We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,398 reviews.
Ongoing disaster: just got charged further 5GPB for extra weight on a parcel sent to me by mistake by PM. My own parcel on the other hand was never collected and never sent. For the past 1 month Ive been trying to explain this to PM to no avail. They keep telling me they are looking into it..... I must continue suggesting not to use this company, they seem unable to collect, deliver, track and especially refund.
17/01/21 by Silvia
Excellent service collected and delivered on time, no hassle and all contact free. Thank you.
17/01/21 by Customer
Quick, easy and top value parcel booking, whats not to like??
17/01/21 by John
Parcel was both collected and delivered on the dates expected.
17/01/21 by Ray
Fast delivery once it left the export hub. Delay due to Covid which was acceptable.
17/01/21 by Customer
Very straightforward and easy process to get my parcel delivered on time.
17/01/21 by Mr and Mrs Hobson
Excellent service, really easy to use for a hassle free return.
17/01/21 by Rob Norgrove
Great in UK
However we have used Parcel Monkey for parcels to Europe and the tracking stops when the parcel leaves the UK
This is understandable when you think about it but we had an anxious few days as our parcel stopped moving
We only knew it had arrived because the recipient thanked us
It would have been good to be warned about this
Otherwise great service
17/01/21 by Margaret Nutter
Excellent service start to finish
17/01/21 by Louise
I booked a parcel force 48 parcel collection Through you. At paying Time whilst booking I was offered an upgrade to 24. For an additional £1.00 . I did decide to take advatage. And have done in the past. However it and all previous times I have done this it still took 48 hrs . Whsts I can see from the progres of the tacking progres that it was never upgraded. Even though I paid you. I have also booked parcel forcec 24 before and watched the tracking progres meany times sobi can tell. Rip off. Graham Duran. 14 princes road Hull Hu52rd. 07774251441.
17/01/21 by Graham durrant
Excellent service. Efficient and polite staff. Parcel collected and delivered as requested. X
17/01/21 by Christine Barbara Dempsey
The package was collected by parcel force as stated by parcel monkey but tracking it reveals that it does not appear to have even reached France yet. This is not up to the usual parcel monkey quality service
17/01/21 by Customer. Mary Pearce
Fast and efficient
17/01/21 by Customer
Everything delivered as promised. Parcels picked up on Monday afternoon and delivered Tuesday morning. The communication was good and easy to track. I would definitely use the service again
17/01/21 by Euan Redmore
Very good and quick service
17/01/21 by Customer
Service was easy to use and while the shipment costs were similar, the insurance cost was far cheaper than the competition that Id spent a couple of hours researching. The shipment cost was cheaper than using DHL direct and none of the major couriers seemed to offer insurance if booked directly.
One package could not be scanned successfully upon collection but was done an hour later at the depot. One delivery was unfortunately held back for24 hours by DHL but neither of these were Parcel Monkeys fault.
All in all a good value service for door to door collection and delivery in the current very challenging circumstances.
17/01/21 by Richard
Easy to use and comprehensive
17/01/21 by Mrs Andrea Eschle
Reliable , rapid delivery, good prices, why go anywhere else.
17/01/21 by Brian Lacey
Very proffesional services! A very good app, fast delivery and good prices!
17/01/21 by Mihai Dan
Parcel Monkey is such a great way to source alternative delivery options. The website is clear and easy to follow and gives a wide choice of services and price levels. I have found it invaluable during lockdown.
17/01/21 by customer
Great service. Very prompt and no hitchtalongbthe way.
17/01/21 by Colette Dunford
My issue was not solved yet I have to parcels going back to parcel monkey and nobody told me what’s going on
17/01/21 by Customer
Great service
17/01/21 by Customer
Parcels collected promptly with zero contact needed. No issues with delivery. Excellent service.
17/01/21 by Shelley Watson
Fantastic service.
Efficient, reliable and easy to use.
Door to door service, tracking updates and excellent value. First time using and would use again. Highly recommend.
17/01/21 by Cathy bergel
Easy to use. Good site.
17/01/21 by stephen --
Excellent service
17/01/21 by Surbhi Gosain
Excellent service
17/01/21 by Kulvinder Kaur
All deliveries collected and mostly arrived in Time . All easily tracked
17/01/21 by LYDIA MORRISON
Happy with price and service
17/01/21 by CustomerJohn Henderson
Excellent service. Always!
Simple to use website. Trusty couriers. Parcels arrive in good time, and excellent condition.
I recommend Parcel Monkey. Ive been using them for four years and Ive always been pleased with their service, and customer service service too.
17/01/21 by GD
Very good service ????
17/01/21 by Customer
Even though I paid for faster delivery, parcel has still not been delivered two weeks later. Very disappointed and very unsatisfied.
17/01/21 by Mrs Bletsis
Accurate costing, efficient and very easy to use. Will definitely use again. Thank you
17/01/21 by Customer
I sent a 15 piece tea set to USA with this company. It was well packed and had ‘FRAGILE’ stickers. It cost over £ 50.00 to send this item. Three of the 15 pieces arrived broken. I AM UNHAPPY.
17/01/21 by Phil Phillips
Excellent! Picked up on time and delivered at stated time!
17/01/21 by Paul Robins
Excellent! Picked up on time and delivered safely
17/01/21 by Paul Robins
Really good service. Easy to use. Unfortunately super expensive but thats not Parcel Monkeys fault! Arrived from Qatar to the UK in 3 days
17/01/21 by Joanna Hockly, Port & Cheese Official
Fantastic service
At a cost of £8 to get my parcel delivered from Hampshire to Yorkshire the next day was fantastic!
17/01/21 by Teresaweezer
First time used
Very good prompt service
With courteous
Item delivered with care and respect
Thank you
17/01/21 by Abrar Khan
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
