We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Great service as usual.
11/01/21 by customer John
Excellent service, would highly recommend
11/01/21 by Denise
Great service with a tracked prompt delivery.
11/01/21 by Customer Adrian Thomas
The system worked exactly as it said it would. I selected the delivery service nearest to my wishes. The parcel was collected when stated by the service selected by me and was delivered to the correct address on the date selected.
11/01/21 by P from Wiltshire
Easy to use and saved me money. Well pleased.
11/01/21 by Molly Hare
Fast and efficient service. Friendly and helpful couriers on both sides. Would use again.
11/01/21 by Ms O
Excellent service Northern Ireland to Newcastle upon Tyne, great tracking system, parcel arrived very quickly, would highly recommend using this service again
11/01/21 by ROSS WELLER
Prompt pick up & delivery - arrived in excellent condition. Thank you!
11/01/21 by Customer
This was my second time using Parcel Monkey as I was very impressed first time around. Wouldn’t hesitate to use again and recommend. First class service and easy website to manoeuvre.
11/01/21 by Isobel
Excellent service. Easy to track. Arrived in Australia in less than a week. Recipient was contacted by phone prior to delivery. I will use this service in the future mainly because it was so efficient but also because it was almost half the cost of using my local postal service.
11/01/21 by Susan
Quick quote, competitive , no nonsense middle man
11/01/21 by Bob Lilley
Fast, easy, best prices and excellent service by the delivery company
11/01/21 by Philip
Cheap and efficient.
Parcelforce left Southampton on Tuesday and by Wednesday midday the parcel was already at its destination.
Thanks
L.
11/01/21 by Ludovico Ausiello
Straightforward to use. Reliable throughout
11/01/21 by lucy mcnally
Parcel posted to poland November 27th never arrived although both sender and recipient contlact no. are displayed on label messaged them constantly since December. They said parcel was being returned They are now not responding to messages
11/01/21 by Valerie
Posted a parcel from the UK to Italy. The courier said there was a problem with the address and it had to be corrected by the sender, we contacted them to correct the address and they said thank you it would be delivered (all via messages of course as there is no phone number). Tracking says its in the warehouse ready for delivery, but this has been going on for weeks. We have been told to contact the courier ourselves but when we finally manage to get through the courier tells us the sender (parcel monkey) has to contact them. I will NEVER USE PARCEL MONKEY AGAIN. It isnt cheap and we insured the parcel. Yet there seems to be no way to make a claim without receipts for everything in the box (if the things were new, we would have ordered them from the seller instead of using this rip-off service). Ridiculous. I suggest anyone intending to post a package uses couriers directly rather than going through this service.
11/01/21 by Cait
Service was pretty good but DHL were 1 day late on pick up
11/01/21 by james Brown
Did what I wanted them to do
11/01/21 by Alan
I have used parcel monkey quite a lot and have been pleased with service every time.
11/01/21 by Puddlesplasher
Great service
11/01/21 by mike Laycock
Great service, cant complain
11/01/21 by Kevin Maguire
No collection on day promised despite us chasing when the expected time slot was missed and aussrance that collection would still take place. Then couldn’t rearrange for the following day as too short notice so my clients package ended up been 3 days late.
11/01/21 by Customer
value for money, clear and parcels arrived at there destination
11/01/21 by Hannah
Just perfect
11/01/21 by Anthony
Excellent service, efficient, speedy, would recommend unreservedly.
11/01/21 by Customer
Efficient and courteous
11/01/21 by Shirley Russell
Easy to use, collected on time and delivered the next day - perfect
11/01/21 by Customer
My huge parcel wrapped in paper and plastic arrived in perfect condition and the chap who delivered it was friendly and smiley despite its 10 kilo weight.
11/01/21 by Customer
Great company! Prices are very competitive. You would be “bananas “if you went else where!!!
11/01/21 by john don
Have used Parcel Monkey a few times and it always pays off. You can choose the delivery company base on your needs and price offered. This time was no exception. All went well, the parcel was 1 day late, but during these COVID times, that was OK. I highly recommend using Parcel Monkey for all your parcel needs. domestic of business.
11/01/21 by Ian Thomson
Used them before, will use them again, just all works well and takes the hassle out of finding competitively priced couriers
11/01/21 by N Ashley
Excellent service and helped keep delivery costs down.
11/01/21 by Morgan Denyer
Brilliant thank you very easy to use and parcel arrived safely
11/01/21 by Kathryn Bull
Fast and very efficient great service
11/01/21 by Customer
Very easy service and price
11/01/21 by Danno
I was a bit dubious as I havent used them before., but there was no need to worry, delivered within 24 hours without a problem. Will definitely use again!
11/01/21 by Dave Wool
Excellent service up until now cannot fault them.
11/01/21 by Samsaldiamond
Used for the first time. Found the site very easy to use, and the courier arrived as arranged.
All hassle free
11/01/21 by Mr & Mrs Culshaw
There should option of zero star and thats what you should get. My parcel ripped open cos left in rain. All content inside wet and ruined. That package was gifts for my family. Courier taking forever to resolve
10/01/21 by Customer
Parcel arrived in good order with all contents intact , so we’ll handled. Next day delivery took two days, (Belfast to Edinburgh) well done during Covid crisis and the Brexit transport transition. So definitely recommend ????
10/01/21 by John from Belfast
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