We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
The follow up support is useless, i find we go round in circles saying the same thing forward and back. One phonecall could fix complaints but they refuse to do so. Would not issue a refund for a parcel they didnt deliver. It was fully labelled properly with all address details and contact numbers. The courier said it had no address even though it had full address that was stamped by them in their polish depot which was were it was going.
01/03/21 by Botanica
Good service and great choice of carriers
01/03/21 by SANDRA
Awesome service! Will use them again
01/03/21 by Dorina Elenida Podasca
All parcels were delivered on time for a reasonable price - couldnt ask for more
01/03/21 by Steve
Excellent and professional service as always highly recommended
01/03/21 by stanley drysdale
Very smooth and delivered a day early by Parcelforce
01/03/21 by Mr ANTHONY BEBBINGTON
Parcel collected and delivered on time, easy instructions, except for having to pay import duty before delivery
01/03/21 by Gillian's
Great and efficient
01/03/21 by mark
Order collected when advised and delivered when expected and driver, at the recipients end, did what I asked. What more can you ask for?
01/03/21 by James Martin
great service
01/03/21 by PJ
I noted the parcel was delivered and "signed for". When I spoke to my friend she said it was usher thro the letter box.. The packaging was slightly damaged because of this. My friend was in when delivery was made.
01/03/21 by Hilary
ParcelMonkey is a well-priced service - unfortunately the reduced price for Royal Mail service was reflected in my parcel taking 7 days not 48 hours. In the first 24 hours it went backwards, and was mis-sorted and sent to the wrong part of London, and then spent a quiet 3 day weekend in the National Hub before getting in the right van. Disappointing!
01/03/21 by Adrian Parker
easy to use website. the whole process of booking and paying was smooth and trouble- free. the prices quoted were the best I could find, after looking at several other sites.
01/03/21 by Antonia
Website does what it Says on the tin.
One very minor point
Because my e mail address is longer than permitted on this site its rejected in app for completion of information for service
However all good
01/03/21 by Griffs-Scooters
Our parcel was collected on time and delivered on time exactly as the driver indicated ..
We will use parcel monkey again for sure.
Many thanks .
01/03/21 by Customer
Amazing good prices and I will use them more often now..
01/03/21 by manjot bali
Excellent service and needed extra insurance which is a lot cheaper than a lot of other parcel sending sits.
01/03/21 by ROBIN SAVAGE
Very good job
01/03/21 by Customer
Brilliant service once again. Parcel delivered to Grandaughter in Auz in 6 days!
01/03/21 by Miss Debbie Harris
All fine and no problems
01/03/21 by Steve Jones
Honestly delighted. Wanted to post a parcel to my nephew abroad. Very easy to use website. Good choice of couriers with great price deals. Email quickly with clear instructions. Parcel collected as promised, on time. Clear tracking details to both me and the recipients. Easy for them to pay customs charge when calculated. Arrived on time in promised time slot. Made it such an easy process we’re going to make it a monthly thing!!
01/03/21 by kate grace
I was unsure how to post a heavy item that I had but parcel monkey took me right to the source, great service
01/03/21 by Martyn Nelson
Very easy to use website. Quick confirmation of the order. All round very good.
01/03/21 by Clare B
Excellent delivery service as usual. It’s the only way that I send parcels to Singapore. Thank you
01/03/21 by Mary Beattie
FRAUD !!! FRAUD !!!! FRAUD !!!! STAY AWAY FROM THIS SCAM FRAUD SCAM MONKEY COMPANY. They will do scam invoices and charge your card without your knowledge, Just like other criminals. We have sent one parcel via this company back in December 2020 and we provided extra measurements just to make sure there is no mistake. The original package was less than 3KG, still, we declared 3KG. But we have found out they have sent us a scam invoice of ADDIDTINAL £20 (!!!) that they have measured the item and found it is 5KG, which is just a lie. It is a branded item It was sent via Parcelforce and of course, there were no extra changes as it was actually less than 2 KG, obviously, this is a branded item and its website clearly says the weight of the item. And SCAM Parcel Monkey charged our card without our consent £20. Now we are going to report this SCAM company to Action fraud, treading standard, consumer arbitration, HMRC, and the small claiming court of this criminal activity. Enough is enough.
01/03/21 by M Karim
I purchased from a Very long standing and reputable Company in USA. The Goods were shipped One Month ago By Air Freight Parcel Monkey. I dont have the goods, I dont know where they are or when they might eventually show up if at all. I cannot call them as they dont have a phone number. And their chat page and email continually on a daily basis uses Autobot reply which simply says my package is en- route to my destination and I will receive it soon. GARBAGE SERVICE, it really is SO CONTEMTUOUS how they are treating me. DO NOT USE THIS COMPANY AT ALL COSTS!!!. If something goes wrong, you are totally screwed as you cannot get past the digital Autobot no matter what angle you use.
01/03/21 by Alex
Always pickup and deliver on time .
28/02/21 by Nainelen
AVOID AVOID AVOID No where near the standard of other parcel brokers. Service is of low standard and paying for insurance is a waste of money has they are not interested in paying out for genuine claims.
28/02/21 by Customer
Very pathetic service not recommended. Used from US to NZ. Parcel did not receive yet. Support is replying with automated apologies messages on email other than no update since February 11. As per Parcel Monkey Tracking its in NZ but where no body knows.
28/02/21 by Rizwan Azhar
Excellent, efficient service, returned very quickly and very easy to use.
28/02/21 by Customer
Great service easy to use thanks again :) 5 stars!! Will be using you again
28/02/21 by Char
Outstanding service and so competitive. Parcel collected for delivery to Japan on time from my door, delivered to the recipietents door 6 days later. The booking proceedure and customs documentation instruction are refreshingly clear and so easy to complete. This is now the third occasion I have engaged Parcelmonkey - flawless everytime,
28/02/21 by John Latter
All good very happy with this simple to do service
28/02/21 by DAVID MCCABE
Easy service to use, has always found me a better courier deal than I could find by my own methods. Top drawer!
28/02/21 by Ian C
Awfull service I sent parcels back to a company I received a email to say all my delivery that was delivered by parcel monkey was really badly damaged and I could not have a refund the force the driver must of thrown them the box’s were delivered wet and units all smashed up no joy trying to claim anything back from company as it wasn’t their fault it was parcel monkey and all I got was a email saying I should have taken extra insurance out to cover damage awful customer service and awful company I have lost over £400 and the £50 I paid them to deliver it ????????????????????
28/02/21 by Annette James
Great service, no issues at all
28/02/21 by K Gray
Excellent website easy to use good value
Will use again
28/02/21 by neville fisher
I wasn’t happy with Courier and have written to you asking for money back, they turned up 2 hours earlier than what they said they would so no one was home, they emailed later that night to say they missed me and didn’t say if they were coming back or not so I had to post it myself really not impressed
28/02/21 by customer
Love this! Have sent two items large and small to Edinburgh recently and this gives you the best deals by far. Both times I’ve used different couriers because of price, both have arrived next day. I work for Royal mail but our competitors are by far cheaper unfortunately. A friend put me on to this and I’m so glad he did, I’ve recommended it to family who have since used it. Fab! ????
28/02/21 by Neil Tunnell
Order was collected 17th for delivery 18th. It arrived 26th even after calling. I had to send the parcel again via Dpd which cost me more money.
28/02/21 by cath mills
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