We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Easy to choose from a range of couriers. Pricing was clear. Our parcel wasnt a typical size but it was easy to find who would deliver it and who wouldnt.
Everything went as planned!
08/03/21 by Geoff
Decent service. The recipient had to pay customs fees for which I was not told about when I entered the contents and their value. Not of course Parcel Monkeys fault, but it would be great to have some sort of disclaimer about that.
08/03/21 by Antonis
Good drop off service. I dropped my parcel at the Post office and it was on its way and arrived at destination within 2 days.
08/03/21 by Link Ltd
Good company to work with.
08/03/21 by Melo Bees
Good service very happy
08/03/21 by Customer
Excellent customer services. Hugf
08/03/21 by Customer
The service you gave was great, but I picked parcel force from the list. Parcel was collected as said the following day and was tracked until it left uk. After that I have no information. The custom paper work work is a pain and took a long time to sort out. I contacted the buyer and he had more information on the tracking then I did.
08/03/21 by David Hunt
Very good. Cheapest quote. Delivered quick but took a bit longer than we were told
08/03/21 by Heidi Garcha
Easy to book and value for money
08/03/21 by asma begum
I love using this service, my parcels get picked up and dropped off at the times given & the price is very reasonable too.
08/03/21 by Heidi
Excellent Service - Delivery received all good by customer.
08/03/21 by Stephen McDermott
You recommend Royal Mail which I went with who took it and held it in there warehouse for 2 weeks only to tell me they are returning it because they do not take car parts, and then I was told by parcel monkey, that I cant get my money back,It was all stated in my delivery application what I wanted to be delivered +i insured it,so I seriously disappointed+i still have not got my money back.
08/03/21 by aud MITCHELL
Parcel sent . Not delivered. Numerous message attempts to find out update. No idea where parcel is or why ....
08/03/21 by SE
Fabulous service to NI
07/03/21 by Davina Hughes
Great service. I posted my parcel at 12-30pm and arrived next day. It was good value to post.
07/03/21 by Ann
Efficient and value for money
07/03/21 by Customer
Really quick efficient informative service. I use every time!!
07/03/21 by Jill
Easy to use web page and saves me money! Have used this monkey around 10 times without problems so it seems like a monkey can do a better job than most parcel services.
Would like more options for sending parcel without printing in the future and have an actual monkey picking up my parcel.
07/03/21 by Benedikt Hansen
Hassle free, prompt collection
07/03/21 by Kelly
Easy and straightforward
07/03/21 by Customer
Everything went well, easy to use to send a larger parcel via parcel force which arrived next day as planned.
07/03/21 by Holly Walton
Theyre excellent, easy to use and reliable.
07/03/21 by NicolaMulligan
Super efficient delivery, easy to use website & competitive pricing ????????????
07/03/21 by Steve
Brilliant, got a choice of different couriers to choose from. Was easy to pick to required one I wanted and arrange pick up. The parcel was picked up the next day and delivered the day after.
07/03/21 by Mr N Rodgers
GOOD SERVICE. YOU COLLECT ON TIME AND DELIVER ON TIME. ALSO CHEAPER TO SEND PARCEL THROUGH YOU
07/03/21 by AKIN
Used Parcel Monkey twice now to send medium and large boxes within the UK. Initial search for quotes was quick and provided competitive options. Payment was easy. Follow-up email communications for collection, delivery and labels was comprehensive and reliable. I will continue to use (and trust) this service to send parcels.
07/03/21 by Suzanne W
Only fault was a 2 day service became less than 24hrs
07/03/21 by J Ritchie
The service has been straightforward and reliable.
07/03/21 by Haldon Books
Worst company I ever deal with. They charger my card of £60 3 weeks after parcel delivered for uknown reasons. Avoid at any time.
07/03/21 by GEDIMINAS
Goods despatched 1/3 on 3-day service Goods gave not moved beyond Dutch Customs since 0:08 hrs in 3/1
07/03/21 by Neil Kerry
Great service, prompt updates and time slot supplied for delivery A1
07/03/21 by franklin
Easy to navigate site, clear pricing and great value service have recommended to friends and family
07/03/21 by Michelle Denney
Collected, delivered all in the time frames quoted, excellent tracking information from DPD
07/03/21 by Stuart
Very good service as usual
07/03/21 by Christopher Drew
Perfect, thank you, latexandlovers.co.uk
07/03/21 by Customer
Great service, arranged pick up for next day, came between correct times. Will definitely use again.
07/03/21 by Customer
yet another over charge
07/03/21 by MR PETER
Excellent service - fast and efficient. Highly recommend
07/03/21 by Michelle Montague
Excellent service, parcel picked on confirmed date and delivered within a week.
07/03/21 by Marion Green
Excellent service as always
07/03/21 by Customer g payne
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