We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Really pleased with the efficient service from making t arrangements, to pick up, delivery and being able t track on route.
Many thanks????
15/01/21 by Mrs Owen
I would not use this company to help send your parcels abroad.As they recommend a company ,parcel hero to send my Xmas parcel .The parcel took from November when I sent parcel to Middle of January till it arrived and around 40 emails .Wouldn’t ever use either company ever again . So unhelpful when contacted them also .So do use them Evan if other companies cost more to send .
15/01/21 by Caroline
Straightforward solution to getting stuff to people
15/01/21 by Cush
Parcel was meant to be delivered Wednesday no update on the tracking number at all and they have not tried to contact me
15/01/21 by Janine Martin
This is a trully fantastic, reliable service. Whether posting from the UK for delery in the UK, Germany or Spain it works very well. Never a concern when Parcel Monkey have my parcel.
15/01/21 by Tracey
Easy service to use. Prompt delivery. Good value. will definitely use you again.
15/01/21 by SALLY
The cost of this service was so unbelievable I had to check if it was genuine! Simple to use and easy to track. Ill only use Parcel Monkey from now on.
15/01/21 by Rebecca
Great service & price
14/01/21 by Craig Taylor
I dont want to leave a review thank you
14/01/21 by MR Andrew Salmon
Easy to use site and plenty of choice. Unfortunately parcel had not yet been delivered by DPD although they said on their tracking that it would be delivered yesterday!
14/01/21 by Bethan
First time I’ve used this service, fantastic service , parcel collected & delivered when stated and great value for money, will definitely use again
14/01/21 by Julie Nash
Utterly awful experience. Constantly have to chase them up to ensure they do their job, which they are thoroughly useless at doing getting parcels from A to B. Had a parcel shipped from the USA, constantly had to chase them up to get any sort of update out of them. Sent a parcel bound for the EU, via the UK while there was uncertainty over Brexit, a thoroughly dumb decision and suprise, surprise the parcel got lost. This is the second time someone has sent a parcel via parcel monkey, and its the second time a parcel has been lost by them. Dont use them if you EVER want to see your stuff.
14/01/21 by Jody Barton
First time used. Great service, prompt and great delivery. Will use again.
14/01/21 by Ralph Edward Waite
I tried to reschedule my pickup but the message never got through to the courier and they turned up anyway, and then again for the rescheduled date. It worked out OK in the end though.
14/01/21 by Ian Clements
Excellent and easy to use. First time I have used this site, so easy to use. Will definitely use them from now on
A star service
14/01/21 by Dale
I think I have enough material to write a book now. Both Parcel Monkey UK and USA asked me whether I am a real person complaining about real things. This probably means they themselves were unable to get in touch with their own customer services to understand the situation. I was finally given an email to complain to and it seemed we were getting somewhere about my refund but then no, I am told again that the courier cannot understand whose parcel it is that you received so nothing can be done. I am supposed to keep a useless parcel and they get to keep the money. What was I thinking trusting a monkey with my money...
14/01/21 by Silvia
I’m really pleased with your service, a parcel full of Christmas presents was sent to my nephew and his young family and it got delivered quickly and the delivery man was excellent, I would use again and recommend.
14/01/21 by Pat Rogers
Parcel collected, and delivered to schedule with no damage!
Cant ask for more!
14/01/21 by Glutey
I would definitely recommend this site. Quick and easy to use
14/01/21 by Customer
Excellent service,excellent prices,a quality company would recommend them to anyone.
14/01/21 by CustomePat Tonner.
Parcel picked up when stated and delivered on time.Great service and will use again.
14/01/21 by Jon D
Everything they said it would be, efficient, swift, reliable and cost effective.
14/01/21 by Customer
Easy to use. Seemed to be cheaper than going direct with the courrier
14/01/21 by Stephanie Allard
Well, I was very happy till the last parcel. I weighed it at 3kg and you levied an extra charge and said it was 8kg!!! Which I would hardly have been able to lift!! So I am waiting for you to refund the extra charge and then I will be happy again. Thankyou for requesting feedback
14/01/21 by Customer
Usual simple transaction, good price and good service.
14/01/21 by Customer
Mixed emotions on this service. I’ve used parcel monkey several times as the website is easy and straightforward, pricing is compatible
However, on delivery- 3 of the sent items received were smashed, despite additional fragile notice in the label. I’ll contact the delivery company to be compensated
14/01/21 by Angela Agnew
All good, very easy to use. Very reasonable , I have a refund from the post office as I over estimated the weight. Can not fault the service
14/01/21 by Customer
Ive sent parcel with DPD through ParcelMonkey to EU. As for some reason it hasnt been cleared through Customs and it supposed to be sent back to me. Unfortunately as per tracking number provided to me the parcel was delivered and signed - I do not have the parcel or idea where it is and who received it. I have contacted both DPD and ParcelMonkey. DPD says that the delivery address do not match my address. Still awaiting respond from ParcelMonkey..
14/01/21 by Renata Z
Excellent service, will always use this for any future packages
14/01/21 by Mrs Thompson
Great and quick service
14/01/21 by Customer
really easy to use and good value
14/01/21 by Caroline B.
Excellent service at a brilliant price, full marks for service to Parcel Monkey and DHL, thank you. Would definitely recommend.
14/01/21 by Angela
Will be using again. Seamless process and delivery.
14/01/21 by Annamaria Pierdomenico
Fast cheap and efficient.
14/01/21 by Brian Abraham
Terrible! Managed to loose 2 laptops and still have no idea what has happened to them. Parcel monkey will not contact you as apparently it is senders responsibility until the parcel is delivered !
14/01/21 by Georgie
The worst Company I have ever used! They sent people out when Id rescheduled on the days I cancelled. Sent a guy a day before I asked then the day I chose to be picked up no one came. I had to print out forms which I didnt have a printer so got my mum to print and send it to me. Then after another reschedule as they didnt turn up they say I have to print another form!!... I dont have a printer and printing shops are shut!! So they say ask the delivery guy to print it at the depot...why didnt they say that in the first place!?!?
14/01/21 by Harriet stride
Perfect service, good prices, perfect delivery
14/01/21 by David and Jo Thompson
Useful advice on the website about shipping alcohol. Simple process and saved money relative to buying postage in the post office.
14/01/21 by Peter Hall
Terrible. Did not turn up, we were in all day and the bell did not ring. Then got an email saying we hadnt answered the door!!
14/01/21 by Sarah
Collected on time by DPD and delivered the next working day.
Easy to book and at a great price too with plenty of notifications from Parcelmonkey before and after collection.
14/01/21 by Matt
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