We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Parcel to London for my granddaughter. Excellent delivery as always . Thanks
07/01/21 by Customer
Very happy with the service. The parcels were collected on time, delivered to the recipients in perfect conditions. Will use Parcel Monkey again.
07/01/21 by MR from Maidstone Kent
Cheap and great when everything goes smoothly. Encounter a problem though and youre pretty much on your own. Compensation? Forget about it. Used their DPD service on a next day delivery service, dropping it off at a DPD pickup collection point. Its now 4 days later and the parcel hasnt even been collected by the courier claiming an issue because a small barcode was used - I just used what I was given! No idea if or when the item will be collected or delivered. Compensation for delay wont be paid to me, apparently this is in their terms and conditions - I suspect ParcelMonkey claim this for themselves? Hopefully if it is completely lost then Ill get a refund but from reading reviews here it looks like itll prove a very painful experience. Not sure if I would have received better service if I had paid the extra £3 and booked the delivery with DPD direct rather than ParcelMonkey. Either way Parcel Monkey have just lost a customer going forwards.
07/01/21 by Chris
Parcelforce 48 express service was purchased. Item collected on time, then sent to wrong sorting hub, its now 72hrs later and still not at the correct hub to be sorted for preparing for delivery so maybe service should be renamed hopefully deliver within 96 hrs not so express? previous 3 encounters with parcelforce have either lost, broken or forgot to pick parcel up? I think i now need to learn my lesson as although UPS are slightly more, touch wood have had no issues to date.
07/01/21 by Customer
Parcel sent on the 23rd of Dec still in the depot.
07/01/21 by Customer
Everytime you book an appoiment with them they can 2 days late to pick your stuff up. And they do not care about your boxes at all. They broke my products, the tv came with the display totally broken, so a TV 55 inch to throw to the bin and they do not answer about that because they know they are going to break your boxes for sure. All the boxes came broken outside and a lot of my stuff tottally damage. The tv was the big lost... I cover everything with bubbles, I bough a special box and even with that they broke the TV...
07/01/21 by Patricia Casares López
Needed to send a parcel to Jersey. Parcel Monkey were best on costs and their guide on line was excellent. Would use again.
07/01/21 by Customer
Good prices and quick delivery
07/01/21 by Michael O'Brien
Easy. Cheapest way to post a known weight parvel, with known dimensions. Brilliant.
07/01/21 by Floyd Zappa
Great service and great prices - what’s not to like?
07/01/21 by Lee
Fantastic reliable service. Delivered a parcel from london to America and it was quick. Very good at updating the customer about the parcel en route. Will use again
07/01/21 by NRH
After cancelling my parcel which did not get collected for 12 days, parcel monkey sent me a set of knives that clearly belong to someone else. Since something was delivered they messaged me that the refund for my parcel cannot be processed. They are lucky I love surprises.
07/01/21 by Silvia
Unfortunately this seems the only way to get a reply from this company! I am still waiting for a reply from several messages. I have still not received the insurance that i paid for despite my product being lost. You may hope that we will just forget it and give up but I am afraid this simply wont happen. I request that you reply to my messages, return my item or refund the item as it was insured and honour the commitment you made a company!
07/01/21 by Sophie Hodder
Really easy to use and helpful - thank you!
07/01/21 by Lilly Hodgson
Website was easy to use, clear and unambiguous. My parcel was collected and delivered to the Australian address exactly as promised. I will use Parcel Monkey again.
07/01/21 by Kay
excellent service
07/01/21 by clifford
Worked very well , I arranged the collection of an item on eBay that I wanted but the seller had collection only. This allowed me a number of options quickly and made the search easy.
Added to that I got a competitive rate.
Note with the company I chose all the info was sent to me so I had to forward the collection label to the seller to print off . I did enter their email address when setting it up but it didn’t send the label direct. May work differently with different companies.
07/01/21 by Mr Peter Treacy
Very pleased with the service. Will definitely use again
07/01/21 by Nick
Would have given 5 stars but no communication
07/01/21 by Customer
Really pleased with the service. It was easy to arrange the collection and delivery despite it being a fairly large and heavy box, and a fair price. I was kept informed throughout. Many thanks - I will definitely use Parcel Monkey again.
