We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,653 reviews.
Used parcel monkey a few times now, never any problems and great value
19/01/21 by Paul
Brilliant ????
19/01/21 by Dave
So easy to find out the cheapest way to send our huge box of presents. Will use parcel monkey again.
19/01/21 by Charlotte Foster
An excellent system that give a good overview of the different couriers available. The prices are very competitive and in most cases cheaper than the courier own prices.
19/01/21 by Glen
Never heard of you personally but used as amazon recommended, will definitely use again & have recommended to family & friends.
Great service, parcel force collected on time as always.
19/01/21 by Linda
top job..... collected as said, delivered as said for the price quoted..... all in these difficuky times.
Cheers!!
19/01/21 by Anon
Suspect BREXIT and COVID delays at Heathrow.
19/01/21 by IAN
My parcel has not arrived and nobody is doing anything about it. You cant ring parcel monkey. Poor at best
19/01/21 by Customer
Great service simple to use.
Will use again.
19/01/21 by MRS S HODGKISS
nice & easy collection & delivered on time
19/01/21 by Mr Brian Cargill
All went well, picked up parcel and delivered it no issues
19/01/21 by Customer
The bike is completely smashed up. The bikes gears and brakes are snapped clean off and the bike frame is bent so the bike cannot lock closed as a result the bike is unless and needs to be professional repair or replaced.
19/01/21 by Geoff Browne
A++++ would recommend
19/01/21 by Customer
Very good service. Consignment collected & delivered very promptly.
Thank you.
19/01/21 by David R. Tanswell
I sent 3 parcels for Christmas. 1 of them contained a small empty whisky flask, a small box of chocolates and a scarf. I carefully measured its dimensions and weight and checked it 3 times. They have now charged me £125.17 and told me it was heavier than I stated - 235 Kgs which I would be unable to lift. Response to my complaint is very slow and no one seems to have any common sense to realise it is a totally ridiculous claim. They told me that I should have taken photos.
19/01/21 by Katherine
Wouldnt help with missed collection. I paid for next day on Thursday. They didnt collect on Friday....they came all the way on Monday
19/01/21 by Customer
Parcel collected and delivered as described.
19/01/21 by Customer
Very pleased with a service provided. As a customer for the first time, it was easy to book a collection online. Thank you and I’ll definitely will use your service in a future.
19/01/21 by Customer
my parcel was lost and they take their time to respond. no number to contact just the same message left. ‘we will get back to you’ no help at all.
19/01/21 by Rachel
Booked on an evening and collected from the vendor the next morning and delivered to me 2 days after that for a great price (less than £30 for 2 parcels at 18kg each!). Cannot really fault the service but it could be made a little easier to sort out collection when you are the purchaser and not the vendor as a lot of Ebay deals are being done on "sort your own courier" basis at the moment.
19/01/21 by CollectPlus Customer
Used this service many times since the start of the pandemic. Always collected on time, always delivered on time - excellent service every time. Thank you
19/01/21 by Karen
Great choice of price and service.
Great communication and delivery experience.
19/01/21 by Marc Bridges
Had a electric scooter picked up and re delivered no problems at all good price
19/01/21 by A Rey
I was impressed with th service you carried out. My parcel was delivered on time within 24hous. Thank you
19/01/21 by Burroughes
The service was very efficient. The parcel was picked up at the stated time and delivered safely.
19/01/21 by Kenneth Scott
Very good service
19/01/21 by Mr Q Zaman
Just great! Fast service at a good cost. Would use again.
19/01/21 by Jo Storey
As always, great service at reasonable prices. Your lad who collected the parcel was more than helpful - ringing me well in advance and then again as he got nearer to our home. EXCELLENT! PLEASE THANK HIM FOR ME.
19/01/21 by J Popley
Awesome service. Absolutely outstanding price, quick and easy to arrange. The courier arrived at the set time and the parcel was delivered the next morning. I cannot fault this service.
19/01/21 by Lucy
I chose Priority International and was give 2-3 days for delivery. It has been over 10 days and not delivered. I appreciate COVID Issues but I believed that you have taken that into account when you gave an indication of time, given that you know about COVID since last year. I may as well have chosen a cheaper option and not wasted my money
19/01/21 by Customer
User friendly website. Easy to compare services and prices. Prompt and efficient labelling and collection service.
19/01/21 by Sarah
Thank you Parcel Monkey for handling my package. Came when said they would. All done and also very polite driver.
19/01/21 by Kay Radford
Our parcel picked up on the 8/1/21. Now the 19/1/21 and it hasn’t even left the country. That’s why it’s been given 1 star
19/01/21 by catherine gibson
Easy to use and great value for money.
19/01/21 by CRocky Arkwrightustomer
Great service, fast no problem and delivered as promised undamaged.
19/01/21 by Chris M
My parcel was supposed to be delivered on 13th Jan... No sign of it and havent had any updates
19/01/21 by FAYE BULLARD
Your part was perfect, Parcel Force called and left a note saying no-one home. This is lockdown! Also there were two chaps doing the gutters with a van on the drive and ladders! Never mind - he came back the next day!
19/01/21 by Cliffbooks
SAVE YOUR MONEY AND DONT USE THIS. I did 2 shipments on the 11th of December, it said it would take 5-6 days. One of them got to Italy the 1st week of January. The other one is LOST. I have sent on the 11th Dec, it is not the 19th of Jan, and the DPD tracking number says the parcel has been delivered - but it never was. I wrote to Parcel Monkeys customer service, its been a week now and they have not offered a refund or anything. They keep saying they will contact DPD and let me know. I put my Christmas Presents in that shipment, and now they are LOST and my money is gone, and they are not even offering a refund. This is the most ridiculous shipment service Ive ever used.
19/01/21 by Customer
Very good service would definitely use again
19/01/21 by Mrs sally vickers
Great service would recommend and use again
19/01/21 by Customer
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