We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,656 reviews.
Great service
17/01/21 by Customer
Parcels collected promptly with zero contact needed. No issues with delivery. Excellent service.
17/01/21 by Shelley Watson
Fantastic service.
Efficient, reliable and easy to use.
Door to door service, tracking updates and excellent value. First time using and would use again. Highly recommend.
17/01/21 by Cathy bergel
Easy to use. Good site.
17/01/21 by stephen --
Excellent service
17/01/21 by Surbhi Gosain
Excellent service
17/01/21 by Kulvinder Kaur
All deliveries collected and mostly arrived in Time . All easily tracked
17/01/21 by LYDIA MORRISON
Happy with price and service
17/01/21 by CustomerJohn Henderson
Excellent service. Always!
Simple to use website. Trusty couriers. Parcels arrive in good time, and excellent condition.
I recommend Parcel Monkey. Ive been using them for four years and Ive always been pleased with their service, and customer service service too.
17/01/21 by GD
Very good service ????
17/01/21 by Customer
Even though I paid for faster delivery, parcel has still not been delivered two weeks later. Very disappointed and very unsatisfied.
17/01/21 by Mrs Bletsis
Accurate costing, efficient and very easy to use. Will definitely use again. Thank you
17/01/21 by Customer
I sent a 15 piece tea set to USA with this company. It was well packed and had ‘FRAGILE’ stickers. It cost over £ 50.00 to send this item. Three of the 15 pieces arrived broken. I AM UNHAPPY.
17/01/21 by Phil Phillips
Excellent! Picked up on time and delivered at stated time!
17/01/21 by Paul Robins
Excellent! Picked up on time and delivered safely
17/01/21 by Paul Robins
Really good service. Easy to use. Unfortunately super expensive but thats not Parcel Monkeys fault! Arrived from Qatar to the UK in 3 days
17/01/21 by Joanna Hockly, Port & Cheese Official
Fantastic service
At a cost of £8 to get my parcel delivered from Hampshire to Yorkshire the next day was fantastic!
17/01/21 by Teresaweezer
First time used
Very good prompt service
With courteous
Item delivered with care and respect
Thank you
17/01/21 by Abrar Khan
Have now used Parcel Monkey numerous times and have always received great service. Online parcel booking is easy to use and records details of your parcels and you can track delivery. Also very reasonably priced.
17/01/21 by Customer
No problems, prices all in one place.
17/01/21 by DR (Glasgow)
The experience with Parcelmonkey itself has been ok...the website works ok and got a very good price. However, warnings as to delays on shipping to Europe weren’t visible, and my parcel will not get there in the time promised. There is no easy way to contact them to understand the issue.
17/01/21 by Mark Atkinson
excellent service
17/01/21 by Mrs Susan Norris
Very late delivery, they wrote 2 working days delivery its been a week now and havent received my parcel.
17/01/21 by Dear Mrs Aboud
Easy to arrange and the courier came as arranged and parcel delivered promptly. Seamless from start to finish and will def use again
17/01/21 by SSharp
Brilliant, easy to use the site. Prompt pickup and delivery. Well inpressed.
17/01/21 by Annie
Parcel Monkey are excellent , but this time my parcel was not delivered abroad because of Brexit . Returned back to sender in UK by Dpd - be aware.
17/01/21 by jayne
Quick and safe services.
17/01/21 by Customer
Excellent service!
17/01/21 by Customer
Excellent service. Good value, easy to book, confirmation email, arrived to collect parcel when they said.
16/01/21 by GILL LAMBELL
Excellent service
16/01/21 by Customer
When something goes wrong forget it! Apparently I can’t get a refund on a parcel that was sent 2 weeks ago sat in a warehouse and then came back to me instead of going abroad ! I have to pay again !!! Well I won’t be paying them anything again apart from bad press! Use parcel 2 go much better service !
16/01/21 by James Sutton
Easy to use and options were clear.
16/01/21 by Richard
My documents have not been delivered
16/01/21 by David Stack
All very straight forward and kept well informed when I sent a parcel. Cheapest option available at the time of choosing. Happy with service.
16/01/21 by Andrea
Easy to book, competitive prices, collected on time and fast delivery, what more can you ask for.
16/01/21 by Customer: Gary Stevens
Very quick service. No problems with pick up or delivery. 4 stars instead of 5 due to a hole in the box but everything was ok.
16/01/21 by Verity Langley
Good choice of couriers and great rates
16/01/21 by Customer
Brilliant! Collected on time and delivered on time. First time used. Will definitely use again. Highly recommend
16/01/21 by Customer
First time user was very pleased good service and kept updated on Collection and delivery
16/01/21 by customer
So simple ! Wouldn’t use anyone else now ????
16/01/21 by wendy rowley
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