We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Easy and economical way to send parcels
05/03/21 by Bruce of Ballater
If I could give it a no stars I would.. I’ve not received my refund and they don’t reply to my messages as thats the only way I can contact them, I ordered the same parcel label x2 by accident and I want a refund for my accidental error but they just keep saying that the courtier picked it up and he did but only One and the other lady talks about processing my refund and nothing happens, honesty an awful company to get a refund!! Would NOT recommend them or use ever again! It’s an absolute joke!
05/03/21 by Hollie Lilly King
Really good for heavy parcels. Super happy cheaper than going direct to a company.
05/03/21 by Daniel Healy
I wanted my item to be cancelled and it was supposed to come to me but item went PArcelmoney depot. I already paid 10 pound for the item and they charged from me 16 pounds to send me back. They said they will destroy if I dont pay. Just stay away from them. Once you get issues they charge more money but I will not leave this money to them. I will take further actions.
05/03/21 by Furkan F.
Great service, good price. Sending things out to Paris to my daughter, 4kg parcel cost around £15, the post office wanted £55. Exporting to Europe is a lot more complex, more form filling because of Brexit.
05/03/21 by Mark
My parcel was collected by Parcelforce on the arranged day, but I would have preferred to know at what time they would come. The chap who collected it was polite and cheerful. The parcel was delivered when expected too, but I had to track it myself as there was no notification that it had been delivered.
The whole experience was better than the last time I used Parcel Monkey, when there was a delay with delivery and I was worried it had gone astray.
The value was very good for the service plus insurance for contents.
05/03/21 by Sara Carless
Really efficient service following disappointing service from parcel to go, my faith was restored by parcel monkey who offered speedy and efficient service.
04/03/21 by S George
Excellent service. Very reliable.
04/03/21 by Fae Nightingale
Excellent service , easy to use
04/03/21 by Jean D
Great pick up and delivery
04/03/21 by Graham Pilkington
Very disappointed as no reply till today. I did order the same collection twice and both times the labels received were not good as the courier could not scan. I contacted you guys asking to send the me the right one and issue the refund for another one. No reply till now. Send many emails eventually had to send my parcel back with another service. Can someone refund me for both purchases each £10.78. Thanks
04/03/21 by Jurgita
Very good service thank you
04/03/21 by Peter Ibbett
Absolutely FANTASTIC service. Thank you.
04/03/21 by BEATA WERNER
good service
04/03/21 by Sandhya Balakrishnan
Easy to use site in general.
04/03/21 by I Bryant
I have still not received my parcel (2 weeks late on a 3-5 day international delivery) and all emails to parcel monkey have been ignored. Shocking service.
04/03/21 by Customer
Arrived on the expected day, good service no problems, delivered items on time.
04/03/21 by Customer
Excellent service and price - delivered earlier than stated!
04/03/21 by Mr Paul Harrison
Great service.
Highly recommended.
04/03/21 by Pascal
Excellent service, very reasonably priced, collected from sender on time and delivered to recipient on time.
Would use again.
04/03/21 by Customer
Quick pick up and delivery
04/03/21 by Lindsay
Excellent service. Parcel collected on time, and delivered promptly. No complaints at all.
04/03/21 by Adrian Smith
Great, fast and efficient. Paperwork was processed by Spanish without issue. Electronic unit was in working order on arrival. All good!
04/03/21 by Customer
Parcel Monkey is great, I have used them on several occasions to send parcel abroad and cannot fault them at all.
04/03/21 by Sandra Coull
I used Parcel Monkeys (By Road) service from Liverpool to Gibraltar from collection to delivery nine days and for a very reasonable price I am well happy with this service and will use them again
04/03/21 by David Liverpool
The courier I selected was DPD and the service was excellent. Collected on day given near Manchester and delivered to me the following day in Essex at 9am.
What better service could you ask for.
04/03/21 by Peter
Its such a ballache using this company but where every pound is a prisoner, I have to go through the hoops to send packages.
04/03/21 by Martin Haughton
Buyer Beware and it isn’t only us, I have spoken to many other customers! They add more cost on upto three weeks after delivery one of them was £88 for us, they send you a picture of customs putting the parcel through but no proof of weight, I weigh and measured all my parcels when they were sent out and can prove it, they us a useless pic from customs which is blurred (conveniently) and no proof of weight, they say it’s by their laser scanning machines, like you should step back and say, yes of course it’s laser scanned so it would be correct! Never ever touching this company again, the reason why it’s cheap is because they charge you the other half two weeks later, go direct with the courier dont bother with them? There customer service sucks don’t reply can’t update you, you contact the actual courier they can’t update you as you bought through parcelmonkey, if it goes missing for a few days they make up Lies about custom paperwork that never happened (I spoke to the actual delivery courier)! I believe the their running a scam and I have contacted the government offices and local trading standards to look into this company. Be warned do not use!!!!!
04/03/21 by Customer Ben smith
Easy to use, great service
04/03/21 by Louise freeman
The parcel was collected on time. I tracked the parcel to the Heathrow hub, it was delivered to Brisbane Australia in less than a week. All the postage and customs labels were very easy to download and print. Very clear instruction supplied, a fantastic service at a competitive price.
Will definitely be using Parcel Monkey again.
04/03/21 by Mr bernard talbot
Great service, friendly delivery guys.
04/03/21 by Paula
Excellent service
04/03/21 by Stefano Kustermann
I was recommended to use Parcel Monkey by someone who had bought some books from me and wanted them posted. I signed up and picked the best deal and the next morning the books were on their way. Simple and great value. I would highly recommend
04/03/21 by Ian Conway
Finally I have found a great company to send parcels abroad. Easy to use and delivered on time. Will continue to use.
04/03/21 by Ashley
Like many companies, Parcel Monkey are good when everything goes well. It is only when things dont go well that they show their true colours. Beware, that if a parcel you have sent is returned for reasons outside of your control, you will be charged to have it returned to you. The alternative is to travel to Southampton to collect it or agree for it to be disposed of. When this was queried I was given the terms & conditions line. This is not my experience with at least one of their competitors. Unfortunately, I will not be using Parcel Monkey again.
04/03/21 by Mr Matthews
Hard not to give 5 stars when the website is easy to navigate and use, label printed and I dropped off to the Post Office.
04/03/21 by John G
Parcel Monkey just organised the delivery of an odd-shaped large package for me to France from the north of England. There were no problems of any kind and the package arrived in good nick, on time. Perfect, and all at a good price.
04/03/21 by Sally Fowles
Seemed easy enough until getting to payment options... only PayPal, quotes were good and found them much cheaper than going direct
04/03/21 by DN
Delivered safely in less than 24 hrs. Very impressed. Thanks.
04/03/21 by kenvernon
If i was the management of parcel monkey looking into my company reviews I would be very worried at the stats over 20% say less than average thats really really poor. Then again Im on my twentieth message between us and still dont have an answer. So not surprised
04/03/21 by Paul Mullins
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