We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Seems to work well with couriers. An email to confirm delivery would be a bonus and save continually checking. Otherwise a good service.
27/02/21 by Mr. C Brueton
This was a very good choice picking parcelmonkey.They was very efficient in everything thing I asked them to do .
27/02/21 by Mrs Margaret Holborn
Excellent, very easy and stress free service, highly recommend
27/02/21 by Mr. Jamie Butcher
Good prices, parcel collected on the agreed day and delivered successfully.
27/02/21 by angela de carvalho
Parcel wasn’t collected on the day it was supposed to be. Didn’t hear anything as to why or when it would be collected. It did get collected the next day though.
27/02/21 by Hannah
Easy to use. Quick delivery system
27/02/21 by steve mcdonald
Prompt collection and delivery of parcel.
27/02/21 by Rob Coleman
My parcel left the collection point almost as soon as I checked it in. Unfortunately, I didnt know it had arrived at its destination so speedily because the online address on the tab refused to state anything other than the parcel had not entered the system. Possibly not your fault? In the end, we checked the number via another way into DPDs website, only to discover parcel had arrived 2 days earlier!
27/02/21 by Sarah
Great service and so much cheaper than using Parcel force directly
27/02/21 by Mr. James Cross
Excellent service
27/02/21 by Sue Vince
Excellent service
27/02/21 by Hadaway
I have used Parcel Monkey for years to ship parcels from the UK to my daughter and grandson in Colorado. They have never let me down, even through Covid-19. They offer a brilliant service with very reasonable rates and a good choice of carriers. Completely trustworthy, parcels arrive in one piece and cared for. Great service.
27/02/21 by Carole Rowland
Simple service if everything goes ok. TOTAL CROOKS if there is a problem. They take an item worth £99 charge £17.03 to ship it. Lose it, take months to so called resolve the issue through an investigation with DPD, then when they are proved liable, refund £17.03. What happened to the £99 for the item. They admitted losing it, or rather letting it get stolen. Not a trustworthy company. Avoid as they are just brokers. Pay the extra and go direct with a main courier. Just for info DPD Local are run by Parcel to Go and NOT DPD. Had similar problems with them. Avoid these crooks as well. As a business, I send many items out and neither of these will be getting any more business from me.
27/02/21 by Dave Yeates
Excellent, easy to use site, package collected & delivered ????????
27/02/21 by Bev Mulcare
A very simple site to use. I have used Parcel Monkey UK for the first time and It was simple to use. It searches the best deals compared to direct aces to the major businesses.
All the documentation can be processed at once including the labels for parcels.
I have used the site to send packages to the US with ease! I highly recommend Parcel Monkey UK
27/02/21 by Shaun H
Damaged item delivered , complaint put in awaiting compensation
27/02/21 by Mr Jason Murphy
Absolute nightmare to deal with. After months and I mean months they still hadnt delivered our parcel. First they had to locate it.. then it was damaged and they could no longer ship it. Then they were returning it well that hasnt happened either! Then they message saying they want more information off us, so we comply give them everything they ask for then radio silence .. nothing no response until you complain again then they send you the exact same message saying they need more information!!! Not once but twice .. the exact same message in the last week. They say they will sort it but NO ONE does .. its beyond a joke now. And the kicker is they offer insurance and even though they have admitted its damaged we cant claim our insurance as the case is still ongoing.. ie package undelivered. REALLY PARCEL MONKEY THIS IS NOT GOOD ENOUGH. ITS FRADULANT to offer an insurance policy that you wont act upon because YOU yourselves havent delivered or returned the item.
27/02/21 by Hannah Icashsocial
Excellent website, excellent prices and excellent service
10/10
27/02/21 by Kirk Windibank
Been using parcel monkey for a year. Wish I knew about it before- could have saved a lot of money!!!
27/02/21 by J E
Best price and great service.
26/02/21 by Customer
Excellent parcel delivered on time well in advance of delivery day. Thank you
26/02/21 by Harriethe Campbell
Great service. Did exactly what they were supposed to do. Unusual these days!
