We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,398 reviews.
Have now used Parcel Monkey numerous times and have always received great service. Online parcel booking is easy to use and records details of your parcels and you can track delivery. Also very reasonably priced.
17/01/21 by Customer
No problems, prices all in one place.
17/01/21 by DR (Glasgow)
The experience with Parcelmonkey itself has been ok...the website works ok and got a very good price. However, warnings as to delays on shipping to Europe weren’t visible, and my parcel will not get there in the time promised. There is no easy way to contact them to understand the issue.
17/01/21 by Mark Atkinson
excellent service
17/01/21 by Mrs Susan Norris
Very late delivery, they wrote 2 working days delivery its been a week now and havent received my parcel.
17/01/21 by Dear Mrs Aboud
Easy to arrange and the courier came as arranged and parcel delivered promptly. Seamless from start to finish and will def use again
17/01/21 by SSharp
Brilliant, easy to use the site. Prompt pickup and delivery. Well inpressed.
17/01/21 by Annie
Parcel Monkey are excellent , but this time my parcel was not delivered abroad because of Brexit . Returned back to sender in UK by Dpd - be aware.
17/01/21 by jayne
Quick and safe services.
17/01/21 by Customer
Excellent service!
17/01/21 by Customer
Excellent service. Good value, easy to book, confirmation email, arrived to collect parcel when they said.
16/01/21 by GILL LAMBELL
Excellent service
16/01/21 by Customer
When something goes wrong forget it! Apparently I can’t get a refund on a parcel that was sent 2 weeks ago sat in a warehouse and then came back to me instead of going abroad ! I have to pay again !!! Well I won’t be paying them anything again apart from bad press! Use parcel 2 go much better service !
16/01/21 by James Sutton
Easy to use and options were clear.
16/01/21 by Richard
My documents have not been delivered
16/01/21 by David Stack
All very straight forward and kept well informed when I sent a parcel. Cheapest option available at the time of choosing. Happy with service.
16/01/21 by Andrea
Easy to book, competitive prices, collected on time and fast delivery, what more can you ask for.
16/01/21 by Customer: Gary Stevens
Very quick service. No problems with pick up or delivery. 4 stars instead of 5 due to a hole in the box but everything was ok.
16/01/21 by Verity Langley
Good choice of couriers and great rates
16/01/21 by Customer
Brilliant! Collected on time and delivered on time. First time used. Will definitely use again. Highly recommend
16/01/21 by Customer
First time user was very pleased good service and kept updated on Collection and delivery
16/01/21 by customer
So simple ! Wouldn’t use anyone else now ????
16/01/21 by wendy rowley
Only attempted to deliver my parcel (an expensive Christmas present for my uncle) once even though i was told they would attempt to redeliver twice before returning to sender. They then said they posted the parcel back to me with tracking and it would take up to 30 days to arrive but refused to send me the tracking details and repeatedly tried fobbing me off. Over two months later and i am still trying to get my money back and compensation for my lost Christmas present.
16/01/21 by John
Great service. DHL collected from my home and delivery was within 24 hours. Actual times were slightly ahead of the times we had in our texts but an excellent service and at a very fair price.
16/01/21 by Paolo
I was looking to send a heavy large item and Royal Mail offers were crazy expensive. Then I found this guys and send it for 3 times cheaper then then the post! Very happy with it !
16/01/21 by Customer
Excellent service.
16/01/21 by of
Sent a parcel on 4th January still not got to destination...
16/01/21 by Jon Lancaster
This service has improved vastly from a year ago. Everything went smoothly from label printing / custom label and parcel pickup. Excellent service
16/01/21 by John Lauder
Efficient service
16/01/21 by Langers
First time Ive used Parcel Monkey and I can have no complaints!
16/01/21 by Anthony Wilkey
Quick collection and delivery.
Able to track start to finish.
16/01/21 by Peter Clowes
Very easy and efficient quick service
16/01/21 by Margaret Tester
Best pricing for insurance cover
As with most easy to use online system, overall better pricing than others offerings
16/01/21 by WearyLondon
Relatively straightforward, nothing noteworthy. Decent service.
16/01/21 by S.House - Sheffield
My parcel was lost, and this is where you have a problem, parcel monkey is the delivery companies customer not you, so course your relying on them to fight your corner, they don’t. They also don’t have a customer contact number or a complaints team, so when you get bad service you can’t do anything about it. I personally would never use this company again..
16/01/21 by Customer
good service
16/01/21 by Heather
I cannot stress enough how terrible the customer service has been for me and my mother who sent the parcel. Absolutely no help, on live chat they just copy and paste the same message over and over even though I asked for an explanation as they kept asking me for a business invoice. Even though my mum was simply trying to send my niece the only picture we have of her dead mother. Now it seems the parcel has been lost. Who knows? As all they keep asking me for is an invoice, delivery note etc. The parcel was sent on the 17th of December 2020. It is now the 16th of January 2021. I still dont have an update and my family is beside themselves. USE ANYONE ELSE BUT PARCEL MONKEY. Probably better using the courier service directly. I have learned my lesson.
16/01/21 by Tara Nowy
Both times I have used parcel monkey it has been very easy to follow and book.
The courier companies have been very efficient.
Thank you
16/01/21 by Ann
Never thought it would be so easy and SAFE in these trying times. Parcel Force great service.
16/01/21 by Chris Lane
Punctual and efficient service - well priced and smooth.
16/01/21 by Nic Sunnucks
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