We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,653 reviews.
As promised the parcel was picked up by our chosen courier on the day specified and delivered safely to its recipient a day later.
24/01/21 by Customer
Very easy website to use. Very competitive prices. I always use Parcel monkey when I need to send something via courier
24/01/21 by Customer
Easy to use, delivered on time, competitive price. Far better than other services I’ve used recently
24/01/21 by JM
Very efficient and straightforward.
24/01/21 by Lesley
This company has never let me down and I’ve been using them for 3 years to send parcels in the UK and around the world. Super efficient thank you!
24/01/21 by Deema
Quick and easy service at a great price
24/01/21 by Customer
One month, no parcel collected nor received and many messages and emails later...still no sign of an update or refund. Continues to disappoint.
24/01/21 by Silvia
Excellent service, and great to deal with. Will definitely use you again. Top Marks and thanks!
24/01/21 by Lee Moore
Easy to use and gives a variety of choices.
Two difficulties though:
Not easy to find out about volumetric weight limits so you have to assume the service chosen has worked all this out for you and accepted it is ok.
secondly my local post office wont accept parcels dropped off for Royal Mail or parcel force as the labels do not have the weight of the item printed on them and they cannot be assured therefore that the correct weight has been paid for.
24/01/21 by Customer
Went on line ,measured and weighed parcel followed instructions then printed label.all done
24/01/21 by Kathleen Beck
Very quick and efficient collection with next day delivery, however I received an email saying that the parcel had been recalculated from 1.03 kg to 10 kg - "When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 10.00kg." As a consequence an additional charge was taken from my account. There is no way that the parcel weighed 10kg!
24/01/21 by Roger Walter
Simple, quick and our parcel got picked up and delivered by the suggested carriers like it said on the tin.
Will use again in the future.
24/01/21 by Customer
Collection on time, delivery next day.
*****
24/01/21 by robert greene
We arranged for an envelope containing 6 A5 pieces of paper (prints) to be delivered priority to America costing £21. After it was delivered (late) Parcel Monkey took a further £22 from my bank account claiming the parcel weighed 4kg. Absolute lies, no proof was offered to us (as there was none). The envelope weighed 219g and was C4 size. This company blatantly lies and attempts to obtain further payments from customers in a fraudulent manner. PLEASE AVOID.
24/01/21 by Customer
Good service
24/01/21 by Sarah
I did not use parcel monkey after paying the £22 because I was sending to a scammer I explained this and haven’t had a refund.
24/01/21 by Customer
Parcel not delivered therefore rubbish
24/01/21 by Customer
Great service parcel arrived in 22 hours definitely use again.
24/01/21 by Customer
Excellent service, easy to use! Daughter is stuck at college in Cirencester, Parcel Monkey makes is easy to send her parcels. Such a help during the lockdown.
24/01/21 by Rebecca Morrison
Simple, enter parcel details, print of label and the parcel gets collected. Brilliant service
24/01/21 by Ruth
Horrific service! Didn’t another courier for over one week and then failed to deliver it and wanted to charge me to return the item to me. I refused to pay so they destroyed £200 worth of goods. Emailed the ceo, he wouldn’t know customer service even if it crawled up his rear
24/01/21 by Ahmed Ali
Easy straight forward to use size a d weight entered and number of packages cheaper than I expected
24/01/21 by Mr edwards
Great service competitive prices
24/01/21 by ANDREW
Really good service
24/01/21 by Sandra Love
Clear, easy to use service and everything arrived in one piece. Collections were 2 hours earlier than specified times but that wasnt an issue for us.
24/01/21 by Jessica Clark
Very straightforward process to arrange and drop off at local post office. Parcel delivered from UK to Russia in 10 days in excellent condition.
24/01/21 by UK Customer
The service is excellent. The driver was courteous and efficient and picked up the box and the price was very reasonable
24/01/21 by Customer
These people took a parcel not booked with them, from a address another parcel was booked at, not even the right address, have lost the parcel and refuse to take the one I paid to have collected. Now they wont sort out the problem. AVOID AT ALL COST!
24/01/21 by Jon Straw
Quick and easy to book with you
23/01/21 by Tom Bolton
Excellent service, parcel picked up on time and delivered next day. I wish I knew about this service sooner, so much easier than lugging big parcels to the post office and queuing most of the time, can’t recommend parcel monkey enough.
23/01/21 by Jinanne
Very good . Fast and best price .
Thank you
23/01/21 by Mr Oprea
Notice!!! My experience with this company is terrible. I lost my money to this people and no one was talking about a way out of the mess. The customer care representative I spoke to kept saying there’s nothing they could do and then they stopped picking my calls or replying my mails. It was after I involved Mrs( vanessa ronald 40 ąţ ya hoo!) who filed a suit against them that prompted them to return my money.
23/01/21 by Martins
I sent my parcel from UK to US the fastest way (2-4 day delivery ) on December 4th 2020. It was time sensitive tax papers . it was not delivered until January 14th 2021. Parcel Monkey did absolutely nothing to help and has not even refunded my money . NEVER use them
23/01/21 by Janet
Honest, cost effective and efficient
23/01/21 by Mr Nicholas
Very easy to use and a very good price
23/01/21 by Joanne Harvey
The comparable prices were good and enabled me to have choices and understand where and how much I could save with the options. The chosen cheaper options worked very well. Thank you
23/01/21 by Customer
Absolutely amazing.. delivered befoe expexted. Within 48 hours..easy to use the online sevice too.. definitely recommend monkey to u all..
23/01/21 by Royla
I find them efficient and no problem. I am only concerned with the reviews that say if anything goes wrong you are never able to get compensation or get them to acknowledge your problems and that has concerned me
23/01/21 by MARGARET OTWAY
Great website for courier comparison, first time using but would definitely use again.
23/01/21 by Andrew reade
Very efficient and reliable
23/01/21 by Customer
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