We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,397 reviews.
Excellent service, very happy
31/01/21 by Carolyn Spruce
Excellent service!
31/01/21 by Sally Ann Nunes
Easy to use service fast and efficient and extremely good value would highly recommend
31/01/21 by Mr & Mrs Phipps
Easy to sort, quick. Plenty of options. Never had any bad experiences - even when using in the lead up to Christmas 2020/covid pandemic.
31/01/21 by Jenni Brooks-Taylor
Generally ok to use, sometimes difficult to get full range of services to compare. Would be better if headline price included VAT.
31/01/21 by Mr Frank Coombes
Easy to negotiate website. Parcel labels emailed well within service level and clear instructions on printing and parcelling. Seamless process.
31/01/21 by S Shaw
Exelent and very good company.
31/01/21 by Customer
Very good service
31/01/21 by Ilona Greyling
Really great service, easy to navigate the online instructions to book the parcel collection and delivery. Notification to specify when the collection would be. Swift and easy collection from the courier. Delivery made the very next day at the time specified. Very impressed and will definitely recommend!!
31/01/21 by Alexa Day
Very easy to arrange collection of heavy parcel. Parcel Force arrived as planned and parcel arrived at destination in a reasonable time.
31/01/21 by Pamela Musson
Excellent service no issues
31/01/21 by Brian Parker
I booked a collection with Courier via ParcelMonkey, but it wasnt collected on time, it was collected two days late. I had to chase ParcelMonkey for the collection to happen. After I complained about this I was told that it was within their terms and conditions so nothing could be done about a refund, and they didnt even register an apology. I wont be using their services again, there are plenty of other carriers on offer.
31/01/21 by James
Amazing service, thank you again! Definitely five stars
31/01/21 by Daniel
I have been trying to get hold of them for a week now. Send a package through them and paid around £50. The packaging reached the place and was broken. Had large dents on it. It has been a nightmare.
31/01/21 by roofi aamir
Always deliver. Best solution to your parcels. Truly is. Faultless even during the pandemic where most borders are closed. Wow. Thank you.
31/01/21 by Jean-Luc Bouchereau
Picked up promptly.
31/01/21 by Guest
It was my second expirience so far & everything worked out perfect! My parcel was delivered Quick & Safe ! Thank you very much!
Keep Shining ????????
31/01/21 by Suren
Lifesaver. I was quoted £30 on Royal Mail Parcel Monkey was £8. Picked up from my house and delivered the next day
30/01/21 by Becs Trott
picked up on time delivered on time no issues. what more could you ask?
30/01/21 by Mr Simon Cook
They collected on time. Kept their distance.
30/01/21 by Peter Leam / Christine Leverto
Fast service this time.
30/01/21 by Jack Chawawa
Sent a parcel to Spain two weeks ago! Parcel still not arrived! Parcel Monkey Trustpilot Team failed to contact me! I provided the Parcel Monkey team with a tracking number, however the team have not been able to provide me with any positive news. PLEASE AVOID! DO NOT USE PARCEL MONKEY! Thank you
30/01/21 by Ryu Ken
Easy fast to use and search
30/01/21 by Andy
Parcel has been at the international hub since the 19/01, and Parcel Monkey cannot tell me whats going on. ????????????????
30/01/21 by Siobhan Brindley
Simply excellent service
30/01/21 by Customer
Excellent service; very competitive price. Clear instructions on how to wrap parcel and how to print off label. Item (a heavy door) was picked up the mext day as stated and delivered. I would definitely recommend this service.
30/01/21 by Linda Burrows
Very easy to book parcel on line and Excellent service very happy thank you
30/01/21 by mohammad gafur
Spot on. Got me a great price for a parcel and was super straightforward. Will definitely use again.
30/01/21 by Melissa Donohoe
I am disappointed the parcel has not yet reached the destination, Mumbai The parcel was collected in time and I suspect it reached India in a timely way but the customs are creating a big problem in spite of completing all the relevant documents. There wasn’t anything much .. certainly not valuable.. cereal bars my nephew likes .. some mouse mats which have the 2021 calendar and so are handy with computers .. a pack of sugar free sweets and 2 tubes of a moisturising lotion for my mum. I have listed all the times separately and also mentioned the costs etc. It is really very disappointing.
30/01/21 by PPCustomer
Excellent service, easy to book and great price
30/01/21 by Mrs Evans
Super service , very easy to use and prompt to collect
30/01/21 by Toni
After 2 weeks the parcel still hasnt left the UK.
30/01/21 by Customer
Excellent service. Easy to use
30/01/21 by Customer
Good choice of carriers, competitive prices, easy to use website, very good.
30/01/21 by Robin Bastable
Quick & easy to book, labels were ready to print in few minutes & courier arrived when supposed to
30/01/21 by Customer
Great service, I was very pleased with the ease of ordering.
30/01/21 by Tony
Super easy to send parcels. Order, print and they come and collect. Reasonable price too
30/01/21 by Lauren Price
Excellent- only one gripe, I dont have a printer and had to forward the confirmation to my daughter who printed the label for me and then had to get it to me. When parcel force turned up to collect the parcel, they brought a label! Amazing cost, a 16kg large packing case cost £12.65 and was delivered in less than 48 hours from Croydon to Nottingham. will definitely use again
30/01/21 by Julia
Excellent service, excellent price.
30/01/21 by Karen
We use Parcel Monkey to find the most cost effective and trustworthy delivery company. The parcel was delivered in the time requested.
30/01/21 by Algenon
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