the parcel and I am STILL WAITING to find out why it has been returned to depot. I will not be using the service again as we have no idea what the issue is and how to resolve it.
02/03/21 by Sarah
brilliant service
02/03/21 by angus classic bikes
Simple and cost effective solution
02/03/21 by Customer
Fantastic service at a very reasonable price and great communication throughout.
02/03/21 by Katherine Ireland
Excellent service and so easy to use. Able to track parcel at all times. Would definitely recommend to all my friends!
02/03/21 by Linda Forman
a month ago i send out two parcels worth £1500 (£750 each parcel) - they were destined for Spain - However Parcel monkey failed to give the courier the correct information so the parcels got returned to Parcel Money. I have to say I will NEVER EVER use this company again - as to now ....a month on I am still without my parcels.... I am getting fobbed off daily with standard script replies and they now tell me to contact the claims dept!!!! ....we are talking about two parcels that are worth a fair amount and are Large!!! I fail to see how no one appears to want to sort this out and how they can possibly loose two LARGE boxes!!! absolute shambles of a company - you cannot contact them via the telephone and they have now chosen to remove themselves from twitter and facebook - I assume this is because of the complaints!!! NEVER EVER send anything of value through this company - once they have been paid for a shipment they just DONT CARE!!!!
02/03/21 by Turkana Uk
I sent a parcel on the 12th of December. It was never delivered. Today is March 2nd, and after weeks of messages and complaints they said my parcel "has been damaged" and I cannot have any compensation. I am FURIOUS. Their customer service is appalling, they have a chat and no phone number, and they always reply that "you will hear back in a week" and reply after 4-5 weeks. I havent even got a refund for my package, or any explanation on why its lost. It was a Christmas parcel for my family, and needless to say they ruined it. WORST SHIPPING SERVICE EVER.
02/03/21 by Customer
Booking was easy, labels worked, guy turned up on time, parcel delivered next day. Job done!
02/03/21 by Al
Excellent service saved me time, having to queue up with my heavy parcel at the post office very convenient..Will use again.
02/03/21 by rhussain
Very good service, first time using parcel monkey, i will definitely use again
02/03/21 by Mr Walton
Again parcel monkey has gone an done it brilliantly. Everything is easy an no problem.
Why cant all websites be like this
02/03/21 by Karl S Harris
Absolutely brilliant! Two days to deliver from my address in England to my family in Florida! Outstanding!
01/03/21 by TB
I had a parcel to send to the USA. Filled in all the forms and shipped parcel. The recipient lives in Lake Tahoe and has a PO Box but the system does not let you put a PO Box number in so assumed you delivered to the door. So provided the full address, but then on tracking found out that the parcel was at a depot waiting for the recipient to collect. It said the recipient had been contacted but they had not, so still have no idea where the parcel is and ho to get it. Very poor service and would not use it again
01/03/21 by George Williams
Simple to use, gives confidence Im getting the best price.
01/03/21 by Customer
Picked up parcel late. Was on Royal Mail 24 hour express. Took 10 days to deliver. No refund for late delivery just a whole list of excuses. They give themselves an additional 5 days even though you’ve paid a premium price. You’ll find yourself explaining the problem over and over to customer services. Perhaps actual monkeys would have a better grasp of what was going on. Sorry won’t be using them again. Better to book the actual courier yourself
01/03/21 by D Hutchison
Much better than Parcel2Go as they actually seem to deliver the parcel!!!!!
01/03/21 by Customer
Good service! My parcel was delivered very fast! Good job!
01/03/21 by T. T.
Easy to book . Great communication .
01/03/21 by Lukasz Czupa
SITE EASY TO USE AND PARCEL COLLECTED LUNCHTIME THURSDAY ....SAFELY DELIVERED BY 11.30AM ON FRIDAY!THANK YOU.
01/03/21 by Happy Mum
Ive only given customer services one star as i have to give them a rating it should be minus 5. Still waiting customer service is unbelievably poor i genuinely dont think they can read. If anyone from parcel monkey reads this then do your job and sort it out. Ill update everyone later
01/03/21 by Paul Mullins
My 2 parcels got to Adelaide Australia so quick.
Pick up on time in UK.
Updates great ???? .
Paper work easy on site.
Have used others in past and was let down .
5 stars . ????the best ????
01/03/21 by Ms Farr ture Customer
Brilliant! Parcels to France so difficult now but Parcel Monkey makes it easy!
01/03/21 by Lesley
Absolutely brilliant, thank you so much
01/03/21 by Sue Collins
One of the best courier service. Delivery products within a day or very short of time. Parcel packaging is also good. Parcel gets safely and secure. Will use this courier again again. Thanks.
01/03/21 by Emma Landsaw
I got my delivery in good time
01/03/21 by Customer
Having been grossly let down by UPS in what I can only describe as a total shambles - I was desperate to get a customer order delivered to the USA. I was able to select the courier I wanted to use and was able to customise the insurance amount for my package (very reasonably priced it was too). Was able to track the parcel easily and it arrived safe and sound within the 3-4 days promised. Excellent service would not hesitate to use again. Just a shame I didn’t use this in the first place!
01/03/21 by Angela Hounsell
Great prices and service
01/03/21 by Sc
Great price
Perfect correspondence and prompt delivery
01/03/21 by Nic Harvey
All round very good service.
Parcel picked up and delivered as planned
01/03/21 by Maureen16
They had the cheapest price and parcel was collected/delivered in given time scales.
01/03/21 by Ian Dunmore
Easy to follow online service. Gives a comprehensive overview of the top courier services available, along with cost and other implications. Used many times for work, parcel monkey is my go to for sorting collection / delivery of smaller parts quickly & efficiently.
01/03/21 by Patrick Simpson
Sent a package via parcel monkey and dpd. All arranged on the Parcel Monkey website. Easy to use and well laid out site. Was kept informed all the way. Arrived dead on time..Very pleased with the service and price. Thank you.
01/03/21 by Eileen Walters
collected on time , delivery on time ,
01/03/21 by Dear Mr Dennett
My parcel was posted on 17.02.21. To date the tracking is showing that my parcel is being prepared for export. It has been at this stage since 19.02.21 so 11 days. No update and no information about when it will leave the UK / arrive in Australia. Very frustrating!
01/03/21 by Customer
Exelent Service
01/03/21 by Gerecke
I had to return an item and the website was very easy to follow.they collected my parcel on time and am very happy with the service I received. Thank you
01/03/21 by Customer
Great, really easy, quick and removed all the stress from finding a courier
01/03/21 by Woodward
Excellent from despatch to delivery
01/03/21 by ANNE STEPHENSON
Great Service & Prices!
01/03/21 by Robert Scandle
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