We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,398 reviews.
Wouldnt help with missed collection. I paid for next day on Thursday. They didnt collect on Friday....they came all the way on Monday
19/01/21 by Customer
Parcel collected and delivered as described.
19/01/21 by Customer
Very pleased with a service provided. As a customer for the first time, it was easy to book a collection online. Thank you and I’ll definitely will use your service in a future.
19/01/21 by Customer
my parcel was lost and they take their time to respond. no number to contact just the same message left. ‘we will get back to you’ no help at all.
19/01/21 by Rachel
Booked on an evening and collected from the vendor the next morning and delivered to me 2 days after that for a great price (less than £30 for 2 parcels at 18kg each!). Cannot really fault the service but it could be made a little easier to sort out collection when you are the purchaser and not the vendor as a lot of Ebay deals are being done on "sort your own courier" basis at the moment.
19/01/21 by CollectPlus Customer
Used this service many times since the start of the pandemic. Always collected on time, always delivered on time - excellent service every time. Thank you
19/01/21 by Karen
Great choice of price and service.
Great communication and delivery experience.
19/01/21 by Marc Bridges
Had a electric scooter picked up and re delivered no problems at all good price
19/01/21 by A Rey
I was impressed with th service you carried out. My parcel was delivered on time within 24hous. Thank you
19/01/21 by Burroughes
The service was very efficient. The parcel was picked up at the stated time and delivered safely.
19/01/21 by Kenneth Scott
Very good service
19/01/21 by Mr Q Zaman
Just great! Fast service at a good cost. Would use again.
19/01/21 by Jo Storey
As always, great service at reasonable prices. Your lad who collected the parcel was more than helpful - ringing me well in advance and then again as he got nearer to our home. EXCELLENT! PLEASE THANK HIM FOR ME.
19/01/21 by J Popley
Awesome service. Absolutely outstanding price, quick and easy to arrange. The courier arrived at the set time and the parcel was delivered the next morning. I cannot fault this service.
19/01/21 by Lucy
I chose Priority International and was give 2-3 days for delivery. It has been over 10 days and not delivered. I appreciate COVID Issues but I believed that you have taken that into account when you gave an indication of time, given that you know about COVID since last year. I may as well have chosen a cheaper option and not wasted my money
19/01/21 by Customer
User friendly website. Easy to compare services and prices. Prompt and efficient labelling and collection service.
19/01/21 by Sarah
Thank you Parcel Monkey for handling my package. Came when said they would. All done and also very polite driver.
19/01/21 by Kay Radford
Our parcel picked up on the 8/1/21. Now the 19/1/21 and it hasn’t even left the country. That’s why it’s been given 1 star
19/01/21 by catherine gibson
Easy to use and great value for money.
19/01/21 by CRocky Arkwrightustomer
Great service, fast no problem and delivered as promised undamaged.
19/01/21 by Chris M
My parcel was supposed to be delivered on 13th Jan... No sign of it and havent had any updates
19/01/21 by FAYE BULLARD
Your part was perfect, Parcel Force called and left a note saying no-one home. This is lockdown! Also there were two chaps doing the gutters with a van on the drive and ladders! Never mind - he came back the next day!
19/01/21 by Cliffbooks
SAVE YOUR MONEY AND DONT USE THIS. I did 2 shipments on the 11th of December, it said it would take 5-6 days. One of them got to Italy the 1st week of January. The other one is LOST. I have sent on the 11th Dec, it is not the 19th of Jan, and the DPD tracking number says the parcel has been delivered - but it never was. I wrote to Parcel Monkeys customer service, its been a week now and they have not offered a refund or anything. They keep saying they will contact DPD and let me know. I put my Christmas Presents in that shipment, and now they are LOST and my money is gone, and they are not even offering a refund. This is the most ridiculous shipment service Ive ever used.
19/01/21 by Customer
Very good service would definitely use again
19/01/21 by Mrs sally vickers
Great service would recommend and use again
19/01/21 by Customer
What an awful experience. My first time at using a courier service, the company will not call you they will only speak through email or chat, this is not suitable for everyone some people prefer to speak on the phone or it is just more suitable. This company insisted on having the label printed even though I informed them I do not have a printer but they continued to insist so I drove a ridiculous amount to have someone print this for me just a day after being in hospital with an injury. The following day the courier turns up with there own printed sticky label. I mentioned what Parcel Monkey had said and they looked confused and stated they have there own. Parcel Monkey dictated and the information they provided was Wrong. Would I use again? No Would I recommend? No
19/01/21 by Paul Cox
BEWARE!!! I’ve used ParcelMonkey before and was satisfied with the service. Slick user interface, good prices, etc. That said, having sent an important parcel of documents with them in January 2021 has been a dismal failure. I sent it 2 day priority. It has now been nearly 2 weeks and no package delivered. I could blame the carrier, but I bought the service through ParcelMonkey with a guarantee of 2-day delivery, no warning that things could be significantly delayed (likely due to Brexit chaos - thanks Brexiteers and incompetent transition managers...) and extremely ineffective (although quite friendly) chat support. Really kicking myself for not going directly with FedEx, UPS or Courier. Next time...
19/01/21 by MK
Unfortunately I am still waiting for my parcel to be collected. 4 seperate emails from Courier confirming collection but not collected.
19/01/21 by Gareth Thomas
job was done at a Very good price
nice and simple
19/01/21 by J Ritchie
This is the second time I’ve used Parcel Monkey and had excellent service on both occasions. Good price and service, printed the label off myself and simply took into my local post office. Would definitely use again.
19/01/21 by GazzaB
Very efficient and satisfactory service
19/01/21 by Ellah
After completing an on-line customs declaration for EU shipping the parcel was returned to me the next day for me to complete the details again on a paper customs form, so delaying the process by 24 hours, I only used your service for the on line customs declaration service
19/01/21 by john shurmer
So easy to use, with loads of options and some great prices. Cant really ask for more!
19/01/21 by Neil Pendrey
Got parcel to haulier as promised .would use again.
19/01/21 by John Rowntree
The first part of the process was fine but 7 days later and counting my parcel is still not received.
19/01/21 by Customer
Straightforward,efficient and reliable.
Happy to continue using Parcel Monkey uk
19/01/21 by kate
Not had any updates regarding this delivery to a valued customer. Having just checked tracking it looks like the parcel is on its way back to us. I have received no updates regarding this delivery or been advised of any issues so not sure what has happened. It could be due to Brexit.
19/01/21 by Jo
Collection and delivery all on time and as requested. Couldn’t fault the service.
19/01/21 by D Cook
Great smooth service, no delays and no issues will defo use again
19/01/21 by Mike G
Delivered on time, undamaged, and with a smile and a wave.
19/01/21 by Teresa Francis
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
