We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Simple and effective portal to compete shipping cost based on my needs.
Smooth process from comparison to purchase.
Preferred shipping portal.
12/01/21 by Marty
perfect service
12/01/21 by Giusy
My parcel was for my grand daughters birthday . It was picked up and delivered on time
12/01/21 by Rose
Booking the courier was easy - nice process, however paid for priority posting plus pre-12pm pick up and then when we dropped it off at the selected drop off were told that there isn’t a priority post nor a collection pre-12pm! So that was a waste of money! Made a note on the order for it to be left in the safe porch at my parents house however they didn’t, and then the delivery driver left a note to say “sorry you weren’t in” - no details on where the package was or if it’ll be redelivered! The parcel arrived 5 days later (after paying for priority 48 hours!) completely crushed and ripped! Luckily we’d packaged the stuff inside well but goodness knows what happened to it en route as it was torn and completely battered! One present was torn literally in half as well!
12/01/21 by Customer
Excellent service ,hassle free. Parcels arrived as notified
12/01/21 by Stuart
Very good, collected , and delivered ok. Thankyou.
12/01/21 by Customer
Easy website, great choice of carriers. I don’t bother going anywhere else.
12/01/21 by GC
QUICK AND EASY TO USE
12/01/21 by glynn cox
Good service would definitely use again
12/01/21 by julie
Great service. Easy to use and cheap
12/01/21 by J Boult Designs
First experience of parcel monkey. I used Parcel Force. Arrived next day. Excellent easy and fool proof.
12/01/21 by Chris Lane
This is my 1st time using Parcelmonkey & the guy who collected parcel was Friendly and a fast efficient services even during COVID lockdown.
Would recommend
12/01/21 by Customer
Excellent again. Ive used Parcelmonkey several times now and service has been great throughout with good communication and pickup and delivery within the expected timescales.
12/01/21 by Mr David Wood
Good happy with parcel monkey
12/01/21 by Chris Wheatley
I received my parcel, so all good.
London-Zanzibar in few days Happy days.
There are always some hickups, especially if youre planning to ship something to Africa.
But, thats beyond Parcel Monkey
Thank you
12/01/21 by Bronek
Excellent service
12/01/21 by Adamu
I had a great experience with Parcel Monkey! Im quite impressed by this service.
12/01/21 by Zarina
Easy, efficient, value for money and super quick. Will use again and recommend.
12/01/21 by Customer. Ann O'Brien
Excellent service, provided simple instructions about what I needed to do before the parcel was picked up, and then you picked it up exactly when you said you would. Thank you.
11/01/21 by Customer
Excellent service easy to book and make payment. Parcel was collected on time and full tracking of delivery provided.
Certainly a good service and I will definitely use them again.
Thank you xx
11/01/21 by Vicky Harry
This is the second time I have used parcel Monkey to send parcels to New Zealand. The service has been second to none with the collection from Uk to delivery in NZ meeting their time frame. I will definitely be using the service again and again. Well done.
11/01/21 by Jenny B
Excellent service prompt pick up and delivery. Outstanding tracking communications.
11/01/21 by Iain Innes
straightforward easy for UK shipments. Great
11/01/21 by Gordon Fogarty
Perfect service.
11/01/21 by Ambereen
Great service,Ill use again
11/01/21 by Gail
I love Parcel Monkey and have numerous positive experiences with them. On this occasion, can’t really review, as up to this moment of typing, this current package has yet to be delivered in the USA. Not sure if it’s Covid or Brexit or the under funding of US postal services under Mr Trumps presidency; but parcel has yet to arrive at its destination.
Is a little disappointing in this instance, as previous experiences have been great. I am living in hope of delivery soon, so would be grateful if you would ask me again about my experiences some time soon.
11/01/21 by Cheryl Bell
I use parcel monkey regularly as they provide a good service and allow me to choose best courier. However, this time I chose DHL, courier was confirmed according to Parcel Monkey. DHL didn’t turn up on stated day, no communication from them. Contacted PM they rearranged with much apology for next day. DHL advised by text and email pick up time, no show again, contacted PM they rearranged for next day when it was picked up. Lots of positive help from on line chat. DHL redeemed themselves by delivering next day which was a Saturday.
11/01/21 by ECB
A faultless service from all involved, no qualms in recommending both ParcelMonkey and DHL.
11/01/21 by Clive Barker
Very easy to use the website to arrange the collection of my package. The driver was on time, polite and courteous. A very enjoyable experience
11/01/21 by Steve Ling
Quick and easy to use web site. Item was collected and delivered as promised.
11/01/21 by James H
Good speedy efficient service.
11/01/21 by Cheryl
Clear, easy to use.
Parcel delivered to very happy recipients!
11/01/21 by Mary
First class service. Always faultless.
11/01/21 by Ciaran O'Hara
Was trying to return a dog kennel to Amazon via Hermes - Hermes continually failed to turn up for the pick-up. In the end Amazon asked me to arrange a pick-up using Parcel Monkey UK who employed Royal Mail to pick up my box with no problem at all.
I honestly despair with Hermes it is the worst service Ive ever come across & my heart sinks when I order something and see that theyre using Hermes to deliver my parcel...as it never comes.
I now have the inconvenience of claiming back my postage to Parcel Monkey UK from Amazon...but heigh ho...as long as Hermes are still in business...
11/01/21 by Mrs. Denise Day
Quick and easy to get around the site. reliable service, recommended.
11/01/21 by Persilla
Excellent service posted(picked up) and delivered within 24hrs
11/01/21 by Spencer Humphrey
Easy to sort out. The driver was helpful.
11/01/21 by Chetan Modessa
I booked 2 parcels for delivery from the south coast to Glasgow. I dropped them off on the Wednesday 30th December and was not really expecting them to be delivered until the following week...but they were delivered on Saturday 2nd January. Given the time of year and weather conditions, I was very pleased with this service.
11/01/21 by S.Quinn
Cost effective insured postage
11/01/21 by Len_0onx
Always an easy and well priced service
11/01/21 by M Clark
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