26/02/21 by Martin
Good services,Happy customer ????thank you
26/02/21 by ML
The best of the comparison sites! Tried the rest, Parcel Monkey were the best! Best price and the best customer service too, exactly what you need to either send or have a parcel collected! Perfect!
26/02/21 by PAUL
The parcel was collected with no problems and was received in the final destination country in record time. But the name and house number was missing from the parcel. Which ment it didnt get delivered to the home address. The Parcel had to be collected from a post office. As the parcel was 17 kgs it was inconvenient.
26/02/21 by Customer
Super efficient and very reasonable.
26/02/21 by amanda Burwell
Very easy website, excellent price, pick up and delivery exactly as advised. Could not have been better from start to finish.
26/02/21 by Geoffrey
Courier collection was due on Friday for next working day delivery on Monday in time for our daughter’s birthday. No one turned up from Courier by 5pm, but contacting Parcel Monkey was a waste of time - I was told by on line chat to wait until 6pm, I did, but no collection and then I could get no response from Parcel Monkey. Had to change collection to Monday and it was collected, but then we had a message from Courier saying they were collecting on Tuesday! Went on to Courier tracking which said they had not received the package! On Tuesday we had more confused messages about collection from Courier but in the end to our great relief the package was delivered on Tuesday afternoon. So un-coordinated, it’s not possible to trust that delivery will take place when required. So allow extra time.
26/02/21 by Mg-w
This website was extremely easy to use. You do need to make sure you have weighed and measured the parcel prior to confirming the order. Collection of the parcel and delivery was exceptional. Value for money and I would highly recommend
26/02/21 by Jill Payne
From collection to delivery we received great service. 2 dayslayerour package arrived in the UAE in perfect condition.
26/02/21 by Annaliese
Great until something goes wrong and you need to claim then you get "you never paid for guarenteed service". Surely paying extra for express 24 with insurance should not take a week. Even the courier company told me to claim as they admitted they were in the wrong. So as I said, great until you need help or a refund. Account will be deleted in 14 days.
26/02/21 by User
Non complaints..great service
26/02/21 by customer
Terrible customer service. I spent hours filling out the custom form to send my parcel to Ireland and booked my collection but never received the label. Upon making enquiries I was informed that the order had a prohibited item. I pointed out that the items were not prohibited as was clear from the list they had emailed me and they apologised and said they would have to cancel the order if it did not go through on a subsequent attempt. They have declined to respond to any messages since then and have taken payment but not organised collection nor confirmed they will cancel the order and refund my money. Disgraceful! Live chat doesnt work and they dont provide any telephone numbers.
26/02/21 by MP
Quickly found suitable for me option, paid and in the matter of a day my parcel was already traveling to the destination I want!
26/02/21 by Customer
perfect and competitive
26/02/21 by Customer
Would recommend, excellent service pick up from home next day,
Delivered overseas took only 7days very very impressive happy to recommend and use again. parcel was a 30kg box arrived at destination un damaged and in the same condition I sent it in, well done to all staff who respected the sent items. Great value for money.worth every penny.
26/02/21 by Mrs Kathryn Dunstan
They made it simple to send an awkward parcel, and thats all I ask.
26/02/21 by Susan Raynsfordsmith
I was sending a Pizza Stone to my son in Australia. It had been sent to the UK from Italy and arrived in perfect condition it was then my job to send it to Australia I was very worried that it would arrive in several pieces. Checked the reviews online and decided to use parcel monkey. It was collected promptly and could be tracked all the way to Australia it arrived in one piece and my son is now happy.
26/02/21 by Kate
Easy to use, very good price and several couriers to chose from. Would definitely use them again.
26/02/21 by PAULINE ASHTON
Parcel sent by ParcelForce at half the price they would charge on their own website! Confirmed it arrived on time, couldnt ask for better!
26/02/21 by Mr P B Hendrick
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