06/01/21 by Julie Christian
Quickest and easiest way to get the best price and service for sending your items by courier service
06/01/21 by Alex
Excellent service. Never used before but would use again
06/01/21 by Mrs cox
Great price. Good service. But items arrived a day late
06/01/21 by Bert ILES
Parcel picked up on time and delivered next day. Very satisfied with both service and price
06/01/21 by JS
I would give 0 stars if I could. Parcel has not been delivered and instead of looking into this, your agents are continually asking what the contents of the parcel are so as to tell the courier? Why is this relevant? I am beyond frustrated by this. Will never use your service again and now gifts are lost and your communication is awful. Very angry and disappointed. Do not use this service.
06/01/21 by Customer
Great service! Parcel left Northern Ireland one day and was in Central London the next.
06/01/21 by Mr R D Smith
My parcel was collected exactly when stated and was delivered in perfect condition. I’m very happy with this service.
06/01/21 by Customer
Great service and instructions
06/01/21 by Mark
Courier just didn’t turn up. PM state “We do not offer compensation for late or missed collections I am afraid”. Compensation? I PAID for next day delivery. You haven’t fulfilled! This is theft. I will use another courier from now on. Bye bye PM.
06/01/21 by Rich
There should be a zero rating here - absolutely awful service, from 3 parcel only 2 were delivered, the last one has gone missing, after trying to receive a refund, giving all the details (why the hell they needed me to describe the parcel??) I have been accused of never sending it! Today after a MONTH - I have received the parcel back, which apparently - I have never posted, is that a joke? AVOID AT ALL COSTS!
06/01/21 by Chris
The booking, drop off etc was a good experience. However, thats where it ends. My parcel cannot be tracked after the 19th December and Parcel Monkey dont care at all. Its taken me a week of nagging just to get them to look into it. I am not allowed to speak to the courier (DPD) as PM are the account holder. PM say they are only a price comparison site so they have to wait for the courier. You cant call anyone, you can only be fobbed off via email or instant chat. Not helpful
06/01/21 by Scoffs
I used this service to send Christmas gifts to family that we were unable to see due to Covid restrictions. The website was very easy to use. I selected the service I wanted to use & followed the instructions. All very easy. After taking payment I got an email which included labels to print off. My parcel was collected on 04.01.21 & was delivered to the recipient the following day. For what it cost it was excellent service and I will certainly recommend it to friends and use the service again.
06/01/21 by NEW
First time user. Really easy to follow instructions. Cheaper & quicker than using post office. Delivery spot on!
06/01/21 by Customer
I paid for a tracking service for a small parcel to South Africa Parcel never arrived and Parcel Monkey were unable to track it I took Insurance for a small value on used items and they will not pay this amount as they want invoice copies Very unprofessional and they failed to provide the service paid for
06/01/21 by Customer
My parcel was collected 5 hours EARLIER than the time I was given (so lucky it was packed up and ready to go) but it was delivered safely and on time so I would use Parcel Monkey again.
06/01/21 by Jean Lowe
Excellent service from Parcelmonkey as usual.
Quick, efficient, cost effective. Never let me down in all the times I’ve used them- unlike the others, so don’t go anywhere else.
06/01/21 by Ashley Jarvis
Good service
06/01/21 by CJD
This service is the worst, I’ve not been able to get any help, I paid £120 for a parcel to be delivered to my kids valued at £200 and they still have not received it, it’s now Jan 6th and no one can tell me what’s happening with it. I will be writing a review every day until my kids get their gifts.
06/01/21 by Sean
Yes their prices are great Ive used the number of times and I would have given them 4 possibly five stars but after the service Ive had this year when my parcel went missing over the Christmas period has been absolutely diabolical. My parcel was picked up on the 3rd of December and it went miss him between these and DPD now.dpd dont let you speak to them regarding it because you booked it all through parcel monkey the only way to communicate with them is through live chat or email and is all you Ive had from them for a month is just give us more time when dealing with it just give us more time Im they dont seem to want to do anything other than that they wont give out their policies and they dont seem to want to refund via the insurance that I paid out for on my parcel either. So from this I would say that this company is very much a hit-and-miss experience when its good and working its good when things go bad they dont want to know and they dont do nothing to help you or reimburse you so on your own head be it.
06/01/21 by katie holt
I needed to send a large,heavy fagile parcel without it costing the earth. I was told about parcel monkey. It was quick and easy to use. Was able to track the parcel and was delivered within 24hrs. Would definitely use again
06/01/21 by Mrs B
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