We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Brilliant service - price was really good and easy to book. We used to use P$D but their customer service is dreadful, Parcel Monkey is so much better and well be using them from now on.
25/02/21 by A fed up customer
Good choices of options and cheaper than going direct. Picked up on time and deliverd next day.Label printing is not straightforward as it ititially prints 4x full size.
25/02/21 by hootgibson
Awful quoted £32 to send parcel went to check out with PayPal cost was over £65 only noticed at the very end
25/02/21 by Mr Philip Andrews
Yet to deliver parcel 10 days on!
25/02/21 by Customer
Excellent service from start to finish
Highly recommended. 10/10.
25/02/21 by Gary
Excellent and efficient service. So much cheaper than using Royal Mail
25/02/21 by Pam
very straight forward to book a collection and payment. They collected on time on fuss.
25/02/21 by Customer
Ive started to use Parcel Monkey more and more as another comparison parcel company I used let me down on numerous occasions. There was no way of contacting the other company when issues arose (no phone number and only a chat bot with stock answers), but when I needed to contact Parcel Monkey, I was able to speak to an operative more or less straightaway.
Great prices, great service and will use them again.
25/02/21 by The Rug Souk
One of my parcels took 2 weeks to arrive but otherwise Parcel monkey are great and I have never had a problem
25/02/21 by CAR
Good price, fast service
25/02/21 by Andy
Excellent service, so easy to use ???? would definitely recommend.
25/02/21 by Stephen Atkinson
delivered quickly and at a good price
25/02/21 by Graham (Peterborough)
Brilliant,
First time user so wasnt sure how things worked. It was so simple. The price was the first thing that drew me to the service, but the ease of having the item collected without queueing at the post office makes this a service I will certainly being using in the future.
25/02/21 by Michelle
Service was arranged promptly and actioned in the times described.
Many thanks
25/02/21 by G L
Very poor service at drop off location! The parcel has taken forever to reach and not all all within the expected delivery days stated! The drop off location did not even sent off the parcel for dispatch till after I had made a complaint’, the only stars is for their quick handling and reply of customer service.
25/02/21 by Customer
Parcel picked up at time stated, arrived at time stated. Brilliant service, highly recommended
25/02/21 by Annie
My parcel is delivered on time. Great service
25/02/21 by Customer
Collected Monday afternoon, delivered in Boscastle by mid day next .Cant ask for better.
24/02/21 by Fred Ritter
Reasonably priced and delivered as agreed
24/02/21 by Customer
Easy, quick without problem
24/02/21 by Andrea C
Ive used these guys to ship an awful lot of parcels in the past year, and generally they are great. The disppointment comes when there is a problem with a late collection or delivery (which has happened a few times in the past few weeks now). Each time they hide behind their Ts&Cs stating "its not 5 days late, therefore there is no refund due. I find this very poor - if you sell a service with a 24/48hr delivery time, you should stand by that!
24/02/21 by Jamie mckeen
All good
The parcel was delivered before I even had chance to send the tracking info to the purchaser
24/02/21 by Customer
Excellent service...
24/02/21 by Praveen
Good service, did exactly what they said they would and at a very reasonable price! Only improvement would be an estimate time for collection on the day. Would use again.
24/02/21 by David Garner
My parcel arrived intact and on time. Also was the best price online to ????
24/02/21 by Very Happy Customer
Very easey to do oline and very reasnbale price and they pick up on time i will use again and tell my friends.
24/02/21 by Maureen gransden
Efficient service ... Will use again
24/02/21 by Larshan Muthulingum
Fast pick-up, the parcel has arrived destination by around 10 days from pick-up
24/02/21 by June Tang
Parcel sat at drop shop for from 10 am Monday till 5 pm Tuesday sat in a depot for 4 days turned up 4 days late although they did apologise this is not acceptable posted on the 15th arrived on the 22nd and not refundable because it wasn’t 5 days late
24/02/21 by Brandon
There are a lot of negative reviews about Parcel Monkey. People are always quick to complain but never seem to find the time to praise. Well I am. Despite what I read,I took a chance and used them for shipping an extremely large, cumbersome, and heavy package from North Yorkshire to London. It was collected on time, delivered on time and in perfect condition.
Thank you Parcel Monkey. I will use you again with pleasure.
24/02/21 by Mrs Ali Anderson
All as described. Collected and delivered with no issue and af a reasonable price.
24/02/21 by Customer
very helpful, as always!
24/02/21 by Mrs Pamela Jelfs
A real bargain xx
24/02/21 by Customer
The collection by Parcel force was at the right time and day and without any fuss. Good job!
24/02/21 by Paul
Parcel Monkey are normally good however on the last occasion I found the accuracy of the delivery dates were faulty. A delivery date was given as 4 to 5 days to get a package to Spain but to date, over 13 days have passed, and the parcel has still not been delivered. I put it down to the fact that we have Brexit regulations coupled with Covid and everything seems to have slowed down or come to almost a halt. Meanwhile I am expecting the package to be delivered any day from now.
24/02/21 by A Satisfied Customer
Excellent service
24/02/21 by Customer
Excellent door to door service and much cheaper than booking directly with the courier.
24/02/21 by Customer
Again - a speedy service with great communication
24/02/21 by customer
Amazing service
24/02/21 by Danish Jafri
excellent service, highly recommend
24/02/21 by Customer
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